Westgate Historic Williamsburg Resort

4.0
2108 reviews

Business Details

1324 Richmond Road, Williamsburg, VA
23185, United States
(757) 229-6220
http://www.westgateresorts.com

About

ResortHotelLodgeWestgate Resorts
Ideally located less than a mile from Colonial Williamsburg, Westgate Historic Williamsburg Resort in Williamsburg also offers easy access to Busch Gardens Williamsburg theme park and Water Country USA water park. Guests can choose from accommodations ranging from colonial guestrooms and studios to oversized two-bedroom villas, each of which offers a full kitchen or kitchenette. Onsite amenities at Westgate Historic Williamsburg include a heated outdoor pool, hot tub, fitness center, game room, horseshoes, playground and volleyball court.

Location

Westgate Historic Williamsburg Resort
1324 Richmond Road, Williamsburg, VA
23185, United States

Hours

Reviews

4.0
2,108 reviews
5 stars
1,040
4 stars
487
3 stars
226
2 stars
107
1 star
186

What are people saying?

AI-generated from recent customer reviews

Staff Service

Customers consistently praised the front desk staff, particularly Tony B. and Gio, for their professionalism, friendliness, and helpfulness during check-in.

Room Quality

Feedback on room quality was mixed; while some guests appreciated the cleanliness and recent renovations, others found rooms outdated, small, or with maintenance issues.

Amenities and Activities

Guests enjoyed the variety of amenities and activities offered, especially the arts and crafts led by Melissa, which were highlighted as a unique and enjoyable experience.

Noise Issues

Several reviews mentioned noise disturbances from other guests and external sources, impacting the overall comfort of their stay.

Sales Pressure

Multiple customers expressed dissatisfaction with the aggressive sales tactics related to timeshare presentations, which detracted from their experience.
  • HC
    HEIDY Calona
    3 days ago
    5.0
    Súper contenta en todos los sentidos muy agradable para unas vacaciones agusto súper recomendable 😚
  • JV
    Jessy Velasquez
    6 days ago
    5.0
    The moment you step inside Tony B. Greeted and helped us get the lay of the land. Very knowledgeable of the area answered ever question we had.
  • TG
    Tina Griego
    Feb 6, 2026
    5.0
    Tony B. At the front desk for check in was so accommodating. He went above & beyond to help us upgrade our room. He was very friendly as well as great at his job. Great first experience staying there & will try to come back.
  • TL
    Tyrell Lowther
    Jan 26, 2026
    5.0
    My stay here was amazing. Team member Tony B. who checked my wife and I in was very professional, hospitable, and friendly. My wife came here in the winter and the only concern with the room was the bathroom was cold. The room would get warm but he bathroom if door was left closed was cold inside. Overall a very good stay.
  • PP
    Pa P Pang
    Jan 9, 2026
    4.0
    Room has more to offer newly renovated room compared from the previous years we stayed on this Westgate property. * reasons for 3 stars was the noise, dogs were barking almost the whole time including night. I reported it and nothing happened. * the noise is unbelievable, you can hear guests talking, spa next door was loud and guests walking in the hallway and at the parking * on the better side Tony B. Front Desk was very accommodating and has a big smile. He was able upgrade our room to single bedroom instead of studio. * the worst part was the sals team, next day. My wife and I was very disappointed and treated like very bad. Sales team acted clowns with no manners and trying to use the old book selling you to upgrade. Details will be send to the main corporate office for their bad behaviors.

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