Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee.
Check in to Tru by Hilton San Antonio Lackland Sea World to enjoy a great location and tons of fun amenities. Your minimalist room is the perfect place to unwind, with a large TV, rolling desk, free WiFi and a mini-fridge. Get creative for the most important meal of the day at our free 'Top It' breakfast bar, with 30 delicious toppings to choose from.
Work, play, and lounge in our reimagined lobby, where you can join in the fun with table and board games, or watch one on our giant media wall. Our 24/7 Eat & Sip Market lets you crush anytime cravings, with gourmet snacks and drinks, including single-serve beer and wine. Get work done in the semi-private alcoves, stay connected with free WiFi, and print from anywhere in the hotel with free wireless printing.
Location
Tru by Hilton San Antonio Lackland SeaWorld
9911 Ingram Road, San Antonio, TX
78245, United States
Hours
Reviews
3.7
521 reviews
5 stars
252
4 stars
85
3 stars
40
2 stars
44
1 star
100
What are people saying?
AI-generated from recent customer reviews
Room Size
Several customers found the rooms to be small, especially for families.
Cleanliness
Mixed reviews on cleanliness; some guests reported dirty rooms and unsanitary conditions.
Breakfast Quality
Breakfast received positive feedback for variety and taste, but some guests found it lacking in options.
Staff Service
Staff were generally described as friendly and helpful, though there were instances of poor customer service.
Security Issues
Multiple reviews highlighted concerns about vehicle break-ins and inadequate security measures.
- GBGwendolyn Brown5 days ago5.0My stay at this hotel was exceptional. My fiancé and I were extremely pleased with the service we received. Amberlyn, Madison, and Sara went above and beyond to ensure our experience was nothing short of outstanding.
- CBCindy BlancoNov 18, 20252.00 positive customer service from front desk. Traveled hours after a long day just to get crap back. This hotel is merged with another hotel and if you stay at True, they make you feel like bottom of the barrel, trash, and passive with their comments for a simple request. The hotel is decent but the customer service left a bad taste. Please do better with merging hotel customer service. You can tell the difference if you stay at from one to another and it’s sad. I asked for a microwave to be brought (which you could get a places even half the price) front desk told me no because I’m staying at True. Which wasn’t cheap either. During breakfast, we were watching TV and this lady cleaning up got the remote and changed the channel. Was I in the twilight zone?? **Quick update: The “owner“ responded to my review and gave me the number to call to discuss further. However, they gave me the number to the front desk and customer service. There was no specific manager in charge to speak to nor name given. Why would I call and talk to the front desk( the person I had one of my issues). It makes absolutely no sense. It just further tops my frustration with this hotel and how everything is handled.
- ETErica T. Simmons (Erica T.)Nov 17, 20255.0Great location, amenities and breakfast were all very nice. Would definitely stay another TRu again.
- MLMyles LongNov 12, 20252.0I’ve stayed in this property several times and it is always a disappointment. Every time I stay here, the room I choose during check in the day before is never ready, even when showing up at 5pm. My recent trip, I booked a king room but they only had twin rooms available. So I’m stuck in a room outside the elevator, next to the ice machine. Not acceptable at all! Additionally, what is the point of staying in a Hilton if you can’t use their digital key for check-in?! I stay at Hilton’s because I don’t want to stand in the lobby for 15 minutes waiting for one person to check in before me. They charge a “parking maintenance fee” which may be the reason why I need to show ID and put my credit card in the machine and be time. This is unacceptable! Finally, the hotel is poorly constructed with numerous issues like poor tile work and bathroom doors that do not stay open. Hilton can do much better!
- JDJ. DSep 29, 20253.0Overall, the hotel was nice. The breakfast was good and the staff was friendly and courteous. My main gripe lays with the room size. It is small and not great for a family of 4. Plus we booked a room with 2 queens and a sleeper sofa but there was no sleeper sofa. No room for one either. As far as policy goes, we needed to check out at 3 but they had to charge us for an entire next night? Might want ti look at that as others have worked with us on that window. The hotel wasn’t anywhere near full either.
Frequently Asked Questions About Tru by Hilton San Antonio Lackland SeaWorld
What are the check-in and check-out times at Tru by Hilton San Antonio Lackland SeaWorld?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included during the stay at Tru by Hilton San Antonio Lackland SeaWorld?
Yes, a free buffet breakfast is available for guests.
Does Tru by Hilton San Antonio Lackland SeaWorld offer free WiFi?
Yes, free WiFi is available in public areas and there is also a public internet terminal.
Is Tru by Hilton San Antonio Lackland SeaWorld pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there any fitness facilities available at Tru by Hilton San Antonio Lackland SeaWorld?
Yes, a free fitness center is available, equipped with elliptical machines, free weights, treadmills, and weight machines.
Is there parking available at the hotel, and is it free?
Yes, self-parking is available for free at the hotel.
What are some nearby dining options around Tru by Hilton San Antonio Lackland SeaWorld?
Nearby restaurants include Hooters, Black Bear Diner Monterrey Village, Grand Tequila, Roosters Run, Willie’s Grill & Icehouse, Freebirds World Burrito, Marble Slab Creamery, and Wingstop. Guests can enjoy a variety of American, Mexican, and fast food cuisines.
Are there convenient places to shop or grab essentials near the hotel?
Yes, nearby convenience stores include Circle K and Valero gas station with convenience options. Additionally, there is a Western Union for money transfer services and a Navy Federal Credit Union for financial needs.
What nearby hotels are located close to Tru by Hilton San Antonio Lackland SeaWorld?
Nearby accommodations include Home2 Suites by Hilton San Antonio Lackland SeaWorld, stayAPT Suites San Antonio-Lackland, Spark by Hilton San Antonio near SeaWorld, and Comfort Inn Lackland AFB, offering various lodging options for visitors.