Business Details
About
HotelHampton Inn
Nestled between Seattle and Tacoma, the Hampton Inn & Suites Seattle/Federal Way is an ideal choice when visiting the Puget Sound area. Located on I-5, guests will have easy access to Seattle-Tacoma International Airport, 6 miles to the north and Tacoma, 8 miles to the south. This newly designed metropolitan-feeling hotel has a number of guest room upgrade options including three styles of suite with beautiful views of the Olympic Mountains or Mt. Rainier.
Enjoy free WiFi throughout the hotel and all the support you need for a great business stay. If it's dinner and entertainment you’re after, step next door to one of the 35 local eateries, the Commons Mall, or three movie theatres. We also offer a fully equipped fitness facility.
Outdoor enthusiasts will enjoy great activities year-round, from mountain biking in one of our 10 local and state parks to fishing the salmon-filled waters of the Puget Sound. And if you prefer upscale city entertainment, there’s no end to the possibilities in this halfway point between Washington's largest arts and entertainment cities - Seattle and Tacoma.
Just a short distance from the Weyerhaeuser Headquarters, Wild Waves Water Park, World Vision, Celebration Park, King County Aquatic Center, Joint Base Lewis McChord, Downtown Tacoma, Chihuly Museum of Glass, LeMay Car Museum, Point Defiance Zoo, Dash Point State Park, Seattle's Pike Place Market and Space Needle, it's all within reach from Federal Way.
Location
Hampton Inn & Suites Seattle/Federal Way
31720 Gateway Center Boulevard S., Federal Way, WA
98003, United States
Hours
Reviews
4.1
1,009 reviews
5 stars
566
4 stars
222
3 stars
71
2 stars
41
1 star
109
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, including mold, hair, and unclean bedding, leading to a negative perception of hygiene.
Customer Service
Many guests reported rude and unhelpful staff interactions, particularly at the front desk, contributing to a poor overall experience.
Parking and Security Concerns
Frequent mentions of vehicle break-ins and inadequate security measures in the parking lot raised significant safety concerns for guests.
Room Maintenance
Guests experienced various maintenance issues, including malfunctioning air conditioning, broken amenities, and overall room disrepair.
Mixed Reviews on Amenities
While some guests enjoyed the breakfast and pool, others found the amenities lacking or poorly maintained.
- KPKirsten Page5 days ago1.0Bed bug stains covering the majority of the mattress if you take the sheets off and check. Had a hard time finding a clean spot on the bed to sleep. Felt uncomfortable in the room and had to keep my stuff in trash bags on an elevated surface to be sure. One of the set of sheets on the bed had fake eyelashes stuck to them.
- JDjohn dotyDec 18, 20255.0I really enjoyed my stay here. The staff was really friendly, my room was very clean and the view was great. Totally worth the money!
- RRRebeccaNov 17, 20255.0Thank you, yall made my sons birthday memorable. Only thing I would say bad is house keeping should vacuum the whole room even if you can't see trash there are hairs on the carpet and when I was making my balloon arch in my room there was so many hairs sticking to the balloon due to static it was a little gross. But that kind of carpet hides things good so that's good but not. Other then that 5 stars still..
- VMVeganMama MelNov 16, 20253.0Great area, and nice hotel. Just a huge disappointment again at a Hampton that has no options for vegans. Is it that hard to carry plant-based milk for vegans?? Come on! Lots of people can’t drink cows milk. Have to go buy a coffee out again which isn’t fair. No breakfast options but slimy oats…It’s 2025 get with it!!!
- TUTamara UkwuNov 15, 20251.0So this is my first ever unpleasant experience with Hilton ever. And, I am Hilton Member and for years chose them over other hotels. This time what happened is that I had a reservation Oct 31 - Nov 1. I checked in electronically but never received a digital key. Since this was Halloween night, we were delayed and were arriving after the midnight. As we were on our way coming from Canada, I was talking to a representative and asked him for digital key. While we were talking, my reservation got cancelled and I stayed without my room in the middle of the night with 3 kids one of which is baby. At the same time when my reservation was cancelled I was charged for that cancelation. I shared this with a representative as he was already on the line with me and he said I should not be charged as the cancellation was on their part. Anyway, he helped me make another reservation so that I have place to stay and I was charged for that too. Refunding this cancellation has been pain in the ass. I have been talking to a hotel and they are asking me for a bank statement which I feel uncomfortable to share with them and it is also not ready as it is o they statement. They ask me for receipt that they did not send me after the cancelation. I sent them screenshots of my charges, I sent them 4 digit numbers of my card. All they asked me I sent and I got response that they cannot do it. I am so disappointed and this is not my experience with Hilton Hotels. This is what I got from them. Has anyone had similar experience to get cancelled after they checked in online, to not receive digital key and to be questioned or mistrusted when asked for the refund for the charge after hotel cancelled the reservation? I don’t even know what exactly they are asking me now.
Frequently Asked Questions About Hampton Inn & Suites Seattle/Federal Way
What time is check-in and check-out at Hampton Inn & Suites Seattle/Federal Way?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free WiFi to guests?
Yes, free WiFi is available throughout the hotel, including public areas and a public internet terminal.
Are pets allowed at Hampton Inn & Suites Seattle/Federal Way?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available for guests at the hotel?
Yes, the hotel has a fitness center available for free to guests.
Does the hotel have an indoor pool and hot tub?
Yes, there is one indoor pool and a hot tub available for guests.
Are there any accessible features at the hotel?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Is breakfast included with the stay at Hampton Inn & Suites Seattle/Federal Way?
Yes, a free buffet breakfast is available to guests.
What are some nearby medical facilities guests can access from the hotel?
Nearby medical facilities include MultiCare Indigo Urgent Care, Pacific Medical Centers - Federal Way, and Mary Bridge Children's - Federal Way Clinic, providing convenient health services during your stay.
Are there shopping and dining options near the hotel?
Yes, guests can explore local eateries next door, visit Marlene's Market & Deli for groceries, and enjoy various nearby dining options like Cho Dang Tofu Restaurant and East India Grill.
How can guests get around or travel locally from the hotel?
The hotel offers a local shuttle service and is conveniently located near I-5, with rental car services like Hertz Rent a Car nearby for easy local and regional travel.