Spark by Hilton Harrisonburg University Area

Reviews

• BL

  Brittany Ledger

  Jan 4, 2026
  5.0
  This Spark has got to be one of the best Hilton properties I’ve stayed at, the rooms were immaculate, the air conditioning was cold, and the TV was modern. Cameron at the front desk was so awesome and friendly she’s a real rockstar welcoming us warmly despite it being 11:30 at night. The only thing I didn’t like was the breakfast it’s very minimal compared to what I’m used to at Hampton Inn. But despite that I would stay here again because it’s location is perfect just off I-81.
• JG

  jennifer gates

  Nov 29, 2025
  5.0
  Just off the highway, convenient. Safe area. Friendly staff. Breakfast is not bad. For a little more per night you can get hot freshly made waffles, meats eggs etc at Home 2 Suites Hilton. I accidentally booked this one. Breakfast is Quaker instant oatmeal 4 varieties, with yogurt, toppings, they did have fresh blueberries, sliced almonds, craisins. Toast, bagels, English muffins, muffins, butter, peanut butter, jelly, margarine, cream cheese. Also juice, coffee, and a variety of different teas. I've stayed at Spark properties twice, it's nice. But I do prefer the higher level of offerings at Home 2 Suites.
• GP

  Gerald Parker

  Nov 18, 2025
  3.0
  The continental breakfast needs an upgrade. Provide healthy options and you'll have better results
• JW

  Jason Webb

  Nov 15, 2025
  5.0
  I can’t say enough good things about this hotel and especially Destiny, the GM. I accidentally booked my room for 11/22 instead of 11/15, and didn’t realize it until I arrived with my wife and two boys waiting in the car. Destiny immediately stepped in, took one look at the situation, and handled everything with total professionalism and kindness. Despite the drastically higher rate that night due to the JMU football game, she honored the same rate I originally booked online. That kind of customer service is rare these days, and it made a huge difference for my family. Thank you, Destiny, for going above and beyond. We’ll definitely be staying here again!
• AA

  Ant

  Oct 23, 2025
  1.0
  You are better off staying at a cheap motel than this location. The assistant general manager had the poorest customer service I have ever seen at a Hilton hotel. He would not allow my wife to check into either of the rooms I had booked (despite having the same last name and credit card in hand). He never attempted to contact me and instead had my family including a newborn and toddler wait in the lobby for me to check in. It then turned out the rooms weren’t even ready despite me already having them checked in on the app. Once we finally got rooms both rooms were dirty to include dirty sheets, floors that were not mopped, and dirty toilets. The manager then made excuses about being shorthanded. We ended up cancelling the rooms and driving home. I contacted Hilton Hotels corporate office who did absolutely nothing to hold anyone accountable and instead sent me a generic response saying they were sorry about the experience. If you want to pay for poor customer service and nasty rooms this is the place for you. Don’t let the new renovation fool you this is nothing more than a cheap motel with “Hilton” slapped over top of it.

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