Business Details
About
Hotel
Hilton Garden Inn Madison West/Middleton is located within the Greenway Station entertainment district of Middleton, Wisconsin. Our suburban hotel is ideally situated near several businesses including Epic, Electronic theatre controls(ETC), Accuray, American Girl Co, and CUNA Mutual Group. Explore local attractions such as the National Mustard Museum or venture 8 miles east to enjoy downtown Madison and the University of Wisconsin-Madison.
Our hotel offers 133 guest rooms and suites featuring comfortable beds, complimentary WiFi, spacious desks with ergonomic chairs, and an HDTV with premium channels. All rooms include a microwave and mini-refrigerator. Our pool has a family friendly zero-depth entrance and a whirlpool. Catch up on work in our business center or workout at the fitness center.
Savor a cooked-to order breakfast and later unwind with dinner and drinks at the Great American Grill. Our Pavilion Pantry offers a variety of snacks, drinks, and microwaveable meals to enjoy at your convenience. We offer room service daily.
Consider hosting a meeting, banquet, or wedding in our event space for up to 300 guests. Ask our team about how we can assist with our audiovisual equipment and catering services.
Location
Hilton Garden Inn Madison West/Middleton
1801 Deming Way, Middleton, WI
53562, United States
Hours
Reviews
4.3
753 reviews
5 stars
441
4 stars
197
3 stars
49
2 stars
38
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly and helpful, with specific mentions of individuals who went above and beyond.
Cleanliness Issues
Numerous reviews highlighted problems with room cleanliness, including dirty bathrooms, unclean linens, and poor housekeeping service.
Room Comfort
While some guests found the rooms comfortable, others reported issues such as noise disturbances, malfunctioning air conditioning, and inadequate water pressure.
Breakfast Quality
Feedback on breakfast was mixed; some enjoyed the options while others felt it was overpriced and lacking in variety.
Pool and Amenities
The pool area received positive remarks for being family-friendly, but several guests noted that the hot tub was out of order or the pool was too cold.
- KRKae’s Google Reviews4 days ago2.0The last time I stayed at this hotel was before the remodel years ago, so when I found out that the rooms had been renovated, I was excited to stay here, or so I thought. Katherine was amazing at check-in. Friendly, a problem solver, and overall a great front desk attendant (she deserves 5/5 stars for service). The rooms. At first, I was checked into a connecting room (which I was unaware of), and Katherine was quick to change that and switch rooms with no issues. I love that the rooms were renovated; however, the cleanliness was disappointing in the bathroom. I was missing towels, the toilet seat was a bit loose, short black hair in the bathtub, and nose boogies all over the corner of one wall. I went down to the front desk to ask for something to clean with, and while I couldn’t get a spray, Katherine was quick to grab some Clorox wipes and towels so I could clean up. After cleaning up that nasty mess, I began to notice other things in the room as well. Other issues include one of the lights being out in the nightstand area, a sticky surface on the table next to the chair, and a big gap between the floor and the room where you could see so much light coming in (this issue was resolved by putting a towel on the floor next to the door). But then another issue occurred at 4:30 in the morning and lasted for half an hour: the fire alarm was malfunctioning. The main reason why I was staying at this hotel was its location was close to shopping and a relaxing night away. It was safe to say between the lack of cleanliness in the bathroom and being woken up at 4:30am by a fire alarm, this hotel was unfortunately anything but relaxing.
- HIHussein IbrahimNov 16, 20255.0Thank you , Michael for the great service.
- KOK OttesenNov 16, 20254.0Clean and comfortable rooms. Nice sized lobby. We were happy to not be near the elevator as this seemed to carry all manner of noise and conversation.
- ATAnn Louise TetreaultNov 12, 20255.0This place has had a nice face-lift in the lobby since I was last there 2 years ago, visiting a large family that rented 2 rooms. The staff was very nice to them during their extended stay more than once possibly while a rental was secured by my church. This family is thriving and 5 family members are working. The new lobby look is fresh, open and inviting. Thank you Hilton Garden Inn of Madison.
- RRRoyaNov 2, 20252.0Terrible experience. Stains all over the blanket and bedsheets. It appeared that they never changed them when the previous guest left. I took pictures and showed the front desk person. She did apologize and said she'll send someone to change the bedsheets, but I am not sure if that happened. There were still stains; it was very nasty and gross to sleep on the bed. No lotion, dirty looking towels, shampoo was hung by the sink not in the shower. I brought my own shampoo, so it it didn't affect me, but I just didn't understand the thought process behind that. The main door had gaps where you could see light from outside the hallway. I will not be staying at this hotel.
Frequently Asked Questions About Hilton Garden Inn Madison West/Middleton
What are the check-in and check-out times at Hilton Garden Inn Madison West/Middleton?
Check-in is from 3:00 PM and check-out is until 12:00 PM.
Is Hilton Garden Inn Madison West/Middleton pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free WiFi for guests?
Yes, complimentary WiFi is available in public areas and there are public internet terminals.
Are there any fitness facilities available at the hotel?
Yes, the hotel has a fitness center available for free to guests.
What dining options are available at Hilton Garden Inn Madison West/Middleton?
There is one restaurant, Great American Grill, offering cooked-to-order breakfast, dinner, drinks, and room service. Pavilion Pantry provides snacks and microwaveable meals.
Is the property accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and an elevator, and it is mobility accessible.
What meeting and event facilities does the hotel offer?
Hilton Garden Inn Madison West/Middleton has 7 meeting rooms and event space that can accommodate up to 300 guests, with audiovisual equipment and catering services available.
Are there any eco-friendly initiatives at the hotel?
Yes, the hotel has eco certifications including ISO14001, ISO50001, and Hilton LightStay. It also has recycling, energy conservation programs, food waste reduction, linen reuse, towel reuse, and toiletries donation programs.
What local attractions can I visit near Hilton Garden Inn Madison West/Middleton?
Nearby attractions include the National Mustard Museum and the Madison Wisconsin Capital Building. Downtown Madison and the University of Wisconsin-Madison are about 8 miles east and worth visiting.
What nearby places offer beauty and grooming services close to the hotel?
Nearby beauty and grooming options include BlueJay Barbering, Kendra.Vianneandcosalon, Apricot Hair Shop, Capelli Styles LLC, Hair by Emily C., Vi Anne & Co, MK Salon, Bare Spa, Bobbie's Hair Studio, Arising Shine LLC, Glimpse LASH, Sola Salon Studios, Allie's Hair Care Barber Shop, JVON Hair Design, Salon 12 Seven, Happy Nails and Spa, and Esterly Salon & Spa.