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HotelHilton
Unwind in a warm and inviting guest room at the Hilton Garden Inn Bristol, VA hotel. We offer everything you need for a comfortable and productive stay, including complimentary WiFi access, a 42-inch HDTV with premium channels, and a large desk with ergonomic chair and convenient power points. Additional homelike amenities in every guest room include a plush Serta bed, an alarm clock with MP3 jack, a microwave, mini-refrigerator and coffeemaker.
Host your next corporate meeting or social function at this Bristol, VA with 4,000 sq. ft. of flexible meeting space, which can be divided to cater for all types and sizes of event. Contemporary A/V equipment and our friendly, professional staff will ensure your function is hassle-free. Stay productive in the 24-hour business center, where you can print documents and check emails with complimentary WiFi.
Make the most of your leisure time and exercise with the latest cardio, resistance and weights equipment in the fitness center. Plunge into the sparking indoor swimming pool, or unwind beside the fire pit on the attractive outdoor patio. The welcoming hotel lobby features a fireplace, and is the ideal place to enjoy a cup of coffee. Start your day right with a tasty cooked-to-order breakfast in the Garden Grille Restaurant, and after a busy day, relax with a local beer or a glass of wine in the cozy bar. Savor dinner in your guest room with evening room service, and stock up on your favorite drinks and snacks in the 24-hour Pavilion Pantry®.
Location
Hours
Reviews
4.4
978 reviews
5 stars
653
4 stars
191
3 stars
66
2 stars
22
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and accommodating, with specific mentions of helpful front desk personnel.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms and bathrooms, with some guests reporting serious hygiene concerns.
Breakfast Experience
Guests expressed dissatisfaction with the breakfast setup, noting it was not included in the room price and that the ordering process was confusing.
Comfort and Maintenance
Feedback indicated mixed experiences with room comfort, particularly regarding bed firmness and maintenance issues like outdated facilities.
Location and Convenience
The hotel’s location near the interstate and dining options was frequently mentioned as a positive aspect.
- LCLinsay Culver6 days ago5.0I'm giving this Hilton Garden Inn 5 stars. The rooms smelled really clean. It was in a good and private location, but most of all—the water actually got hot. Almost every Hilton I've gone to the water has been like warm or barely warmer than Luke warm. I'm cold natured so a luke warm shower feels cold to me. If you like hot water with your hotel room, this place is for you. I didn't realize that breakfast was not included, but we are there. It was about $46 for me and my 3 kids. I did not eat the breakfast at the Garden Inn after that. It wasn't a horrible breakfast, but I did think Waffle House would have been better. The staff overall were amazing and the morning attendant was too. If you are travelling and stopping in Bristol, this is a really great Hilton.
- DWdrane watson6 days ago5.0Totally adequate for our limited purposes.
- KTKelly ThurberDec 29, 20254.0Nice soft but bright night light in the bathroom! Don't have to wake everyone up in the middle of the night! Such a small but nice thing I'm surprised more hotels don't have.
- ACAmy CDec 14, 20253.0We stopped here while on a road trip. We'd actually visited a couple of years prior & had a good stay, so we felt confident staying again. The young lady who was the front desk clerk at check-in was just delightful (checked in on 12/12 around 5:50 p.m.). We were able to get a pet-friendly room ($75 non-refundable pet fee) & were informed that breakfast was served from 6-10 a.m. the next morning. The room was very quiet--no gap under the door for light to shine through, which was nice. It stayed a little cool in spite of increasing the heat on the thermostat. The beds were uncomfortably firm & left my lower back aching the next morning. We were exhausted from our drive, so we slept until we felt we'd be safe for the next long leg of our road trip but would still give us enough time to get breakfast before heading out. I took the dog out for a walk to relieve herself, and we had planned to take turns grabbing food so one of us could stay with the dog since she's not supposed to be left alone in the room. 9:35-9:40 a.m.--My teenage daughter was to go first but came back & told me it was a sit-down breakfast & we couldn't just serve ourselves from a buffet as we'd expected. We did a quick scramble & hurried back up to our room to get my car keys so our dog could wait in the car (it was chilly outside, so we planned to let the remote start keep her warm while we got breakfast). We arrived in the breakfast area at 9:49 a.m. The young lady who was serving seemed impatient with the fact that we showed up at that time (though still within the window of time that breakfast is advertised to be served) & immediately informed us that "she's getting ready to stop serving breakfast back there" & did we already know what we wanted? We hadn't even sat down yet, so no, we didn't know. We grabbed a table, checked the menu, and quickly made a decision. As soon as we sat down, we heard the lady from the kitchen say in a rather loud angry voice, "It never fails! There's always someone who waits until the last minute!" That seemed pretty rude & unprofessional, but we had arrived near the end of the time in spite of already trying to get food earlier (note: breakfast was supposed to be included with our room due to the level of Hilton Honors). So, we both chose a Greek yogurt & fruit bowl in an effort to be courteous & not have to get something that would take longer needing to be cooked. The bowls were beautifully made & delicious. Our server became a little more pleasant when she brought our food. I did, however, find a piece of plastic in mine, which I left on the side of the bowl. I was unable to mention it to the server as she didn't return to the table after taking my daughter's dishes since she was busy cashing out the drawer. Overall, I was initially willing to overlook the uncomfortable bed & back pain because the hotel itself seemed nice. Some of the other employees we encountered were better behaved--specifically in housekeeping...they were friendly & kind. However, though, that does not apply to the gentleman at the front desk when we checked out. He was indifferent to us & never asked how the stay was or anything--just took our keys & continued ignoring us. Ultimately, though, the ladies serving breakfast had such impatient and/or rude attitudes that I will definitely think twice before staying here again. We've stayed in lots of Hilton properties before, and this behavior is not typical of the ones we've visited.
- TKTeddy KeenNov 4, 20255.0I have dropped a lot of clients off at the Hilton Garden Inn, never once have I seen or heard anyone being unfriendly. (Ashley) is always the nicest lady ever. She’s helped me with many of my passengers.
Frequently Asked Questions About Hilton Garden Inn Bristol
What amenities are available in guest rooms at Hilton Garden Inn Bristol?
Guest rooms feature complimentary WiFi, 42-inch HDTV with premium channels, a large desk with ergonomic chair, a plush Serta bed, alarm clock with MP3 jack, microwave, mini-refrigerator, and coffeemaker.
What dining options does Hilton Garden Inn Bristol offer?
The hotel has one restaurant called the Garden Grille Restaurant serving cooked-to-order breakfast and other meals. There is also a cozy bar and 24-hour Pavilion Pantry® convenience store.
Is Hilton Garden Inn Bristol pet-friendly?
Yes, both cats and dogs are allowed at the hotel. Pets are welcome.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible parking, accessible elevators, and is mobility accessible to accommodate guests with disabilities.
Are there fitness or recreational facilities available at the hotel?
Yes, there is a fitness center available for free and an indoor swimming pool for guests to enjoy.
What are the check-in and check-out times at Hilton Garden Inn Bristol?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Does Hilton Garden Inn Bristol support eco-friendly initiatives?
Yes, the hotel has eco-certifications including ISO14001, ISO50001, and HILTON_LIGHTSTAY, uses compostable food containers, has energy conservation and recycling programs, and bans single-use plastic straws.
What types of payment does Hilton Garden Inn Bristol accept?
The hotel accepts American Express, cash, Diners Club, Discover, MasterCard, and Visa cards for payment.
Are there nearby restaurants where guests can dine outside the hotel?
Yes, nearby dining options include Cracker Barrel Old Country Store, Perkins American Food Co., Perkins Restaurant & Bakery, and Cheddar's Scratch Kitchen, offering American and southern cuisine.
What nearby medical facilities are available for guests at Hilton Garden Inn Bristol?
Guests can access medical services nearby at Rehab Center and Memory Care at Bristol, Ballad Health Medical Associates Urgent Care, Johnston Memorial Hospital, and Wellmont Urgent Care in Bristol, Virginia.