Business Details
About
Hotel
Situated between US-11 and I-81, our hotel is 3 miles from James Madison University. Downtown Harrisonburg is just 4 miles away and has a plethora of local shops, eateries, and attractions.
Location
Tru by Hilton Harrisonburg
111 Pleasant Valley Road, Harrisonburg, VA
22801, United States
Hours
Reviews
3.9
495 reviews
5 stars
254
4 stars
103
3 stars
53
2 stars
29
1 star
56
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with dirty linens and unclean dispensers.
Noise Levels
Numerous reviews highlighted significant noise issues, including thin walls and loud traffic, impacting guests' sleep quality.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and options.
Customer Service
Customer service experiences varied widely, with some guests praising friendly staff while others reported poor service and unhelpful responses to issues.
Room Size and Amenities
Several guests noted that rooms were small and lacked certain amenities like coffee makers and microwaves, which affected their overall satisfaction.
- CHCrista HJan 2, 20265.0Very polite staff, easy check in, very clean and comfortable beds!
- ARArdavan RoozbehDec 30, 20255.0Tru by Hilton Harrisonburg is a clean, safe, and well-managed hotel with great value for the price. The breakfast quality was good and nicely varied, and the overall environment felt secure and very well maintained. Parking was excellent and convenient. The rooms were clean, tidy, and comfortable. Housekeeping is provided every other day, which was fine for our stay. The lobby has a modern, friendly design with bright colors—especially blue tones—that create a welcoming atmosphere. Having a pool table downstairs adds a fun, social touch to the space. Coffee is always available in the lobby, though there is no coffee maker inside the rooms. Check-in was very easy and completely hassle-free. One notable policy is that the hotel does not rent rooms to people with local ZIP codes. This seems to be a smart decision to maintain a healthy, safe environment and prevent misuse for short-term stays. Since this hotel is operated by Hilton, the management and service quality really show. The front desk staff were friendly and professional, and you can communicate with an agent via text message for any issue—responses are quick and helpful. Another big advantage is the price. It’s much more affordable than nearby resort hotels. If you’re planning to visit Massanutten Resort for the indoor water park, skiing, or snow activities, this hotel is a great alternative—you’re only about ten miles away with a short drive. The hotel is also very close to downtown historic Harrisonburg, which makes it a convenient base for exploring the area. Overall, a smart, comfortable, and budget-friendly choice that I would happily stay at again.
- JBJonathan BreslowDec 21, 20254.0Went to the JMU graduation. Everything was good. The only thing I would change is putting carpet on the floor in the rooms. In December a herd wood floor gets cold.
- JWJoanne WelshNov 30, 20254.0We had a king bed room which was comfortable and quiet. Everything was very clean. In the bathroom, wall dispensers for soap, shampoo, conditioner and lotion keep the surfaces tidy. Tru does an excellent job with breakfast: eggs, sausage, pancakes, oatmeal and a variety of bagels and bread. Coffee is excellent, at least by my standards because I like it strong. Overall, it’s a great value.
- JHJulie HolmNov 27, 20252.0NOT FOR EV Owners. We picked this as a way stop on the day before Thanksgiving, because we have an EV and they promised EV Chargers. We tried three times and it kept shutting off after a mile or two was charged. We ended up having to go to another place to charge I. The morning, and losing a couple hours of our Thanksgiving. Very disappointed.
Frequently Asked Questions About Tru by Hilton Harrisonburg
What types of parking are available at Tru by Hilton Harrisonburg?
Tru by Hilton Harrisonburg offers free self-parking and accessible parking for guests.
Are pets allowed at Tru by Hilton Harrisonburg?
Yes, both cats and dogs are welcome at Tru by Hilton Harrisonburg, making it a pet-friendly hotel.
Does the hotel offer free Wi-Fi to guests?
Yes, Tru by Hilton Harrisonburg provides free Wi-Fi access in public areas and has a public internet terminal.
What accessibility features are provided at Tru by Hilton Harrisonburg?
The hotel has accessible parking, an accessible elevator, and is mobility accessible to accommodate guests with disabilities.
Is breakfast included in the stay at Tru by Hilton Harrisonburg?
Yes, breakfast is available for free to all guests staying at the hotel.
What are the check-in and check-out times at Tru by Hilton Harrisonburg?
Check-in time starts at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Harrisonburg have a business center and fitness facilities?
Yes, the hotel offers a business center and a fitness center, both available for free to guests.
Can I find nearby restaurants or convenience stores around the hotel?
Yes, nearby you can find Cracker Barrel Old Country Store for Southern American cuisine, Dunkin Donuts for coffee and pastries, and convenience stores like 7-Eleven and South Main Liberty.
Are there local attractions near Tru by Hilton Harrisonburg worth visiting?
Yes, Shenandoah Caverns is a nearby landmark and historical building you might enjoy visiting before or after your stay.
How can I get cash or exchange currency near the hotel?
There are several LibertyX Bitcoin ATMs near the hotel that offer ATM and currency exchange services, and Western Union provides money transfer services close by.