Hilton Garden Inn Madison Sun Prairie

Reviews

• TN

  Thy Nguyen

  Nov 3, 2025
  5.0
  nice and clean
• BY

  Brandon York

  Oct 12, 2025
  5.0
  Great hotel, amazing beds, could've had alittle better service. Asked for a new coffee machine because our wasn't working. And never received one. Stayed 2 days. Other than that, I would definitely stay here again.
• VP

  vivek pandey

  Oct 4, 2025
  2.0
  Shower head leaked onto a steel plate. Made a ringing noise throughout the night. The iron provided to us leaked quite a large amount of water on the shirt I was trying to press. 4 pulls of Tylenol cost 5 bucks in the lobby. The continental breakfast, that we were made to believe was complimentary was in fact not complimentary, more importantly, absolutely not worth the 12 dollar fee. Keeping in mind everything I've had to say, the hotel was good for one thing, and perhaps the most important thing, I had a roof over my had and a mattress under my back. Is that the bare minimum? Yes it is.
• CN

  C. N.

  Sep 28, 2025
  4.0
  Overall no major complaints. The room was nice and clean though we had a terrible view of a wall outside our window but it wasn't that big of a deal. The hotel was nicer than I imagined it would be which was great. The only thing I would say they need to fix is the bar inside the restaurant. I get it that most nights it's probably not busy but on a weekend where there were 4 weddings going on with a full hotel. They should have at least stayed open until midnight. There is not another bar within walking distance that is open past 11pm in that area and that was a bit disappointing. We had a good sized party that wanted to still enjoy the night but was cut kind of short as there was no where to go. However, the bartender was really nice and let us order a bunch of drinks to go as we made it there 10 minutes before he closed. Overall, I would stay here again.
• GM

  G “GG” Mando

  Sep 28, 2025
  1.0
  BRIDES BEWARE: I will first tell you why beware; then I will give a fair assessment on the rest of our stay. We reserved, specifically for our wedding, the 1 Master Suite with the adjoining Junior Suite. There’s literally only one. We specifically reserved this hotel with that feature, only because of that feature. If the adjoining suite wasn’t an option we would not have reserved this location. It was so the bridal party could get ready in one room, the grooms people in the other, but have adjoining convenience. We even planned specifically around this and planned specific photos that could only be done with that set up. The sales person David assured us that it would be reserved, and our reservation specifically mentioned the adjoining junior suite. We were gtg. Except not. Apparently the hotel has 1 adjoining junior suite & like 6 other non adjoining junior suites. To the system they’re all the same suite and David should not have guaranteed us the adjoining suite (according to manager Michelle). The day before check in, we were told we would not be getting the adjoining suite. It was rented to someone else. But don’t worry they said. We have another suite two floors down. Just right off the elevator. They acted like it was no big deal that on our wedding day, while getting ready, we now have to prop doors open, wait for elevators, and walk down the hall the get between the rooms. The pictures we planned to take trough the adjoining doors-now impossible. A quick transfer of something through the doors-now takes minutes between floors. It was a nightmare we wanted to avoid, and specifically reserved this location to avoid it. Yet after being honors members, having the Hilton AmEx card, specifically reserving it, and spending THOUSANDS, and getting our people to rent rooms through their block, still we’re not able to avoid it. It was the most inconvenient nightmare we could’ve had. Now in fairness, Michelle did her best to recover. Gave us honors points, gave us a free night of the junior suite, and sort of apologized but did so while also blaming David for the improper sale, and telling us “at least you still got a suite right? It’s just one floor down ok?” No Michelle. It’s not really ok. I would’ve rather not had the 600$ discount and honors points to be able to have a convenient wedding day. In the end, it may seem petty to an outsider, but when we specify why we want it and give you literally thousands of dollars for the two suites over a frame of 5 days, as an honors member, I expect better. Highly disappointing & frustrating. And I just want other brides to know, they will lie to you and promise you that adjoining suite so they can lock in the sale. But there’s no actual promise or guarantee. When you drop the ball like they did, on my wedding day, no matter how well everything else went, and no matter how extensive the recovery, you still only get 1 star. David needs to stop trying to force the sale & be honest about the availability of the adjoining suite. Honestly, they need to stop trying to squeeze sales so tightly and make the adjoining suite a special adjoining junior suite that can be reserved as an adjoining suite. And during recovery Michele needs to learn that you don’t gas light & minimize the situation during a recovery. Especially when the individual reserved a block, is a bride, is an honors member, & is spending thousands of dollars at your location. They’re honestly lucky they called my wife the day before & not me. I would’ve canceled the reservation & gotten a hotel that could’ve accommodated the adjoining room, but it was too late. And they knew that. And they took advantage of that after screwing us, and waiting til the day before to tell us. Just poor business practices.

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