Business Details
About
HotelExtended Stay Hotel
Home2 Suites by Hilton San Antonio North Stone Oak is your home away from home, offering easy access to all parts of the city. We are convenient to downtown, local attractions, shopping, dining as well as interstates, military bases and the airport. Make sure to stop by the Front Desk for some useful tips on things to do in the local area, including Six Flags Fiesta Texas and the Alamo tours.
Our all-suite San Antonio hotel offers spacious accommodations with customizable space and separate living areas. The Working Wall - that's the full kitchen, work area and storage - has movable furniture. Relax on the sofa bed, watch the 47-inch HDTV and keep in touch with free WiFi. Accessible suites are also available with extra space and either a roll-in shower or an accessible tub. Don’t forget to pack the bowl and leash – Home2 is your pet’s home, too.
Begin your day with a free Inspired Table™ buffet served daily with artisan-style sandwiches plus cereals, yogurts, pastries and buckwheat waffles. Snacks and travel essentials are available from Home2 MKT store. Socialize in the patio area with outside grills and a fire pit. Take a dip in the outdoor pool or exercise in the combined Spin2Cycle facility, where you can run a load of washing while working out at the same time. If you need to work, use our business center with secretarial services.
Location
Home2 Suites by Hilton San Antonio North Stone Oak
1807 North Loop 1604 East, San Antonio, TX
78232, United States
Hours
Reviews
4.3
639 reviews
5 stars
443
4 stars
84
3 stars
31
2 stars
29
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received high praise for being friendly, helpful, and accommodating, with specific mentions of individuals like Keya and Gloria.
Room Quality
Rooms are generally described as spacious, clean, and comfortable, though some guests noted maintenance issues such as broken AC units and leaks.
Location
The hotel is conveniently located near shopping and restaurants, making it a favorable choice for guests.
Breakfast Quality
Breakfast options were criticized for being limited and not very appealing, with some guests expressing disappointment in the variety and quality.
Maintenance Issues
Several guests reported ongoing maintenance problems, including issues with plumbing, air conditioning, and elevator availability.
- MMMarijose3 days ago4.0I have mixed feelings about my stay. The place looks nice and has good ratings. (As a note, it is dog-friendly, which is convenient.) However, during check-in they told me check-out was at 11 a.m., even though I had paid for a late check-out. I had to mention it for them to double-check, and only then did they confirm my 2 p.m. check-out. The room itself is spacious and well equipped: it has a fridge, microwave, sink, desk, and a sofabed. The pillows are comfortable, but the bed isn’t the most comfortable. I also found an insect in the bathroom, and the shower water pressure wasn’t consistent — sometimes strong, sometimes weaker. Breakfast is very basic: bagels, cereal, pre-made egg patties, waffles, and some fruit. It’s fine, but nothing special. Another small detail: the two complimentary water bottles aren’t left in the room—you have to go downstairs and request them. I only found out because my dad mentioned it; the hotel didn’t tell me. Overall, it’s not a bad stay, but there are several service, cleanliness, and communication details that could be improved.
- VVValerie3 days ago1.0Terrible. Do not stay here. We stayed for a soccer tournament and we wish we chose elsewhere. We did not sleep AT ALL. When we checked in it gave me an “our pick” suggestion so that’s the room I chose. They KNEW they had a rowdy terrible group next door and still suggested that as their pick. This group of ladies was up ALL night. Talking, yelling, partying. Mind you, when we arrived with our kids they gave us a code of conduct with HIGHLIGHTED quiet hours (I assume because they think our kids would be rowdy. WRONG. These boys had to be up at 6am today they were in bed by 9am) the room phone did not work to contact front desk. I called SEVERAL times from my cell and no one answered. I started a chat online in the app and no one answered. I even texted the Hilton honors number and NO ONE replied til 4:40am!!! When I initially first contacted them at 1am!!! Those ladies did not be quiet until 5am!! And we had to be up at 6am. Came to talk to front desk right now and she said all she can offer me is points. I’m already getting points!! I’m a Hilton Honors member!! Ridiculous.
- KKKaylabear3194 days ago1.0Tried to reach the reservation line for 25min. They dont pick up the phone. I just needed to ask a question before booking.
- LSLauren SNov 17, 20251.0Rooms were dated but clean, however we weren’t given hand soap in the bathroom or paper towels in the kitchen. Also, our refrigerator breaker kept turning off by itself while we were gone, meaning our fridge was never cold and we could not keep food in there. We ended up having to throw away leftovers because they were warm in the morning. We informed the front desk of this twice (two different people on two different days), and whoever was working the front desk said they would relay the message to management. We never heard from management, so we ended up calling the hotel a few days after checkout. We were hoping to get some sort of credit for this, because our fridge was unusable the entire trip and we shouldn’t have to babysit the breaker and turn it on everytime it switches off. They could not offer us anything because my boyfriend was not a Hilton honors member, the only credit they were willing to give us were points to use on future stays. I am disappointed that they did not offer anything upon our checkout as we had informed them twice prior to checkout of our issue. Other than that, this hotel is in a nice area, just poor customer service
- ABAmy BaackNov 7, 20255.0Great stay! We loved staying here on a recent trip to visit family. Huge gym, nice pool, quiet and clean room, good breakfast. Yvonne at front desk was great to talk with and very helpful. Will definitely stay again!
Frequently Asked Questions About Home2 Suites by Hilton San Antonio North Stone Oak
What type of accommodations does Home2 Suites by Hilton San Antonio North Stone Oak offer?
The hotel offers all-suite accommodations with spacious rooms featuring customizable spaces, separate living areas, and a fully equipped kitchen area called the Working Wall.
Are pets allowed at Home2 Suites by Hilton San Antonio North Stone Oak?
Yes, pets including cats and dogs are welcome at the hotel.
Is breakfast included in the stay at Home2 Suites by Hilton San Antonio North Stone Oak?
Yes, the hotel offers a free buffet breakfast called Inspired Table™ daily.
What fitness facilities are available at the hotel?
The hotel features a free fitness center equipped with elliptical machines, free weights, a treadmill, and a weight machine. There is also a combined Spin2Cycle facility that allows you to do laundry while working out.
Is parking available at Home2 Suites by Hilton San Antonio North Stone Oak?
Yes, self-parking is available for free at the hotel.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible parking, elevators, mobility accessible rooms including suites with roll-in showers or accessible tubs.
Can I use digital keys to access my room at this hotel?
Yes, digital guest room keys are available at Home2 Suites by Hilton San Antonio North Stone Oak.
What are the check-in and check-out times?
Check-in time is from 3:00 PM and check-out is at 11:00 AM.
What nearby dining options are there close to Home2 Suites by Hilton San Antonio North Stone Oak?
Nearby you can find several restaurants such as Tomatillos Restaurant and Bar for Mexican and Tex-Mex cuisine, Wayback Burgers for American fare, Boston's Restaurant & Sports Bar for pizza, and Starbucks for coffee and snacks.
Are there entertainment options near the hotel for guests to enjoy?
Yes, guests can visit Santikos Theatres nearby for cinema and theater experiences, perfect for a movie outing during your stay.
What local services or shops are nearby the hotel that guests might find useful?
Nearby services include Aspen Dental for dental care, The Vitamin Shoppe for health supplements, and AT&T Store for mobile phone needs. There is also a convenience store at the hotel for travel essentials.