Business Details
About
Hotel
Daily Mandatory Charge includes: San Antonio TPID fee.
We're located off I-10, within five minutes of Six Flags Fiesta Texas, University of Texas at San Antonio, and the Leon Creek Greenway. Many restaurants, from sit down to fast food, are inside a mile radius of our door. The Shops of La Cantera are about three miles away. Our perks include WiFi access throughout the hotel and free breakfast.
Location
Tru by Hilton San Antonio at the Rim
5639 Rim Pass, San Antonio, TX
78257, United States
Reviews
3.9
264 reviews
5 stars
147
4 stars
40
3 stars
23
2 stars
19
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some praised helpfulness while others reported rudeness and unprofessional behavior.
Cleanliness
Numerous complaints about cleanliness, including dirty rooms and bathrooms, with some guests finding the hotel unsatisfactory.
Room Quality
Rooms are often described as small and lacking basic amenities like microwaves and adequate storage.
Location
The hotel is well-located near shopping and attractions, which is frequently highlighted as a positive aspect.
Breakfast Quality
Breakfast offerings received criticism for being limited and not meeting expectations.
- RSRachel SloanNov 10, 20252.0I booked this hotel for a trip to Six Flags and was disappointed. The rooms was tiny, they charged me a $10 parking fee just to use the surface lot, the breakfast was very basic options. Overall I wouldn't book again. There are 4 hotels all grouped together at this location so just pick another one and book it, this one won't save you any time or money.
- SRsabina rangelOct 30, 20253.0I previously stayed her a year ago and decided to return. This trip the quality drastically declined. The breakfast was horrible, the noise level allowed was intolerable, and to to it off they now charge for parking when there isn't even enough parking for registered guests.
- RKReema KahiriOct 18, 20255.0Aaron and Tiffany are the best! They accommodated my needs last minute and gave me a wonderful comfortable room!
- GSGenesis StephensOct 17, 20253.0The guy who checked us in who we dealt with a few times was not welcoming. He always had earbuds in and seemed bothered whenever approached, I guess we interrupted whatever he was listening to. The gentleman in charge of the breakfast area kept it cleaned and well stocked. We were underwhelmed by the upkeep in cleanliness overall. The best thing is the location, which is near shops. Rooms were quiet and beds were comfortable. The bathroom baseboards were full of dust and outdoor patio was dirty. There were webs under the fire pit and the plants that were still kept in the box were dead. We will not stay at any Tru by Hilton again.
- LMLeann MillerOct 15, 20252.0This hotel is mid at best. Rooms are ok, nothing special, the breakfast sucks you know what, they charge to park in their parking lot, the pool and outside area is really the only part that was worth a damn. The location is good as far as shopping and food but so are a handful of other places. I was not impressed and I hope my company finds a better place to put us next time.
Frequently Asked Questions About Tru by Hilton San Antonio at the Rim
Does Tru by Hilton San Antonio at the Rim offer accessible parking and facilities?
Yes, the hotel provides accessible parking and has accessible elevators to accommodate guests with mobility needs.
What are the check-in and check-out times at Tru by Hilton San Antonio at the Rim?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with my stay at the hotel?
Yes, complimentary breakfast is available for guests.
Are pets allowed at Tru by Hilton San Antonio at the Rim?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available throughout the hotel including public areas and internet terminals.
Is parking available and what type is it?
Free self-parking is available for guests at Tru by Hilton San Antonio at the Rim.
What recreational facilities are offered at the hotel?
The hotel features an outdoor pool, a fitness center available for free, and a game room for guests to enjoy.
How does the location of Tru by Hilton San Antonio at the Rim benefit visitors to nearby attractions?
The hotel is within five minutes of Six Flags Fiesta Texas and the University of Texas at San Antonio, making it convenient for visitors to these attractions. The Leon Creek Greenway is also nearby for outdoor activities.
Are there dining options near the hotel that guests can explore?
Yes, many restaurants ranging from sit down to fast food are located within a mile radius. Notable options nearby include 54th Street Grill & Bar and Bob's Steak & Chop House.
Can guests easily access shopping centers near Tru by Hilton San Antonio at the Rim?
Yes, The Shops of La Cantera, a shopping destination, is approximately three miles from the hotel, offering various retail and dining options.