Signia by Hilton La Cantera Resort & Spa

Reviews

• LC

  Liss Chapman

  2 days ago
  5.0
  I cannot say anything more than amazing!!! The week of my wedding I decided to get a suite for my wedding party. The suite was absolutely stunning. We had four beds and three full baths. The staff was so incredibly kind and upgraded our rooms so we had beautiful views of the golf course and the pools. Then decided to purchase a villa for my husband and I, after our wedding as a mini honeymoon. Walking into the villas, check-in was seamless and we were immediately greeted with two glasses of champagne. I feel terrible since I forgot several things after checking out. The staff at the villas was kind enough to reach out to me and immediately ship us the missing items, as we were on our true honeymoon for several weeks afterwards. We will definitely be back!
• CC

  Crystal

  3 days ago
  5.0
  Check In - Nov 8, 2025 Check Out - Nov 9, 2025 (Late Check-Out) - My husband and I stayed for one night on the Club level floor in RM# 7158, which is right next to the club lounge. It was very quiet except for one moment where a group of people were extremely loud walking by. The club level lounge & everything inside (except alcohol) is included if you stay on this floor. Throughout the day, you can grab snacks, water and soda and during happy hour they had charcuterie and free select wines. There is a section off to the side with a comfy couch where you can watch TV and tables by the window with beautiful views of San Antonio! - Our room was really nice. The beds, pillows, towels and robes were all soft and comfortable! This room is slightly above average to other hotel rooms we've stay in. The number one complaint I have about this room and every other room I've stay in is there is no towel hook next to the shower, the hook is next to the toilet... I think it's weird. lol - The lobby is one of the best lobbies I've seen. It's very large and open with a big fireplace that feels so cozy! The check in desk is hidden behind the fire place which is really nice because the lobby doesn't feel crowded. The courtyard right outside the lobby is BEAUTIFUL! Especially at night with all the firepits on! - The resort itself is really big with 5 pools, a spa, multiple bars and restaurants, 2 gyms, and I'm sure there's more lol. One of the pools is for kids with a slide and a shallow area. - We only ate at Sweetfire Kitchen. Dinner was delicious and our server was SO friendly! Brunch was not impressive though. But our server for brunch was also very friendly! Give them both a raise!! - Listed here is how we were able to stay & eat for free... Card: Amex Hilton Aspire Room - used free annual night($400 credit), and got upgraded to the club floor due to diamond status that comes with the card ($150 credit) $200 semi-annually from card benefits Dinner - Used $100 resort credit Brunch - Used $100 resort credit +$30 that came from hotel for being Diamond members No Parking fee
• BB

  b

  4 days ago
  2.0
  This property is pretty nice! Last time I was here everything was amazing but this time was not. The service at the restaurants was very much lacking, the food wasn't that great and made me go to the bathroom a lot, the hot tub is cold, the hallways smell like a sewer very very badly, all in all it seems like the whole place could use a little love, better service folks and better food.
• GS

  Gabriella Stucki

  Nov 5, 2025
  2.0
  Took the family to La Cantera over 4th of July, as it was one of the most recommended resorts in the State. The resort itself is beautiful, the amenities are wonderful as is the location, and spa (honestly the only enjoyable part of our stay 5 stars to the spa!!!) . However for the caliber of resort the organization and service at this resort miss the mark by far. During the 4th of July week/weekend they had many events/activities scheduled for families (these events required ticket purchases). Many of the events were incredibly unorganized (started late,early, changed location last minute without reasonable notification) as well as many of the events were in the common areas so all guest would take part without staff checking if tickets were purchased. It was off putting, the lack of respect for the guests and what they had invested in the activities and their stay was disappointing. In addition, when we checked in the bell man pulled one of our bags out of our trunk and scrapped it across the bumper causing a paint chip the size of a nickel (car was 5 months old). We did not see it at the time but noticed it the next morning when valet pulled our car up. We immediately addressed it and valet was quick to deny any blame. We asked to view cameras as we were able to pull up home cameras showing the chip was not on the vehicle the day prior. Management assured us that the cameras would be reviewed and they would have a solution for us ASAP. A day and a half later, no updated. We had to pester the management to get an answer which resulted in them admitting fault and confirmed that their “loss prevention” team would be in contact to get the estimated repair costs and reimbursement taken care of. Once we were home we took the car to the dealership to get the estimated costs and sent them to the loss prevention team. They asked if they could provide us with another stay, which we declined and requested a refund to our card (in the amount of the repairs) from the charges during our stay. It is now November and we have yet to receive a response or resolution. We have made it a tradition to spend our 4th of July as a family at a texas Resort, and many all over the Texas Hill country have impressed (especially Hyatt Hill Country) but unfortunately we can’t say we have any desire to return to La Cantera, comped stay or not.
• MJ

  Mr Johnson

  Oct 25, 2025
  1.0
  A mix of great and bad. The bad outweighed the great. Great: Most of front desk was perfect. We booked a room on SEVEN and ALL the lounge attendants were superb. Spa was beautiful. Masseuse did amazing. Loved it. Bad*: When we got to the resort 1* we had to wait for valet as we saw 3 attendants, 2 talking and 1 sitting. After finally getting help 2* we walked past the other 2 attendants with our bags only to have to open the door myself. I can open a door, but am I wrong for thinking a part of hotel service was helping with bags or at least opening a door? We check-in. As front desk is explaining 3* a porter interrupts to ask if we need help with our bags. When done with check-in I declined his help. Admittedly annoyed from the little assistance of valet then his rude interruption, "I got it" now. 4* A point of pause during check-in was being told hotel was changing to Hilton the next day. Everything we just did would be closed out and needed to check back in. 5* Fast forward, I went to check-in again next morning before breakfast, since it wasn't 11 AM I couldn't. My additional inconvenience was based on their schedule. @ our room we look around. 6* In bathroom sink there were little black spots. Easily wiped away with a tissue so we dont fuss. Next day we eat breakfast @ SweetFire Kitchen. Food was bad. Food is personal and everyone doesn't like everything but it wasn't worth finishing. I barely ate and the server noticed. He kindly offered to take meal off the tab, but I wasn't asking for compensation. I ordered it, didn't like it, that's on me. Even though it was part of my bad experience the server wasn't an issue. My opinion is with choice there are better options including Henrietta's which is just grab and go muffins, coffee, and etc. I also didn't like that the restaurant was relatively empty when we got there. Why were all the tables that came after us put next to or close to ours? Maybe I'm being extra but can we have our space not invaded by strangers if we don't have to? After breakfast we go back to room waiting for 11. In bathroom 7* more little black spots in sink. 8* Finally @ 11 we go check in. All transactions closed out. Give them a card to put on file. Basically duplicate efforts. @ this time I showed pics to front desk about sink. Moved to a new room. 9* New room was smaller. Our original booking was for a king. New room queen. At 6'3" I know difference between a king and queen. @ this point we have spa appointments and plans so we decide to just enjoy rest of the day. We check out next morning. Front desk asks about our stay. “How are you this morning?” “How was your stay?” “Did you enjoy the spa?” “Are you a Hilton reward member?” 10* After every reply he says “That’s great.” When I tell him about the issues in sink and our smaller room he still says “That’s great.” How do you tell someone you’re not listening and don’t care without saying it? We get car from valet and leave. Drive to mall less than 10 minutes away. I get out car and reach back in to grab my phones. 11* In the bright morning sun I see scratches on car seat. Immediately get in car and go back. Spoke to valet manager who fills a claim. Promises I’ll hear from someone in 48 hours. I got an email 9 days later. 12* 2 days later my claim is denied because I reported the damage after I left the premises “a fair determination cannot be made as to when and where the incident occurred.” We took car from valet multiple times. Based on that logic the 1st time I take car out “a fair determination cannot be made.” See the attached pic, tell me if the scratches could be from something in someone’s back pocket like keys. If you agree, can you think of any job that might keep keys in their back pockets? If we went for a day trip things might’ve been perfect. Since we stayed longer maybe too many chances for mistakes. Water always finds its level. The grounds are beautiful, but service is what makes a business. If you can, go elsewhere. If you go here don’t use valet. Don’t go to SweetFire Kitchen. Don’t trust they care.

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