Business Details
About
Hotel
The Hilton Garden Inn Newport News hotel in Virginia is located between historic Williamsburg, the Chesapeake Bay and only a short drive from Hampton, Norfolk and Virginia Beach. The Hilton Garden Inn Newport News hotel is only a block off I-64 at exit 256B in the Kiln Creek Retail District. The hotel is adjacent to Oyster Point Business Park and within short driving distance to Newport News/Williamsburg Airport, Fort Eustis, NASA, Langley AFB, Busch Gardens and WaterCountry USA.
In Virginia, the Hilton Garden Inn Newport News hotel has 122 guest rooms. Also, enjoy our indoor heated swimming pool and spa, meeting rooms complete with audio/video equipment, fitness center, scrumptious breakfast and dinner and the convenience of shopping, restaurants and cinemas all within walking distance of the hotel front doors. The Hilton Garden Inn Newport News hotel guestrooms includes two speakerphones, each with two lines, refrigerator, microwave, coffeemaker, iron/board, high-speed wireless and hard-wired internet access, large work desk and executive chair.
The Hilton Garden Inn Newport News hotel, in Virginia features a business center that is complimentary to guests and accessible 24-hours a day.
*****Everything. Right where you need it. *****
Location
Hours
Reviews
4.2
717 reviews
5 stars
377
4 stars
217
3 stars
56
2 stars
24
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.
Cleanliness
The hotel is frequently noted for its cleanliness, although some guests reported issues with pests and maintenance.
Room Quality
While some guests enjoyed the comfort and cleanliness of the rooms, others reported issues with outdated furnishings and uncomfortable beds.
Breakfast Options
Guests expressed disappointment over the lack of complimentary breakfast, with some mentioning the quality of the paid breakfast options.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with management and front desk staff, leading to dissatisfaction.
- EEElisa1 day ago5.02nd time stay in four months. This place is solid. Great team, friendly, prepared, and professional. Clean comfortable rooms, great workout room and pool, and really quality made to order breakfast. They will more than earn your business- don’t hesitate to stay. One tip: the first floor rooms have high ceilings with sound acoustics. If you are sensitive to outside sound-try a different floor. We were okay with it, but it’s noticeable. As a trade-off our view was inviting.
- NBNatasha BartonNov 17, 20251.0Room was clean. Service left much to be desired. Child broke a glass in our room. Called for some assistance to help clean it up. A vacuum was dropped at the door. It was a jar of pickles, asked if there was anything cleaner wise to help clean it up. Guy brought me a rag and bleach based tilex. Left, no assistance offered at all. Also breakfast cost $15 a person and the 2 bottoles of water and keurig supplies about $5 if you use them. First time ever charged for those. At this point just sitting here waiting to see what other charges are going to start rolling in. Find another hotel.
- MMMarieOct 21, 20252.0BEWARE! DO NOT BOOK A ROOM WITH A JOINT/ADJOINING DOOR/ROOM OPTION IN THE ROOM! But should I have to even say that!?! I booked a room with my young daughter and her friend for one night to visit Busch Gardens. Upon our return after the park, we were able to hear light conversation from the adjoining room. Wasn't anything would couldn't deal with. I go to sleep & they stayed up. They wake me up to tell me that the adjoining room is very audible. Yup..moaning and all the noises associated with exactly what you think. How disgusting & horrible for anyone to have to hear so clearly, let alone these two young girls. I call the desk and was told they can make a phone call about it. Then we hear the phone ring like it was in our room. Quiet and then they just turn their TV on blast. Call again, same thing, nothing is being done. We barely slept and were supposed to go to the park again to enjoy the day. Check out was even more disgraceful. I was offered free breakfast(which was already included) with my stay and was told that more should have been done by the person that was working that night. She also stated that next time I should make sure not to book a room with an adjoining door. WHAT!?! Now that is my problem & I should have booked a room w/o one. I didn't have a choice of what room & would think that if you have this door in a room that there would be some type of appropriate install that would prevent this from being an issue. Definitely a HILTON Problem!
- PRPrice is always RightOct 8, 20255.0Great hotel. Staff was professional and friendly. Hotel is clean, grounds are well maintained. Bed was comfortable and room was quiet. Would stay here again!
- YSYvonne ShawOct 5, 20254.0The staff there was very helpful and pleasant. Would definitely stay there again
Frequently Asked Questions About Hilton Garden Inn Newport News
What are the check-in and check-out times at Hilton Garden Inn Newport News?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Hilton Garden Inn Newport News accessible for guests with mobility challenges?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Does Hilton Garden Inn Newport News offer free parking and Wi-Fi?
Yes, the hotel provides free self-parking and free Wi-Fi available in public areas with a public internet terminal.
Are pets allowed at Hilton Garden Inn Newport News?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide airport shuttle services?
Yes, there is a free airport shuttle available for guests.
What dining options are available at Hilton Garden Inn Newport News?
The hotel has one restaurant with table service, offering breakfast and dinner, including vegetarian meal options.
What fitness and recreation facilities does Hilton Garden Inn Newport News offer?
Guests can enjoy a free fitness center, indoor heated swimming pool, elliptical machines, free weights, and a treadmill.
Are there any nearby entertainment options close to Hilton Garden Inn Newport News?
Yes, guests can visit the Kiln Creek Movie Theater and Regal Kiln Creek for film entertainment nearby.
What shopping and salon services are available near Hilton Garden Inn Newport News?
Nearby options include several beauty salons such as Fancy Nails & Spa, Hair Cuttery, Ashley Smith Hairstylist, and Mane Life Salon, as well as retail gift shops like Banner's Hallmark Shop.
How can guests access local transportation or travel around the area from Hilton Garden Inn Newport News?
The hotel is conveniently located near I-64 at exit 256B and offers free airport shuttle service. Nearby attractions include Oyster Point Business Park, Newport News/Williamsburg Airport, and destinations such as NASA and Busch Gardens, making travel and exploration easy.