Business Details
About
HotelHilton
The Hilton Garden Inn Chesapeake/Greenbrier hotel in Virginia is in the Greenbrier Business Park. The Hilton Garden Inn Chesapeake/Greenbrier hotel is: 10 minutes from Norfolk International Airport (ORF), Convenient to the entire Hampton Roads area (Virginia Beach, Norfolk, Portsmouth and Suffolk), A short drive and within walking distance from great shopping including Greenbrier Mall and over 50 restaurants.
Location
Hilton Garden Inn Chesapeake/Greenbrier
1565 Crossways Boulevard, Chesapeake, VA
23320, United States
Hours
Reviews
3.6
966 reviews
5 stars
378
4 stars
204
3 stars
134
2 stars
87
1 star
163
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting their excellent service.
Cleanliness Issues
Numerous reviews mentioned cleanliness problems, including dirty rooms, unclean bathrooms, and unpleasant odors.
Renovation Concerns
Guests frequently noted ongoing renovations that affected their stay, with many expressing dissatisfaction with the state of the hotel.
Amenities Discrepancies
Several customers reported that advertised amenities, such as the pool and fitness center, were unavailable or not functioning.
Mixed Experiences
While some guests had positive experiences, many others expressed disappointment, indicating a lack of consistency in service and quality.
- AWAntionette Wright-Butts1 day ago5.0It’s always a a great stay very people friendly
- JMJasmyne McEntireDec 13, 20255.0I had a small issue with my room and Ray the maintenance guy made sure I was good to go!
- ABadam ballardNov 20, 20251.0Good afternoon I wish this review was about a positive experience although my stay was excellent I was unfortunately double charged for my stay. I originally booked and paid for my stay through booking.com back in September for $150. When I arrived on the 24th the front desk associate was dealing with an upset customer. During the checking process I gave my card for the incidentals. That following Monday while I was on vacation at the outer banks my card I used was declined while out to eat with family. Upon checking into the card I noticed I had a pending charge of 170 and another cleared charge of 205… there should not have been any charge since I had already paid back in September. I called customer service and they connected me with a young at the property who said the 170 charge was caught in house and cancelled but the 205 would be refunded to the card. This coming Friday will be three weeks without this issue being fixed. I would greatly appreciate this issue resolved promptly. I have emailed, messaged, and called with ZERO results. This was at the 1565 crossways boulevard Chesapeake VA location
- RRRachel Centanni RomagosaNov 20, 20255.0Great location not far from the airport.
- SRS. M. Akhlaqur RahmanNov 7, 20255.0The location of was absolutely perfect. It was next to a delicious restaurant. The beach and boardwalk access was top tier. The breakfast was pretty good. Marvelous as well.
Frequently Asked Questions About Hilton Garden Inn Chesapeake/Greenbrier
What accessibility features does Hilton Garden Inn Chesapeake/Greenbrier offer?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is breakfast available at the Hilton Garden Inn Chesapeake/Greenbrier?
Yes, breakfast is available for guests at the hotel.
Can I bring my pets to Hilton Garden Inn Chesapeake/Greenbrier?
Yes, pets including cats and dogs are welcome at the hotel.
What time is check-in and check-out at Hilton Garden Inn Chesapeake/Greenbrier?
Check-in time starts at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free WiFi and digital room keys?
Yes, free WiFi is available throughout the property, and digital guest room keys are provided for convenience.
Are there fitness and recreational facilities available?
Yes, the hotel offers a complimentary fitness center and an indoor pool, as well as a hot tub.
What dining options are available at Hilton Garden Inn Chesapeake/Greenbrier?
There are two restaurants and a bar on site, and room service is available.
Is parking available at the Hilton Garden Inn Chesapeake/Greenbrier?
Yes, free self-parking is available for guests at the hotel.
What nearby shopping options can guests explore around Hilton Garden Inn Chesapeake/Greenbrier?
Guests can visit Greenbrier Mall and stores like Ashley Outlet and Michaels for shopping and crafts, all within walking distance.
How can I get to Hilton Garden Inn Chesapeake/Greenbrier from Norfolk International Airport?
The hotel is about 10 minutes from Norfolk International Airport, making it convenient for travelers. While airport shuttle is not provided, taxis or rideshare services can be used.