Hotel Champlain Burlington, Curio Collection by Hilton

Reviews

• AB

  AL Bowen

  Nov 10, 2025
  3.0
  Disappointing. We were looking forward to staying at the Hotel Champlain after reading some good reviews. Only in the final confirmation did I learn that the pool and hot tub were closed for renovation (no mention during the booking); I called the hotel to complain and was offered a reduction in the fee they charge for "amenities" - but asked instead for a room upgrade, which they granted. Unfortunately the 7th floor "Premium Lake View" room we chose (701) was small and shabby. The overall impression was "seen better days." The toilet/shower room was cramped and worn; the windows dripped condensation, and the room atmosphere was damp with an odd smell. The worn impression extends to the hotel in general. Service is fine, but it felt like everything is crying out for an update. I also was not informed of the coffee station on the floor until I read about it in a review and went looking. A nice offering but also looking tired. The water and sparking option is a nice touch. The restaurant is fine; pricey but decent. The cafe overpriced. A better value and quality in a hotel can be found right around the corner.
• AD

  Ardistic D

  Nov 9, 2025
  1.0
  Very bad experience. Could not sleep the whole night, horrible noise coming from elevator. The hotel manager was not helpful at all. Bathroom is very small and the so called lake view was very disappointing as well. Location was good but was very noisy due to all other events happening in the hotel during weekend - wedding, conference etc. At breakfast they ran out of forks and they offered plastic forks instead. The breakfast tables are not comfortable ( they are lounge tables) and nobody came to clean the table while we were eating. Worst service ever! I would not recommend this hotel at all.
• CO

  C O'Brien

  Nov 4, 2025
  3.0
  ASK IF POOL IS OPERATING BEFORE BOOKING. We had booked the swim up room. Came to check in and first thing we were advised of maintenance on pool and hot tub. We were offered a room with a view of lake. We accepted, it was lovely. We called 3 times for a bottle opener. Finally we went to front desk to get it ourselves. Reception was apologetic. The exhaust fan in room did not work. The tub drained so slowly there was 3 inches of standing water in no time. One of the towels had a pimple pad still stuck on it. The coffee pantry on the floor was stocked well. The exterior windows are in a desperate need of a scrub. The staff were all very nice.
• MA

  Mary Linley Albert

  Oct 31, 2025
  3.0
  I would say this hotel is adequate. Nothing special, especially for supposedly being part of the nicer Hilton collection. The website and front desk staff said there was valet, but no one ever came when we tried to use the service twice. The self parking situation is confusing. You have to go inform the desk you want to park, then go in the garage, find your way to the correct floor that connects to the hotel, as it’s also a public garage. No breakfast included. Must purchase for $26/person. The Lily May Cafe staff is nice and helpful, but hotel staff was less than accommodating. Rooms are basic. 2 beds, small sink/dressing area, but the lake view is nice. House keeping does the basics, such as make the bed and give fresh towels, that’s it though. Walls are thin. We can hear neighbors talking and someone’s dog barking in the next room. Best part is the beverage pantry on each floor. (Which no one informed us about. We discovered it looking for a vending machine to purchase waters.) Overall, I would stay here again if I was in Burlington, but I would not expect a curio collection level, as this hotel is not that.
• DA

  Dany A

  Oct 29, 2025
  4.0
  We stayed at this hotel for 2 nights in October. Pros: Excellent location, close to the lake, Church Street, and many restaurants, all within walking distance. Beautiful lake view, the upgrade was definitely worth it. Clean hotel with friendly and helpful staff (especially the gentleman at the reception who spoke french and the ladies at breakfast). Well-equipped gym and nice swimming pool. Convenient parking access via P3. Complimentary coffee and water available on our floor. Cons: Breakfast was disappointing. The meat was cold, and the potatoes didn’t taste fresh. Some dairy products were left at room temperature, so we preferred not to eat them. Overall: I would stay at this hotel again but skip the breakfast. If possible, request a room away from the elevator, the beeping sound was noticeable at night.

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