Homewood Suites by Hilton Yorktown Newport News

Reviews

• TB

  Timothy Berube

  2 days ago
  4.0
  Rooms ok . Carpet in j Hallways needs replacing. Laundry room need dryer centered into laundry room, causing room and floor ton Get wet and slippery.
• KD

  Kristen D

  6 days ago
  1.0
  I recently stayed at this location due to the great reviews of cleanliness. BIG MISTAKE. Upon entering the room, I noticed that the floors were left completely untouched by the housekeepers. There were clipped fingernails in the bathroom floor, dirt in the kitchenette, BLOOD on the bathroom door, hair in the shower. I believe the bedsheets were changed (hopefully) and that was it. We arrived to the hotel very late after a trip to Busch Gardens and were in a rush to put our daughter down for the night. Thankfully we brought a pack n play for her because I didn’t even allow for her to walk around. We went to breakfast the next morning where the waffle mix was taken up early and I had to ask for forks. Overall this stay wasn’t a good one and they are refusing even partial compensation. Absolutely would not recommend.
• SP

  Safety One PCS

  Dec 10, 2025
  5.0
  Nice place to be when you're in town on biz. Staff is very friendly
• RB

  Robert Brooks

  Dec 10, 2025
  4.0
  1. The staff; all of them; were cordial, friendly and courteous. 2. Lobby and foyer was neat, clean, well maintained, and stocked with flyers of local and state attractions as well as upcoming events. There was also a copies of thr local business/community "Oyster Pointer" news paper. 3. Parking lot was clean, well maintained, and had sufficient security lighting. The was also a night security staff member on duty. Unaware of training nor observed if armed unless firearm was concealed. 4. Breakfast had a variety of selections with a few changes each day. The dining area was cool on cold and windy mornings. 5. Business and fitness center, pool, and self-service laundry was not used. 6. Room stocked with personal demand items. All lamps and lights were operational, included a large iron for ironing and touch-up of clothing. 7. The laundry basket was a plus of doing one's own laundry. 8. Facility elevator was in service but if one was waiting he/she had no idea of it's location during the wait. 9. Not aware of local fire codes but the west stairwell fire door was off the hinges and again the wall which could have probably provided air if there was a fire in the building. 10. There was a generator or another construction piece of equipment nearby that was started several mornings.
• VD

  Victoria Delgado

  Nov 30, 2025
  2.0
  The hotel is outdated and needs a remodel. The chairs at the counter in my room are so gross. Stains, dirt etc. You can tell the furniture in the rooms are not properly maintained. They need to be steam cleaned. The difference between the chairs in the lobby and in the room are night and day. The housekeeping was abysmal. Out of the 8 nights we were there, we were serviced ONCE. Even though the hotel mentions we are serviced every other day. I even sent pictures of house keeping dumping our dirty towels outside our room and did not replace them. After a long day of being a care giver I had to go down the lobby to get clean towels. Toilet tank didnt refill in one of the bathrooms. Requested service and they never came. We had to keep fixing it ourselves. Breakfast and the front desk staff are the only reason I won’t give this hotel a 1 star.

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