Hilton Garden Inn Chesapeake/Greenbrier

Reviews

• AB

  adam ballard

  4 days ago
  1.0
  Good afternoon I wish this review was about a positive experience although my stay was excellent I was unfortunately double charged for my stay. I originally booked and paid for my stay through booking.com back in September for $150. When I arrived on the 24th the front desk associate was dealing with an upset customer. During the checking process I gave my card for the incidentals. That following Monday while I was on vacation at the outer banks my card I used was declined while out to eat with family. Upon checking into the card I noticed I had a pending charge of 170 and another cleared charge of 205… there should not have been any charge since I had already paid back in September. I called customer service and they connected me with a young at the property who said the 170 charge was caught in house and cancelled but the 205 would be refunded to the card. This coming Friday will be three weeks without this issue being fixed. I would greatly appreciate this issue resolved promptly. I have emailed, messaged, and called with ZERO results. This was at the 1565 crossways boulevard Chesapeake VA location
• RR

  Rachel Centanni Romagosa

  4 days ago
  5.0
  Great location not far from the airport.
• MC

  Michael Conrado

  Nov 9, 2025
  3.0
  Dated, needs TLC, Clean, good gym Equipment
• SR

  S. M. Akhlaqur Rahman

  Nov 7, 2025
  5.0
  The location of was absolutely perfect. It was next to a delicious restaurant. The beach and boardwalk access was top tier. The breakfast was pretty good. Marvelous as well.
• BG

  Bishop Jamonte Gaston

  Oct 15, 2025
  1.0
  I am writing this review to express my deep disappointment with my recent experience at one of Hilton’s properties. As a Silver Member, I have always chosen Hilton because of the consistent professionalism and respect shown by their staff. Unfortunately, this recent situation has completely changed my perception of the company. During my stay, I was disrespected by a front desk employee, and ever since, I’ve been trying to get in contact with a manager or general manager to address the issue. Every time I call, I’m either told that the manager is not available, in a meeting, or—most recently—that there is no GM currently at that location. In addition to that, there was a dead bug found in my room, which I reported to the staff, and it was not handled with the level of concern or urgency I would expect from a brand like Hilton. I’ve also contacted Hilton’s corporate office, where I was told that someone would follow up with me. Despite that assurance, I have yet to receive a single call back. I feel like I’m being given the runaround both by the hotel and corporate office, which is extremely frustrating and unprofessional. As a loyal Hilton guest and member, I expected much better treatment and accountability from a company of this caliber. I sincerely hope that someone from Hilton will finally take this matter seriously and reach out to make it right.

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