Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: San Antonio TPID fee.
We're located off I-10, within five minutes of Six Flags Fiesta Texas, University of Texas at San Antonio, and the Leon Creek Greenway. Many restaurants, from sit down to fast food, are inside a mile radius of our door. The Shops of La Cantera are about three miles away. Our perks include WiFi access throughout the hotel and free breakfast.
Location
Tru by Hilton San Antonio at the Rim
5639 Rim Pass, San Antonio, TX
78257, United States
Hours
Reviews
3.9
272 reviews
5 stars
151
4 stars
40
3 stars
24
2 stars
20
1 star
37
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted poor cleanliness standards, including dirty rooms, stained towels, and unclean bathrooms.
Customer Service
Customer service was frequently criticized, with reports of rude staff, unprofessional behavior, and inadequate responses to complaints.
Room Quality
Guests noted that rooms were often small, uncomfortable, and not up to Hilton standards, with issues like thin walls and lack of basic amenities.
Location and Value
The hotel’s location was praised for its proximity to attractions, but many felt the value did not match the price due to additional fees and poor service.
Breakfast and Amenities
Breakfast options were described as basic and lacking variety, with some guests expressing disappointment in the overall amenities offered.
- BNBjorn Nilsson6 days ago1.0Nickle and diming you here. A hotel in the place of nowhere and charging for parking. Laughable....
- JGJudith GarciaDec 25, 20251.0Absolutely horrible and disgusting. As soon as my family laid on the bed, bed bugs were everywhere. The 24 hr assistant was rude and didn’t offer us to be changed to another room or go and take a look. He simply said you have to call my manager at 9 in the morning tomorrow. When asked for a refund, the manager only gave us back half. Horrible, horrible. Don’t stay here.
- JPjay patelDec 20, 20255.0It’s good experience!!
- LCLewis ClementsDec 5, 20253.0Subpar hotel service, weird stain on the folded towels, no waters offered upon room arrival like most hotels and the only water in the hotel is costly. Pillows are very thin so make sure to bring an extra one to avoid neck pains.
- HKHannah KrebsNov 26, 20252.0Room was ok. Bed was 6/10 on comfortability level. Location was close to six flags, so that was why I booked it. Also the price was pretty cheap. Now let's move on to why I rated this a 2 star. Being apart of the Hilton Hotel Chain, I expected a level of customer service above a LA Quinta or a Comfor Suites, which I did not receive. Upon check in, the employee was on his phone with his ear bud in. Unprofessional. Parking was $10....whatever its $10... but why? Its not downtown. Doesn't make sense. Also, I requested an extra pillow once I got into my room. I called the front desk, he said he would look for one....he called me back and said he couldn't find a single pillow anywhere....odd for a hotel that was not even half full....but ok. Seems lazy to me. I guess its my fault for expecting a higher level of customer service.... also breakfast was very mid, coffee was barely warm. Do yourself a favor and choose another hotel thats across the street
Frequently Asked Questions About Tru by Hilton San Antonio at the Rim
Does Tru by Hilton San Antonio at the Rim offer accessible parking and facilities?
Yes, the hotel provides accessible parking and has accessible elevators to accommodate guests with mobility needs.
What are the check-in and check-out times at Tru by Hilton San Antonio at the Rim?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with my stay at the hotel?
Yes, complimentary breakfast is available for guests.
Are pets allowed at Tru by Hilton San Antonio at the Rim?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available throughout the hotel including public areas and internet terminals.
Is parking available and what type is it?
Free self-parking is available for guests at Tru by Hilton San Antonio at the Rim.
What recreational facilities are offered at the hotel?
The hotel features an outdoor pool, a fitness center available for free, and a game room for guests to enjoy.
How does the location of Tru by Hilton San Antonio at the Rim benefit visitors to nearby attractions?
The hotel is within five minutes of Six Flags Fiesta Texas and the University of Texas at San Antonio, making it convenient for visitors to these attractions. The Leon Creek Greenway is also nearby for outdoor activities.
Are there dining options near the hotel that guests can explore?
Yes, many restaurants ranging from sit down to fast food are located within a mile radius. Notable options nearby include 54th Street Grill & Bar and Bob's Steak & Chop House.
Can guests easily access shopping centers near Tru by Hilton San Antonio at the Rim?
Yes, The Shops of La Cantera, a shopping destination, is approximately three miles from the hotel, offering various retail and dining options.