Hampton Inn Harrisonburg - University

3.5
1158 reviews
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Business Details

85 University Boulevard, Harrisonburg, VA
22801, United States
(540) 432-1111
https://www.hilton.com/en/hotels/hsbuvhx-hampton-harrisonburg-university/

About

HotelHampton Inn
Feel welcomed with a choice of thoughtful extras at Hampton Inn Harrisonburg - University. Located just moments from James Madison University, Horizons Edge Sports Complex, Sentara RMH Medical Center, and Cargill: This hotel is also near great areas for skiing, golf, and hiking at Massanutten Resort. Explore the charming shopping and dining in Downtown Harrisonburg, the first city in Virginia to receive a Culinary District designation. Discover a range of impressive historical sites throughout the Shenandoah Valley.When you arrive at our hotel in Harrisonburg, you'll find a warm guest room with a choice of great amenities waiting for you. Catch up with work with free WiFi or unwind at our outdoor pool. Feel refreshed with a great night’s sleep in a clean and fresh Hampton bed® and wake up with Hampton’s free hot breakfast. If you're in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday for a quick, healthy meal to go. We also offer a fully equipped fitness center now featuring a Peloton Stationary Bike.,

Location

Hampton Inn Harrisonburg - University
85 University Boulevard, Harrisonburg, VA
22801, United States

Hours

Reviews

3.5
1,158 reviews
5 stars
384
4 stars
300
3 stars
185
2 stars
133
1 star
156

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted cleanliness problems, including dirty carpets, stained furniture, and unkempt bathrooms.

Staff Performance

While some guests praised individual staff members for their friendliness and helpfulness, many reported poor service and unprofessional behavior from front desk staff.

Maintenance Problems

Guests frequently mentioned maintenance issues such as broken elevators, malfunctioning air conditioning, and outdated facilities.

Outdated Facilities

Many reviews noted that the hotel is in desperate need of renovations, with outdated furniture and decor contributing to a negative experience.

Breakfast Quality

Several customers expressed disappointment with the breakfast offerings, citing cold food and lack of variety.
  • TI
    Tammy Ide
    Dec 27, 2025
    2.0
    The TV wasn't working, the phone either to call front desk. Tub wouldn't drain properly. Toilets extremely low. One elevator not working. Room walls need a coat of fresh paint. They're dirty looking. Breakfast wasn't to bad, just need some plain eggs without peppers.
  • MT
    Monique Thonney
    Dec 25, 2025
    1.0
    Very disappointed in this hotel. Run down rooms. Ripped Bedspreads. Worn down furniture. Would not stay there again.
  • RB
    Rodney Bennett
    Dec 18, 2025
    1.0
    This was honestly the worst experience I've ever had at a hotel. We called to reserve the meeting room. When getting there for the day of our meeting, the lady said we did not have a reservation. Someone dropped the ball, understandable. However, the service from the lady running the front desk who said she was the manager was absolutely terrible. She was very condescending telling us we were wrong, that we did not reserve the room, that no one on her staff could have dropped the ball. Even after her showing her that we called on our phone with their phone number she still continued to be very condescending and insisting that it was our fault and not theirs. Absolutely terrible
  • RM
    Robert McGrath
    Dec 12, 2025
    3.0
    I should’ve heeded the other reviews that said hotel does not meet the Hampton standards. The main reason I stay at Hampton Inn is because it has usually been updated and well maintained but not the case for this one and hopefully it’s the exception. While issues are largely cosmetic (old/worn furniture, curtains shredded, bathtub caulk deteriorated, old outlet covers, see pics), it doesn’t set a comforting tone for the place you need to sleep. Otherwise, staff were very friendly and attentive and breakfast was good as usual except the waffle batter was a bit off this time which just added to my disappointment since their waffle makers usually produce the crispiest and fluffiest Belgian waffles. Hopefully Hilton can drive consistent standards across its chains or I’ll be using a different chain.
  • HD
    Hal Davis
    Dec 9, 2025
    1.0
    Maintenance is non-existent. It took 4 attempts carrying luggage to receive a key that opened a room door with no apologies or caring by staff.... Only 1 of 2 elevators worked.... The heat literally didn't work on a 27 degree night....the insulation of surrounding rooms made the temperature somewhat bearable. The toilet tissue sat on the bath counter since the holder was broken. The final straw was discovering old blood stains on my pillow case in the morning that I hadn't noticed the evening before. It was a good hotel long ago that has turned into a disgusting dump. And if you are a Hilton Honors member, expect no better treatment.
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Frequently Asked Questions About Hampton Inn Harrisonburg - University

What are the check-in and check-out times at Hampton Inn Harrisonburg - University?

Check-in time is 3:00 PM and check-out time is 11:00 AM at Hampton Inn Harrisonburg - University.

Does Hampton Inn Harrisonburg - University provide free breakfast?

Yes, the hotel offers a free buffet breakfast and also provides 'Hampton On the Run' breakfast bags Monday through Friday.