Homewood Suites by Hilton Dulles-North/Loudoun

Reviews

• JC

  John Chassevent

  Nov 2, 2025
  1.0
  Save yourself the trouble and do not stay here. Long story short they wanted to do work on the parking lot and neglected to tell anyone and proceeded to tow all the cars out of the parking lot. They damaged my car in the process and then refused to take responsibility.
• KF

  Katherine Fagg

  Sep 25, 2025
  5.0
  Great place good breakfast. Dog friendly.
• TJ

  Travis James

  Aug 2, 2025
  1.0
  My email to Hilton about my experience: I am writing to express my profound disappointment and utter outrage with the abysmal service and unacceptable conditions I have experienced during my stay at your Homewood Suites Dulles North/Loudoun location on August 2, 2025. What was meant to be a relaxing stay has been nothing short of a disturbing and deeply offensive ordeal, leaving my family and me feeling neglected and disrespected. I am paying a premium rate of $400 per night for a service that has failed at every possible turn. The issues began long before we even arrived. Despite completing an online check-in the night prior, I was unable to get a single person on the phone after three attempts to inquire about an early check-in. This foreshadowed the complete lack of customer service we were about to endure. Upon our arrival two hours before the standard check-in time, the front desk was unattended, with the staff member instead in a back office. While I understand that our room was not ready, an hour later we were informed that our assigned room, 221, was suddenly out of order due to maintenance. This felt like a deliberate and unprofessional delay. We were then given room 281, where we were greeted not with comfort, but with a glaring hole in the wall. This is a basic, unacceptable failure of maintenance and quality control. To make matters worse, all attempts to report this issue have been met with an unanswered front desk phone. The situation has now reached a point of complete absurdity and neglect. As of 11:30 pm on the night of our stay, my two-bedroom, three-bed suite has been provided with a total of two washcloths. My wife, who is two months pregnant with twins, requested additional washcloths at 9:00 pm. It is now two and a half hours later, after several follow-ups, and we still have not received them. My children have been given the two washcloths we received, leaving my pregnant wife and me unable to properly bathe. This is not only an inconvenience but a significant source of stress for my wife, who should be able to rely on a hotel to provide basic amenities and care. The front desk remains unresponsive as I write this letter. It is incomprehensible that a hotel with the Hilton name, charging a premium rate, can fail so completely at providing the most fundamental comforts and services.
• DD

  Dave Donaldson

  Jun 17, 2024
  2.0
  Great location and express breakfasts. Bed was very comfortable. Room was clean. We had a few issues: closet door was broken, there was no room information booklet, there was no hair dryer ( we borrowed one from a relative in another room), but the biggest issue was when we called the front desk for assistance the phone was NEVER ANSWERED. (Calls were made between the hours of five and eight PM). When we went to the front desk the next day to report these issues, we were informed by the clerk that she had left the day before at 3 pm. Not the response we expected. She offered to find us a no longer needed hair dryer, have the closet door fixed.
• CR

  CLAUDIA REYES

  May 5, 2018
  1.0
  Pedí transporte al aeropuerto para ir al museo de la aviación . La persona en el Front Desk me dijo que había transporte al aeropuerto las 24 horas. Esperé una hora y nunca me proporcionaron ningún transporte. Pésimo servicio.

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