Business Details
About
HotelIntercontinental Hotels
Location
Holiday Inn Express Rainier Inn & Rainier Complex
Building 2107, Utah Avenue, Joint Base Lewis-McChord, WA
98433, United States
Hours
Reviews
4.1
306 reviews
5 stars
160
4 stars
79
3 stars
28
2 stars
19
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the cheerful and helpful staff, highlighting their professionalism and willingness to assist.
Cleanliness Issues
Numerous reviews pointed out significant cleanliness problems, including dirty rooms and inadequate housekeeping.
Breakfast Quality
Feedback indicated that the breakfast offerings were often lacking in variety and quality, with some guests expressing disappointment.
Room Conditions
Several guests reported issues with room conditions, including outdated amenities, poor maintenance, and unpleasant odors.
Location Convenience
The hotel’s location on the military base was frequently noted as a positive aspect, providing easy access to amenities.
- CWCatherine Wiberg2 days ago5.0All the staff were cheerful, helpful, and kind. The suite was clean and tidy. The breakfast was plentiful and varied. I enjoyed my stay.
- JHJessica HernandezDec 2, 20255.0Pets are welcome and breakfast is offered in the mornings. Hotel is on-post 2 minutes away from the JBLM Reception Center. Very convenient.
- ATArk teryxOct 11, 20252.0UPDATE: the managers reached out to me after this review and said they appreciated the input and would strive to make things better for future guests. I appreciate their follow up! I should start off by saying that the front desk staff were very kind! Otherwise, just a “fair” experience. We stayed here because we thought it would be a good option while we were visiting from out of state. For the price, we could have stayed off base at a regular hotel for just a good price and better value. In our room, the bathtub didn’t drain well (filled up during a shower), the air condition didn’t work so they had a unit hooked up to the window, this made it so the blinds didn’t close so there was a gap where people outside could see in. The tv signal was constantly glitching. We had the room reserved for two nights but we canceled the second night. It wasn’t terrible, but if you have the option, I would suggest shopping around and see what else is available
- TVThe Life of VinnieSep 27, 20255.0Very accommodating while we waited a few days to move into our home.
- ZPZach PickardAug 30, 20254.0First day had no elevators so 4th floor wasnt the best. They got fixed after a day and half. By my 3rd day my hot water stopped working so had to switch rooms but front desk was helpful with that and got a larger room to replace it. Breakfast was free and parking too, although lot usually was full by 7 so back up lot is needed
Frequently Asked Questions About Holiday Inn Express Rainier Inn & Rainier Complex
Is the Holiday Inn Express Rainier Inn & Rainier Complex open 24 hours?
Yes, the hotel operates 24 hours a day, seven days a week.
Does Holiday Inn Express Rainier Inn & Rainier Complex allow pets?
Yes, pets are welcome at this hotel.
Are there enhanced cleaning and safety measures in place at the hotel?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, removes high-touch items, and provides sanitation in food areas.
Is free Wi-Fi available to guests?
Yes, free Wi-Fi is available throughout the hotel.
Does Holiday Inn Express Rainier Inn & Rainier Complex offer contactless check-in or check-out?
Yes, contactless check-in and check-out options are provided for guest convenience and safety.
Is parking available at the hotel, and is there a fee?
Yes, parking is available for free at the hotel.
Are there fitness facilities at the hotel?
The hotel offers tennis courts but does not have elliptical machines or free weights available.
What nearby attractions can guests visit during their stay?
Guests can explore Mt Rainier National Park nearby for outdoor activities and enjoy visits to the Children’s Museum at JBLM for family-friendly entertainment.
Are there dining options close to Holiday Inn Express Rainier Inn & Rainier Complex?
Yes, nearby you can find several dining options including Auntie Anne's, Charleys Cheesesteaks, Pizza Hut Express, Burger King, Subway, and Starbucks for convenient meals.
How can guests access other services or facilities at Joint Base Lewis-McChord?
Guests can visit the Grandstaff Memorial Library for resources, use the Army Wellness Center for health services, or stop by the United States Postal Service nearby for mailing needs.