Business Details
About
HotelHilton
Daily Mandatory Charge includes: 2% TID Fee.
We are located off I-95 near the heart of Ashland outside of Richmond. Randolph-Macon College and the Ashland Train Station about a mile away from our hotel. Get your thrills at Kings Dominion Theme Park less than 10 minutes away. Meadow Event Park is nine miles away. We provide free breakfast and have a game room for you to enjoy.
Location
Hours
Reviews
4.2
641 reviews
5 stars
385
4 stars
119
3 stars
58
2 stars
35
1 star
44
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests noted that the rooms were clean, several reviews highlighted issues with dirty towels, hair in the bathroom, and unclean common areas.
Staff Service
The staff received positive feedback for being friendly and helpful, although there were instances of unprofessional behavior and slow service at the front desk.
Breakfast Quality
Breakfast was generally described as decent, but many guests expressed disappointment with the variety and quality of food, including cold items and limited options.
Noise Issues
Several guests reported noise disturbances from the highway and other guests, impacting their sleep quality.
Facilities Condition
Guests mentioned that while some areas were modern and well-kept, others showed signs of wear and tear, including issues with water pressure and maintenance.
- SKSam Katsnelson6 days ago5.0Very nice stay overall—the room was clean and comfortable, which is typical for a Tru hotel. The only minor issue was the shower valve being a bit stiff. It may have just been my room, but if you’re in 205, you might need a little extra muscle to get the water as hot as you like. Overall a lot of breakfast options too! Great especially for a one night stay on a long trip. Tru by Hilton never fails to disappoint me, they will always be my first choice when it comes to booking hotels when needed.
- ALAllen LovelaceJan 1, 20265.0Just stopping for the night between MD and GA on our way home. Dog friendly, nice rooms with simple furniture main set up for short stays, no closet , no kitchen. Very comfortable bed, problem a 40 to 50 inch TV
- CWC WDec 31, 20253.0The bed and beddings comforter sheets, are really poor quality. The rooms are very large and check in was excellent . shower bathroom are excellent condition. I probably would not stay here again the bedding and the beds are really poor quality like Motel 6 quality. I like the WiFi tv YouTube and net flicks. Good location just cut thru the gas station gps sends you in a big circle
- JMjohn mcgregorDec 31, 20251.0Barren breakfast/ The breakfast was the poorest of any Tru Hotel we have stayed at; there was no fresh fruit only a few bruised apples; no bananas or oranges; no oatmeal not even pouches,toaster only toasted on one side; no boiled eggs; no omelettes - some scrambled eggs and the pancakes were edible- the coffee was ok. . The front desk made excuses for the poor breakfast such as missed deliveries of boiled eggs and that the oatmeal machine was broken ; the breakfast staff was upset that we asked about oatmeal and fruit- did not speak English-only Spanish didn’t care and had poor customer service. They were sitting around in the lobby drinking coffee- but table tops were dirty. The room was ok but the mattress cover had a blood stain on it
- CTchi tranDec 19, 20251.0Watchout! They charged LATE CANCELLATION FEE!!! As a Diamond Member, I booked & canceled 7 days ahead but was still charged for the "21 days" Late Cancellation Fee. I called to both Hilton Honors line & the Hotel Manager Aileen Kelly to explain that I was not aware of this policy and that my work schedule was canceled but they refused to reimburse me. Hilton Corporation Customer Service line was not any help either. None of them were friendly nor any help. Such a disappointment after all these years being loyal to Hilton.
Frequently Asked Questions About Tru by Hilton Ashland
What accessibility features does Tru by Hilton Ashland offer?
Tru by Hilton Ashland provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included with a stay at Tru by Hilton Ashland?
Yes, complimentary breakfast is available for all guests at the hotel.
Are pets allowed at Tru by Hilton Ashland?
Yes, pets including cats and dogs are welcome at this pet-friendly hotel.
Does Tru by Hilton Ashland provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas, including public internet terminals.
What are the check-in and check-out times at Tru by Hilton Ashland?
Check-in is available from 3:00 PM and check-out is by 12:00 PM.
Does the hotel offer any fitness or recreational facilities?
Yes, the hotel has a free fitness center and a game room for guest enjoyment.
Is parking available at Tru by Hilton Ashland?
Yes, self-parking is available for free at the hotel.
How can guests book a room at Tru by Hilton Ashland?
Guests can book rooms through the Hilton app or on the official Hilton website.
What nearby attractions can I visit when staying at Tru by Hilton Ashland?
Guests can visit Kings Dominion Theme Park less than 10 minutes away and Meadow Event Park, which is nine miles away, for entertainment and events.
Which nearby hotels are close to Tru by Hilton Ashland?
Nearby hotels include Knights Inn Ashland, Quality Inn & Suites Ashland Near Kings Dominion, Red Roof Inn Ashland, and Holiday Inn Express & Suites Richmond North Ashland.
Are there convenient gas stations or travel centers near Tru by Hilton Ashland?
Yes, several are nearby including CAT Scale, TA Travel Center of America Ashland, TravelCenters of America, Amoco, Exxon, Shell, and Dash In, which can be helpful for travelers needing fuel or rest stops.