Business Details
About
Hotel
Just off highway 281, close to several restaurants and shops. We’re 15 minutes from San Antonio International Airport and less than 30 minutes from Six Flags Fiesta Texas and Joint Base Camp Bullis. Downtown San Antonio is just 20 minutes from our hotel.We have a 24-hour fitness center and market, plus free WiFi and breakfast.
Location
Tru by Hilton San Antonio North
2214 Tpc Parkway, San Antonio, TX
78259, United States
Reviews
3.8
289 reviews
5 stars
148
4 stars
47
3 stars
30
2 stars
16
1 star
48
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted dirty rooms, including unclean bathrooms and stained linens.
Staff Performance
Customer service was inconsistent; some staff were friendly and helpful, while others were reported as rude or unhelpful.
Maintenance Problems
Frequent complaints about maintenance issues, including non-functioning elevators, poor water pressure, and malfunctioning key cards.
Safety Concerns
Several guests reported vehicle break-ins and thefts from the parking lot, raising significant safety concerns.
Breakfast Quality
Breakfast offerings were described as inconsistent, with some guests finding it lacking in quality and variety.
- OBOlivia Brady5 days ago1.0Don’t ever come to this hotel… it’s embarrassing and we had the worst service ever , the manager was disrespectful and had an attitude. Was very disappointed with my stay. They do not care or take care of their customers
- MSMiheer Sapre5 days ago3.0The breakfast had no eggs, oatmeal and pancake machines were down, no cream cheese, and they ran out of coffee. Checked back an hour later and still no luck
- CGCalvin GarvinNov 6, 20255.0For a one nighter, very convenient.
- DRdrew raulstonOct 26, 20251.0Upon entering our room, we noticed a very strong chemical odor. After further inspection we noticed that the AC unit had a puddle of liquid under it, seeping onto the floor. The front desk clerk insisted that there was no other available rooms to switch to and that no one would be able to clean it or fix the leak. So we were stuck in the room breathing in the chemicals. We had to stay the night as we had no other option and found that both of our bath towels had hair clippings from the previous guest and the bed sheets had multiple stains as well. The 2nd front desk clerk did give us new towels and was more helpful than the first one. Overall, would never stay here again and do not recommend.
- BDBryan DoyonOct 24, 20254.0Smaller but comfortable and quiet rooms with good amenities and a great location near numerous shops and restaurants.
Frequently Asked Questions About Tru by Hilton San Antonio North
What accessibility features are available at Tru by Hilton San Antonio North?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included when staying at Tru by Hilton San Antonio North?
Yes, the hotel provides free breakfast for guests.
Does Tru by Hilton San Antonio North allow pets?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at Tru by Hilton San Antonio North?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available for guests at the hotel?
Yes, there is free self-parking available for guests.
Does the hotel offer fitness facilities?
Yes, there is a fitness center available for free use by guests 24 hours a day.
What dining options are available on-site at Tru by Hilton San Antonio North?
The hotel does not have a restaurant or bar but offers free breakfast and a vending machine for snacks and drinks.
Are there any kid-friendly amenities at the hotel?
Yes, the hotel offers kid-friendly activities, making it suitable for families.
What nearby dining options can guests explore around Tru by Hilton San Antonio North?
Guests can enjoy various nearby restaurants such as Wok Inn for Chinese food, Pei Wei for Asian cuisine, Chipotle Mexican Grill for Tex-Mex, In-N-Out Burger for American fast food, Panera Bread for cafe and bakery items, and BJ’s Restaurant & Brewhouse for American and pizza options.
What nearby shopping options are available near Tru by Hilton San Antonio North?
Guests can visit stores such as Sleep Number and Mattress Firm for mattresses and furniture, Ross Dress for Less and Justice for clothing, and Game Stop for video games and entertainment.
Are there any wellness or beauty services close to Tru by Hilton San Antonio North?
Yes, guests looking for wellness can visit Massage Heights TPC Parkway and LA Bikini Stone Oak for massage and beauty treatments, and Beverly Hills Rejuvenation Center for salon services.