Business Details
About
HotelSureStay
At the SureStay by Best Western Salt Lake City Downtown in Salt Lake City, UT, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Salt Lake City Downtown
1009 S Main St, Salt Lake City, UT
84111-4419, United States
Hours
Reviews
3.1
774 reviews
5 stars
194
4 stars
140
3 stars
149
2 stars
93
1 star
198
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained bedding, and unsanitary bathrooms.
Customer Service
While some guests praised the friendly staff, many reported poor customer service, including unhelpful responses to complaints and issues with refunds.
Value for Money
Several customers noted that the hotel is budget-friendly, but many felt that the quality did not meet even basic expectations for cleanliness and comfort.
Safety Concerns
Multiple reviews mentioned feeling unsafe due to the presence of questionable individuals around the hotel and issues with room security.
Mixed Experiences
Some guests had positive experiences with clean rooms and good service, indicating inconsistency in the quality of stays.
- JCJeremiah ClarkJan 6, 20264.0Room was great really not that bad.A few signs of wear and tear.My biggest complaint was that there was no hot water our entire stay.Which was a bother.Other than that amazing location that was gated felt very safe.
- TJT JDec 28, 20254.0Good enough when I stayed here, which wasn't at a recent date
- JBJohn BykDec 20, 20253.0Little run down and in a sketchy neighborhood but gated parking and friendly staff
- LLLizDec 14, 20255.0Good location, good service, good room, if I will return to this place when I travel back to the city
- MBmaria lopez (Boo boo)Nov 22, 20251.0I went in and there was a old room key and the bed sheets where all dirty as well ,, not even 5 min later In That room I asked for my money back and the guy refused ,, saying he knows my tricks and old gave me my deposit after I payed that and $100 for my room
Frequently Asked Questions About SureStay by Best Western Salt Lake City Downtown
Does SureStay by Best Western Salt Lake City Downtown offer free breakfast to guests?
Yes, free breakfast is available for guests at SureStay by Best Western Salt Lake City Downtown.
Is there a concierge service available at SureStay by Best Western Salt Lake City Downtown?
Yes, concierge service is provided at this hotel to assist guests during their stay.
Is the SureStay hotel in Salt Lake City a smoke-free property?
Yes, the property is entirely smoke-free to ensure a clean environment for all guests.
Does the SureStay by Best Western Salt Lake City Downtown offer Wi-Fi to its guests?
Yes, complimentary Wi-Fi is available throughout the hotel for guest convenience.
What are the operating hours of SureStay by Best Western Salt Lake City Downtown?
This hotel operates 24 hours a day, 7 days a week, providing round-the-clock service.
What is the address of SureStay by Best Western Salt Lake City Downtown?
The hotel is located at 1009 S Main St, Salt Lake City, UT 84111-4419, USA.
Are there any nearby hotels to SureStay by Best Western Salt Lake City Downtown for additional lodging options?
Yes, nearby hotels include City Creek Inn and Suites, America's Best Inn & Suites, and Holiday Inn which offer alternative accommodations.
What dining options are available near SureStay by Best Western Salt Lake City Downtown?
Guests can enjoy nearby dining at SLC Eatery, an acclaimed dim sum restaurant, and Star Of India for Indian cuisine.
Are there any fitness centers close to SureStay by Best Western Salt Lake City Downtown for guests who want to stay active?
Yes, Burn Boot Camp, a gym, is located nearby for fitness and workout options.
How can guests benefit from the nearby transportation and attractions around SureStay by Best Western Salt Lake City Downtown?
Guests can conveniently visit nearby amenities like Crystal Barista for crafts or visit Palms Court community services; proximity to such places enhances the guest experience.