Business Details
About
HotelHilton Garden Inn
Daily Mandatory Charge includes: San Antonio Tourism Public Improvement District Fee and Texas Recovery Fee.
Located nine miles from San Antonio International Airport, Hilton Garden Inn San Antonio Downtown is situated near corporate offices such as USAA, HVHC, Frost Bank and HEB. Host a small meeting or conference at our hotel and celebrate your success with cocktails at the Garden Grille & Bar, which overlooks Houston Street.
Our downtown hotel is a great home base for taking in local attractions including the historic Alamo Mission and the famous River Walk. After your day out, relax on the sun deck near the rooftop pool or work out on the latest cardio and strength machines in the 24-hour fitness center. We also provide a 24-hour business center for your convenience.
Let the friendly team at the Hilton Garden Inn San Antonio Downtown hotel show you what hospitality means in Texas.
Location
Hilton Garden Inn San Antonio Downtown Riverwalk
408 East Houston Street, San Antonio, TX
78205, United States
Hours
Reviews
4.0
1,300 reviews
5 stars
704
4 stars
277
3 stars
115
2 stars
78
1 star
126
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and helpful staff, particularly valet attendants like Q and Armando, who provided exceptional service.
Location
The hotel is well-located near the Riverwalk and the Alamo, making it convenient for guests to explore the area.
Cleanliness Issues
Several reviews mentioned cleanliness problems in rooms and common areas, with some guests reporting dirty bathrooms and unclean sheets.
Parking Concerns
Valet parking was frequently mentioned as expensive and inconvenient, with some guests expressing dissatisfaction with the service and security of their vehicles.
Mixed Experiences
While many guests had positive experiences, there were notable complaints about customer service, particularly at the front desk, and issues with room amenities.
- RBRoopal Bhat4 days ago1.0Dissapointing experience : Safety and Service Issues I rarely leave hotel reviews, but this stay warrants one. Over a five-night stay, there were repeated service failures — housekeeping and maintenance requests were ignored despite multiple follow-ups. The most unacceptable incident occurred on the final day, when someone attempted to enter my room after just one knock, claiming they "thought I had checked out", even though my checkout was the next morning. This was extremely disturbing and raised serious safety and privacy concerns. The room itself was very cramped, basic amenities were missing, and the iron damaged my clothing due to residue. Additionally, the property is listed as eco-certified on Google, yet the room contained plastic and disposable cups and plastic spoons. This experience was far below standards, and complaints raised directly through emails were never resolved. I would not recommend this property.
- BRBrave RootDec 24, 20255.0Great hotel located right in the heart of San Antonio. Everyone was incredibly friendly and helpful! Destiny made our day with her adorable Christmas outfit and cheerful personality. She was super sweet and patient as she assisted us throughout our stay. Additionally Jorge "JP" was super kind and gave us great food recommendations for our stay. We bumped into him many times and he always greeted us with a smile and friendly conversation.
- JVJenny VDec 24, 20255.0We travel to San Antonio regularly and stay at different hotels. We have not been able to call any our home away from home until now. The rooms here were good, and everything was good but our stay at Hilton Garden Inn Riverwalk was made spectacular because of Q, the valet attendant. He made our family feel safe and welcomed every time we'd come and go (whether or not we were requesting valet service). We didn't interact with front desk much since the ground level, which leads directly to parking, allowed us to go directly to our room (front desk/lobby is on the 2nd floor), so having a warm and welcome from valet when we returned was everything! It elevated our experience and would be the primary reason for our return to this location in the future. First impressions last! Q's service was impeccable; 5-Diamond level with meticulous attention to detail, and kindness that exceeded our expectations. He seems genuinely happy to help and to be a blessing to others. We appreciated the opportunity to meet him. He deserves the highest level of honor, and show of appreciation by Hilton and the managing staff at this location. Thank you to Q for helping to make our trip special.
- MCMikayla CantuDec 23, 20255.0This would be our fifth time staying at this hotel and it’s always very clean and well kept up with. This time we did have a couple hiccups, but they were immediately fixed by the front receptionist Tahsin who responded to them in a timely manner. Our A/C wasn’t working the first night of our stay and he made accommodations to put us into a new room. The highlight of our stay was when we were supposed to have our rooms cleaned however the house keeper who told us she would be back at 12 never came back. We had a wonderful lady by the name of ALOMA come by and ask if we needed towels, but went above and beyond to clean our room. When we returned our room was spotless and she was just there to deliver towels but took the extra mile and took care of us. I highly recommend this hotel because the hospitality it’s phenomenal!!
- JIJenn IzzyDec 22, 20254.0Pros - Great hotel close proximity to the Riverwalk, overlooking the Alamo (on one side). Our king bed room was quite large with a large bathroom. Check in was nice and we were greeted as Hilton Members. Bar was decent. 11th floor rooftop view was awesome. Sunday night price was great. Cons - There is only valet parking. ($47+) Per the website we thought there was a self parking option. Misunderstanding. There was a cleaning issue in the bathroom. Because of the downtown location, it can be noisy for some. Overall, despite issues, we would be happy to stay at this location again.
Frequently Asked Questions About Hilton Garden Inn San Antonio Downtown Riverwalk
What are the check-in and check-out times at Hilton Garden Inn San Antonio Downtown Riverwalk?
Check-in time is 3:00 PM and check-out time is 12:00 PM at the Hilton Garden Inn San Antonio Downtown Riverwalk.
Is parking available at the Hilton Garden Inn San Antonio Downtown Riverwalk?
Yes, parking and valet parking services are available at the hotel.
Does Hilton Garden Inn San Antonio Downtown Riverwalk allow pets?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the Hilton Garden Inn San Antonio Downtown Riverwalk?
The hotel features one restaurant and a bar called Garden Grille & Bar overlooking Houston Street, plus room service is available.
What accessibility features does the Hilton Garden Inn San Antonio Downtown Riverwalk offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible to accommodate guests with disabilities.
Are there any fitness or recreational facilities at the hotel?
Yes, the Hilton Garden Inn San Antonio Downtown offers a free 24-hour fitness center and a rooftop outdoor pool with a sun deck for relaxation.
Is free Wi-Fi available at the Hilton Garden Inn San Antonio Downtown Riverwalk?
Yes, complimentary Wi-Fi is available in public areas and there is a public internet terminal for guest use.
Are there any nearby attractions that guests can visit around the Hilton Garden Inn San Antonio Downtown Riverwalk?
Guests can easily visit local attractions such as the historic Alamo Mission and the famous San Antonio River Walk, both close to the hotel.
What nearby entertainment venues are available near the hotel?
Nearby venues include The Dreaux Skybox and Below at The Maverick, which offer concert and music experiences, ideal for guests looking for live entertainment.
Are there any popular nearby dining and drinking spots guests should check out?
Guests can enjoy nearby favorites such as Devil’s River Distillery, Maddy McMurphy's Irish Sports Bar, The Rose of San Antonio cocktail bar, Voodoo Doughnut, and Sneak Maverick Cafe for a variety of food and drinks.