Hampton Inn & Suites Newport News (Oyster Point)

Reviews

• JL

  Jennifer Ludwig

  Dec 7, 2025
  2.0
  While the front desk was friendly and helpful, especially when I checked in and one of my beds was used and unchanged, they were helpful throughout he weekend. The hotel is a bit dated and needs a refresh. The location isn't the best- right against a strip center and an unknown property and close to the busy road. Our group had use of the conference room for the stay. While organizing a case of drinks in there, a cockroach ran out from under it. I later learned that a member of our group had a roach land on her arm while sitting in bed. While our kids (college age) were eating breakfast, an unhoused man came into the lobby, took a cell phone off of their table, and ran out with it. Police were called and phone was eventually returned. I emailed these issues when I returned home and the property manager emailed back saying pest control were already there and the man was banned from the property. I find this hard to believe as I was the first one notifying them of these issues less than four days after we were there. Her response didn't make me feel valued as a Hilton Honors member or a customer. Our group is scheduled to stay again in Feb, but I know many people will be cancelling their reservation because of the cockroach issue.
• JP

  Jesse Phillips

  Nov 25, 2025
  3.0
  It's ok.
• HH

  Heather Hendrix

  Oct 12, 2025
  2.0
  Clean but Mold/Mildew Odor Throughout Building My room was very clean and well-kept, but there was a strong mildew or mold smell throughout the entire left side of the hotel, affecting all odd-numbered rooms on every floor. The odor was immediately noticeable and made the stay uncomfortable. As someone with asthma, this was especially concerning — I had to use my inhaler several times due to the poor air quality. Anyone with respiratory sensitivities would likely have issues staying here. I’m also concerned for the staff who work in that area every day and have to breathe that air regularly. It’s unfortunate because the cleanliness and service were otherwise good, but the air quality and mildew odor really need urgent attention. Once this issue is resolved, it could be a much better place to stay.
• KD

  Ken Do

  Sep 8, 2025
  5.0
  I was there for 2 nights on a business trip. The checking process was easy and the clerk was very nice. The room was clean and comfortable. The ONLY reason I gave it 4 stars was because the TV didnt work. It would display the names like Netflix, Disney+, live TV,etc but then it said nothing was programmed. I called the desk but she didn't know what to do. It was a minor inconvenience!!! The breakfast was great. They had these little lemon-poppyseed scones that i couldn't stop eating, lol. All in all a great stay and I'd go back.
• DK

  David Kantor

  Aug 25, 2025
  5.0
  We had an airbnb reservation that was flooded and we were hours away from home. I called Hampton Inn and Edward was the most wonderful person that saved our weekend away vacation. The hotel was very clean, service was kind. There was no runaround about pricing despite us having to find accommodation for us and 2 dogs. Thank you so much!

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