Business Details
About
Hotel
Daily Mandatory Charge includes: San Antonio Tourism Public Improvement District Fee and Texas Recovery Fee.
Located in The Rim shopping and entertainment center, Hilton Garden Inn San Antonio at The Rim offers easy access to a wealth of shopping, dining and entertainment options, and is minutes from all that downtown San Antonio has to offer.
Make yourself at home in a comfortable guest room equipped with a range of modern amenities and complimentary WiFi. Get to work at the desk with ergonomic chair or relax and watch the 48-inch HDTV. Stock up on drinks, snacks and microwavable meals from our 24-hour Pavilion Pantry and make use of the in-room microwave and refrigerator.
Spread across four meeting rooms, our 3154 sq. ft. of flexible event space is the ideal venue for meetings, social events and weddings. Let our friendly staff help plan the details, ensuring your event is a success.
Re-energize with a workout in the fitness center and take a refreshing dip in the heated saltwater pool and whirlpool. Enjoy local cuisine in our onsite restaurant which also serves a cooked-to-order breakfast each morning and offers evening room service. The bar is the perfect place to socialize and unwind at the end of a busy day exploring San Antonio.
Location
Hilton Garden Inn San Antonio At The Rim
5730 Rim Pass, San Antonio, TX
78257, United States
Hours
Reviews
3.8
1,005 reviews
5 stars
494
4 stars
189
3 stars
94
2 stars
72
1 star
156
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with mold, dirty rooms, and unkempt bathrooms, indicating a significant need for maintenance and cleaning.
Parking Fees
Guests expressed frustration over the additional $10 parking fee, feeling it was unreasonable and not clearly communicated during booking.
Service Quality
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and unprofessional behavior.
Outdated Facilities
Many reviews noted that the hotel is in need of renovations, with outdated rooms and amenities that do not meet expectations for a Hilton property.
Breakfast Complaints
Guests were disappointed with the lack of complimentary breakfast and the high cost of the breakfast options provided.
- CMCharlie MatthewsNov 5, 20251.0I don’t care how good the room was, moving forward I’m rating every hotel 1 star if they charge me extra to park. Or if I have to pay a separate vendor to park. That is getting ridiculous! Factor it into the room cost and cover it for me. I’d rather do that than know I’m getting robbed just to park at the hotel I’m staying at.
- AJAlfredo Garcia JrOct 31, 20255.0Our first time at this hotel location. The hotel is very nice and spacious. The rooms are excellent , as is the service. There is a parking fee of $10 in addition to the room rate. There is a major shopping center very close by.
- TGTravel girlOct 22, 20251.0This hotel is covered in mold. Do not stay here, only one elevator works, the rooms are disgusting, food quality is bad (not cooked all the way or molded). The GM is never available, anytime we asked to speak with her they said she wasn’t in for the day. MAIN ISSUE IS THE MOLD, HUGE HEALTH RISK PLACE IS COMPLETELY COVERED IN IT.
- LWLike A Fine WineOct 20, 20252.0Old run down hotel & Customer service is just as awful! The lady at counter Celesten? was horribly rude and short for no reason. The customer in front of me was also confused at her demeanor? The Rooms are old, dirty, and outdated, they charge for parking and never mentioned it when I called before and asked about hotel. Never would there again. Even for free.
- WOWendy OrozcoOct 12, 20253.0The water was cut twice in our stay because of a leak, firefighters were called because elevators were out of service. Staff was super helpful the first two nights the third , I guess they were overwhelmed with all that was going on. We have stayed here before but I think this is last time we stay at this hotel.
Frequently Asked Questions About Hilton Garden Inn San Antonio At The Rim
What are the check-in and check-out times at Hilton Garden Inn San Antonio At The Rim?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, complimentary WiFi is available in public areas and there are public internet terminals.
Is Hilton Garden Inn San Antonio At The Rim pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Are there any fitness or wellness facilities available at the hotel?
Yes, the hotel features a free fitness center, a heated saltwater outdoor pool, and a whirlpool.
What dining options does Hilton Garden Inn San Antonio At The Rim offer?
The hotel has three restaurants including an onsite restaurant serving cooked-to-order breakfast and evening room service, as well as a bar for socializing and unwinding.
Does the hotel provide accessible amenities for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall.
What payment methods are accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby churches guests might want to visit?
Yes, nearby churches include New Creation Church, New Creation Church San Antonio, and Oasis of Light Church, which can be convenient for visitors seeking local religious services.
What nearby hotels are close to the Hilton Garden Inn San Antonio At The Rim?
Nearby hotels include Residence Inn, Courtyard San Antonio Six Flags® at The RIM, Tru by Hilton San Antonio at the Rim, Home2 Suites San Antonio at the Rim, and Courtyard By Marriott - San Antonio Six Flags at the RIM, which may be useful for guests comparing accommodation options or hosting larger group stays.
What entertainment and dining options are near Hilton Garden Inn San Antonio At The Rim?
Nearby options include The Bistro - Eat•Drink•Connect, 54th Street Grill & Bar, Via 313 pizza restaurant, Bob's Steak & Chop House, Fatburger, Freddy's Frozen Custard & Steakburgers, and Rooftop Cinema Club for movies and events, providing ample choices for dining and leisure around the hotel.