Business Details
About
Hotel
Daily Mandatory Charge includes: Waco Tourism Public Improvement District (TPID)
We are near I-35 and mere steps away the Texas Central Market Place. The Baylor Scott & White Medical Center is about two miles away. Baylor University and the Texas Ranger Hall of Fame & Museum is only about a 10-minute dive away. We provide our guests with a 2800 sq. ft. game area with billiards.
Location
Hours
Reviews
4.3
387 reviews
5 stars
242
4 stars
77
3 stars
28
2 stars
18
1 star
22
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences were mixed, with some praising staff friendliness while others reported poor service and long wait times.
Cleanliness
Many reviews highlighted the cleanliness of the hotel and rooms, although some guests reported issues with room maintenance.
Breakfast Quality
Breakfast received negative feedback for being subpar, with limited options and items often missing.
Room Size
Several guests noted that rooms were small and lacked adequate storage space, which was a common complaint.
Amenities
The hotel offered fun amenities like a pool table and games, but some guests were disappointed by the lack of basic amenities like coffee makers in rooms.
- DSDrew SifuentesNov 16, 20251.0Stayed here for one night to visit a friend, but unfortunately this will likely be my only stay. The hotel itself is in a great area with plenty of shopping and food options, and the staff were very nice. However, the room had several issues that made the stay uncomfortable. The biggest problem was the bed. It was extremely uncomfortable you could feel the springs, the mattress dipped noticeably on one side, and it felt very old and thin, almost like a pull-out mattress. I didn’t discover this until late at night since it was a quick drop-my-bags-and-go situation, otherwise I would have asked to switch rooms. I ended up having one of the worst nights of sleep I’ve ever had in a hotel and woke up with back pain. I also found hair in the bed that wasn’t mine, which made me question whether the sheets had been properly changed. The AC kept switching from cool to fan on its own, so I kept waking up feeling hot. On top of that, there was a noticeable stain on the seat under the TV, which made the room feel like it hadn’t been thoroughly cleaned. Overall, due to the lack of sleep and multiple room issues, I would choose a different hotel next time especially since there are plenty of options in the area. In the photos and videos, you can see how much the mattress dips, which clearly indicates it needs to be replaced.
- RNRachel NeillNov 8, 20255.0Overall I liked this hotel. The room was very small, but that was ok for this stay. The floors are tile or vinyl so I feel like it’s cleaner than carpet. There’s a nice work desk, and ambient lighting. The bathroom is nicely designed and the showers had great pressure! Friendly staff. The location is awkward and kind of hard to get to within the marketplace where it’s located. Would return again.
- ETErica ThompsonSep 13, 20251.0Hands down ZERO stars for Service . The front desk took forever to check us in . She was more interested in her phone than a CUSTOMER . THE BREAKFAST IS DISGUSTING! I was gone till 4pm for work and they never cleaned my room, guess they don’t care. Tried to talk to manager but he was clueless as the rest of the staff ! All in all yes it’s clean but LAZY STAFF ! Very VERY LAZY !
- TBTanya BSep 5, 20255.0We’ve stayed at the Tru Hotel in Waco many times over the last couple of years. The rooms & lobby are always clean & the staff have given genuinely great hospitality, even when we needed help with special accommodations 🙏🏻 Melissa “MC” made my day with her sweet greeting to me this morning 🤗. Thank you
- SASusan AndersonAug 24, 20255.0This hotel is absolutely amazing. I absolutely adore staying here every time. Amanda is always so helpful and Melissa is always so friendly and always has a smile on her face. Susan at the desk is always a joy to talk with. The rooms are always clean and smell good! The beds are so comfortable I want to buy one for my house! I love playing pool on the evening in their family center. Such a great place to bring your kiddos! Breakfast is always hot and delicious with lots of options! And the market is great for a midnight snack! I can’t wait for my next trip!
Frequently Asked Questions About Tru by Hilton Waco South
What are the check-in and check-out times at Tru by Hilton Waco South?
Check-in time is 3:00 PM and check-out time is 11:00 AM at Tru by Hilton Waco South.
Is breakfast included with my stay at Tru by Hilton Waco South?
Yes, breakfast is available for free for guests at Tru by Hilton Waco South.
Does Tru by Hilton Waco South offer accessible parking and elevator services?
Yes, the hotel provides accessible parking and has an accessible elevator for guest convenience.
Are pets allowed at Tru by Hilton Waco South?
Yes, both cats and dogs are welcome at Tru by Hilton Waco South.
Is Wi-Fi available for guests staying at Tru by Hilton Waco South?
Yes, free Wi-Fi is available in public areas at Tru by Hilton Waco South.
Does Tru by Hilton Waco South offer any fitness facilities?
Yes, a fitness center is available for free for guests at Tru by Hilton Waco South.
Is self-parking available at Tru by Hilton Waco South, and is there a charge?
Yes, self-parking is available for free at Tru by Hilton Waco South.
What nearby attractions can guests visit when staying at Tru by Hilton Waco South?
Guests can explore Baylor University and the Texas Ranger Hall of Fame & Museum, both about a 10-minute drive from the hotel.
Are there nearby fitness and wellness centers near Tru by Hilton Waco South?
Yes, HOTWORX, a yoga, gym, and pilates studio, is nearby where guests can continue their fitness activities.
What pet services are available near Tru by Hilton Waco South for guests traveling with pets?
Guests traveling with pets can visit Vetco Vaccination Clinic and Petco, both offering pet grooming and supplies nearby.