Holiday Inn Express Rainier Inn & Rainier Complex

Reviews

• AT

  Ark teryx

  Oct 11, 2025
  2.0
  I should start off by saying that the front desk staff were very kind! Otherwise, just a “fair” experience. We stayed here because we thought it would be a good option while we were visiting from out of state. For the price, we could have stayed off base at a regular hotel for just a good price and better value. In our room, the bathtub didn’t drain well (filled up during a shower), the air condition didn’t work so they had a unit hooked up to the window, this made it so the blinds didn’t close so there was a gap where people outside could see in. The tv signal was constantly glitching. We had the room reserved for two nights but we canceled the second night. It wasn’t terrible, but if you have the option, I would suggest shopping around and see what else is available
• TV

  The Life of Vinnie

  Sep 27, 2025
  5.0
  Very accommodating while we waited a few days to move into our home.
• ZP

  Zach Pickard

  Aug 30, 2025
  4.0
  First day had no elevators so 4th floor wasnt the best. They got fixed after a day and half. By my 3rd day my hot water stopped working so had to switch rooms but front desk was helpful with that and got a larger room to replace it. Breakfast was free and parking too, although lot usually was full by 7 so back up lot is needed
• JG

  J Giscombe

  Aug 24, 2025
  2.0
  I stayed here for three weeks and was very disappointed with the level of service. My sheets were only changed once, and that was only because I went to the front desk, requested a full set of bedding, and changed them myself. As a rewards member, I expected much better treatment. Despite raising concerns about the cleanliness of my room multiple times, the bare minimum was done. Housekeeping mainly just emptied the trash and replaced a few towels. The floors were never vacuumed or cleaned, and I found hair on the bathroom sink. Thankfully, I had brought my own disinfecting wipes—when I cleaned surfaces, doors, and light switches myself, the wipes turned black, which shows how dirty they were. Another major issue was the water. The shower was never hot—barely warm at best. When I called maintenance, I was told it was because too many people were showering at the same time and was advised to change my shower schedule. That isn’t a reasonable solution when you’re working during the day, and frankly, it felt like a poor excuse. I’ve stayed at Holiday Inn Express Abrams Hall at Fort Benning, which has nearly 900 rooms, and I never had an issue with hot water there. The rooms also advertise a small stove, but there are no cups, plates, utensils, pots, or pans provided. If you want to cook, you have to check out pots and cooking utensils from the front desk, and plates, forks, and cups are only available if the breakfast staff happen to leave them out. This makes the in-room kitchen almost useless for guests who don’t travel with their own cookware. Breakfast itself left much to be desired. The food was the same every day, lukewarm, with stale bread and plain bagels without variety. The one positive I can mention is that the business center was nice, and I appreciated the ability to print when needed. Overall, this was a disappointing experience and well below the standard I expect, especially as a loyal rewards member.
• RP

  Rebecca Patel

  Jul 26, 2025
  1.0
  The room was disgusting. We went to take a shower and the tub wouldn’t drain. There was a huge ball of grossness in the drain that would have been very obvious to anyone who attempted to clean the tub. The floors were so disgusting that there was a layer of dirt on our feet within minutes. Then we bought laundry detergent at the front desk just to find that the laundry in our building was out of order and they wouldn’t give us a refund. Worst on base hotel ever!

Frequently Asked Questions About Holiday Inn Express Rainier Inn & Rainier Complex