Staff Service
Customers consistently praised the front desk staff, particularly Tony B. and Gio, for their professionalism, friendliness, and helpfulness during check-in.
Room Quality
Feedback on room quality was mixed; while some guests appreciated the cleanliness and recent renovations, others found rooms outdated, small, or with maintenance issues.
Amenities and Activities
Guests enjoyed the variety of amenities and activities offered, especially the arts and crafts led by Melissa, which were highlighted as a unique and enjoyable experience.
Noise Issues
Several reviews mentioned noise disturbances from other guests and external sources, impacting the overall comfort of their stay.
Sales Pressure
Multiple customers expressed dissatisfaction with the aggressive sales tactics related to timeshare presentations, which detracted from their experience.