Business Details
About
Luxury Hotel
A historical hotel, authentic and welcoming, Hotel Emma was once a 19th-century Brewhouse.
Location
Hours
Reviews
4.8
3,282 reviews
5 stars
2,760
4 stars
374
3 stars
78
2 stars20
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Excellence
Guests consistently praised the staff for their exceptional hospitality, attention to detail, and personalized service.
Atmosphere and Design
The hotel’s unique blend of historical charm and modern luxury, along with its beautiful decor, received high marks from visitors.
Dining Experience
The on-site restaurants and bars were highlighted for their delicious food and drinks, enhancing the overall guest experience.
Location Benefits
Hotel Emma's prime location in the Pearl District offers easy access to dining, shopping, and cultural attractions, making it a desirable choice for travelers.
Value for Luxury
While some guests noted the high price point, many felt the experience justified the cost, citing the luxurious accommodations and services.
- OOOpa3 days ago1.0Stopped supporting local farmers, now using commercial suppliers. Don't support this or any surrounding location that serves food, they signed a deal with commercial food supplier and stopped using local farmers.
- CJCarlos J4 days ago5.0I took my wife here for her birthday weekend. We stayed two nights, checking out around 11am on Sunday. Rooms: Perfect. We got the Terrace River Cellar room with a king bed. The room was immaculate and had just about everything you’d want in a room. There was no coffee machine, but you can have a pot of complimentary coffee delivered in the morning. The balcony was large and lovely; with a fireplace we got to use the last morning we were there on this unseasonably warm January weekend. The room is full of informational brochures/flyers about the local Pearl area, so if you’ve never been, you’ll want to look at these. Concierge: Exceptional. They answered all my questions and even some I didn’t ask; plus, they responded to emails in a timely manner. They gave me options to set up the room for birthday surprise. I ordered roses, a fruit tray with Topo Chico, a birthday banner, balloons, and chocolate, etc. I also had turn down service, which was a great touch. It was so nice to come back to the room in the evening, after dinners and drinks on Friday and Saturday nights. If you stay, and aren’t sure what you want to do, eat, drink, etc., just ask the concierge team. Staff: Exceptional. Every single employee (front desk, housekeeping, room service, valet, etc.) we encountered at the hotel was the epitome of a welcoming, friendly professional. I can’t say enough about that! I highly recommend the hotel tour, which they do twice a day. The bar gets crowded on weekend evenings, but they have little hideaways in the bar reserved for guests to get out of the throngs while remaining in the bar, which is a nice touch. We live in town and go to the Pearl fairly often, but this was our first stay at the hotel; it was a wonderful, fun, memorable weekend. There was nothing that wasn’t absolutely on point and perfect. We’ll be back.
- BSBryan StanleyJan 1, 20265.0Interesting hotel located in what used to be the Pearl brewery. The hotel kept the brewery motif and the vats have been converted into accessible dining / booths for sharing intimate cocktails. Elegant. And adjoining the hotel is a pedestrian park next to the river with plenty of additional cafes, restaurants and little stores. Everything is well manicured and presented. Service is somewhat challenging as there are so many people, but the atmosphere makes up for the service. The library var was probably the most enjoyable part of the hotel - so highly recommend that or the roof top.
- TMTodd MickleDec 27, 20255.0Yes, this hotel is significantly more expensive than other hotels in the area. It’s worth it. Why? Exceptional accommodations, outstanding attention to detail, fantastic amenities and five star service. Additionally you are surrounded by a diverse retail environment that allows for shopping and dining at high end shops and award winning restaurants only steps from the hotel. We visited for three days, never got in our car and never found our self in the same location twice.
- HVHans VogenorDec 20, 20255.0From the time we got there and even beforehand the hotel made us feel welcomed. The team contacted me beforehand to make sure all accommodations were there before we showed up. The concierge service was great and helpful the entire time. The bar staff and waiters were amazing and friendly the whole time. The location next to the Riverwalk is nice but a little far if you want to get to the main parts of it. (Downtown area/Alamo) The Pearl is a nice place to shop and walk around, and dine.
Frequently Asked Questions About Hotel Emma
What Time is Check-In / Check-Out?
Check In
Check-in time is 3pm
Check Out
Check-out time is 12pm
Is There Parking At Hotel Emma?
Overnight Valet
$45.00 plus tax, to be added nightly for overnight guests.
Day Valet
$25.00 for visitors who are not staying overnight.
– Complimentary valet for patrons of Supper with validation. (Does not apply for patrons of Sternewirth.)
*Please note, valet service is not available for vehicles over 6’8”
Paid Premium Self Parking
Parking lots located at Pearl. Fees apply.
Do You Have WIFI?
Wifi is complimentary to all guests. The network is Emma Guest and does not require a password.
Is Professional Photography Allowed At Hotel Emma?
Professional photography/videography is only allowed for contracted weddings taking place at the hotel. Media visits must be arranged in advance and official press credentials are required. Hotel Emma reserves the right to ask any photographer/videographer to cease documentation at any time, should their work compromise the enjoyment of our guest experience.
Overnight hotel guests are welcome to take personal photographs or videos while enjoying their stay, so long as the images and videos are for personal, non-commercial purposes. All photographs and video must be taken with a hand-held camera (non-professional equipment).
Do You Offer Dry Cleaning & Laundry?
Monday–Saturday:
Items we pick up by 8:30am will be delivered to you by 7pm.
Express Service (Mon-Fri only):
75% Surcharge. Items we pick up by 6am will be delivered by 11am.
What Is Hotel Emma's Pet Policy?
Service animals are welcome. We follow the ADA’s definition of Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual or other mental disabilities.
Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.
A Pet Registration Form must be completed for all pets staying at Hotel Emma. A non-refundable cleaning fee of $250 plus tax applies to ensure that no pet allergens are left in the guestroom for any future guests.
What Is Hotel Emma's Smoking Policy?
Hotel Emma is smoke-free. Smoking is allowed in designated areas on the Pearl campus. If evidence of smoking is detected in a guest’s room, we will charge an additional fee of $500 (plus taxes) to the guest to cover cleaning.
Do You Offer Gift Cards?
Hotel Emma Gift Cards are available for purchase at our giftshop, Curio, and also online via the “Shop” link. Gift Cards are good towards any purchase at Hotel Emma but not valid at other Pearl locations. Hotel Emma Gift Cards do not expire or decrease in value.
Is Hotel Emma Cashless?
We are a cashless property. Should you require cash/change, please visit the Front Desk for assistance. For your convenience, there is also an ATM located on the lobby level.
What Is Hotel Emma's Damages Policy?
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
What Is Hotel Emma's Firearms Policy?
The safety and security of our guests and associates is of utmost importance to Hotel Emma at Pearl. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises.
Hotel Emma recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.
Hotel premises are private property. Guests or visitors of Hotel Emma who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:
unloaded
secured in a locked, hard-sided firearm container provided by the guest;
and securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel.
Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.
Questions concerning this policy or its implementation may be addressed to Hotel Emma’s Lost Prevention/ Security department.
What are the check-in and check-out times at Hotel Emma?
Check-in time is 3:00 PM, and check-out time is 12:00 PM.
Does Hotel Emma offer pet accommodations?
Yes, pets including cats and dogs are welcome at Hotel Emma. Service animals are accepted per ADA regulations, with a pet registration and cleaning fee applicable.
Is breakfast available at Hotel Emma?
Yes, breakfast is available daily with kitchen hours open 24/7, and vegan and vegetarian meal options are offered.
What accessibility features does Hotel Emma provide?
The hotel offers accessible parking, accessible elevators, and an accessible pool, ensuring mobility accessibility for guests.
Does Hotel Emma provide airport transfer and car service?
Yes, airport transfer and private car service are available to guests.
Are there fitness and wellness facilities at Hotel Emma?
Yes, Hotel Emma has a fitness center with equipment such as elliptical machines, treadmills, and free weights. Massage services are also offered.
Is parking available at Hotel Emma?
Yes, both valet parking and self-parking are available for guests.
What nearby dining options are available around Hotel Emma?
Nearby restaurants include Supper, Brasserie Mon Chou Chou, Savor, Boiler House at the Pearl, and Southerleigh Fine Food and Brewery, offering American, French, and Latin American cuisine for guests to enjoy before or after their stay.
What nearby entertainment and cultural attractions can guests visit near Hotel Emma?
Guests can explore The Park at Pearl and Pearl Brewery On The Riverwalk North, both offering arts and entertainment experiences just steps from the hotel.
How can nearby parking services assist guests at Hotel Emma?
Ace Parking is located near Hotel Emma, providing additional parking service options for guests who prefer alternatives to the hotel's valet or self-parking.