Business Details
About
HotelHilton
Daily Mandatory Charge includes: San Antonio Tourism Public Improvement District Fee and Texas Recovery Fee.
Located in The Rim shopping and entertainment center, Hilton Garden Inn San Antonio at The Rim offers easy access to a wealth of shopping, dining and entertainment options, and is minutes from all that downtown San Antonio has to offer.
Make yourself at home in a comfortable guest room equipped with a range of modern amenities and complimentary WiFi. Get to work at the desk with ergonomic chair or relax and watch the 48-inch HDTV. Stock up on drinks, snacks and microwavable meals from our 24-hour Pavilion Pantry and make use of the in-room microwave and refrigerator.
Spread across four meeting rooms, our 3154 sq. ft. of flexible event space is the ideal venue for meetings, social events and weddings. Let our friendly staff help plan the details, ensuring your event is a success.
Re-energize with a workout in the fitness center and take a refreshing dip in the heated saltwater pool and whirlpool. Enjoy local cuisine in our onsite restaurant which also serves a cooked-to-order breakfast each morning and offers evening room service. The bar is the perfect place to socialize and unwind at the end of a busy day exploring San Antonio.
Location
Hilton Garden Inn San Antonio At The Rim
5730 Rim Pass, San Antonio, TX
78257, United States
Hours
Reviews
3.8
1,016 reviews
5 stars
497
4 stars
193
3 stars
94
2 stars
73
1 star
159
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous guests reported problems with cleanliness, including mold in bathrooms, dirty rooms, and unkempt facilities.
Service Quality
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and unprofessional behavior.
Parking and Fees
Many customers expressed dissatisfaction with the $10 parking fee and the additional charges for breakfast, feeling these were not adequately disclosed.
Facility Condition
Reviews indicated that the hotel is outdated and in need of renovations, with complaints about broken amenities and general maintenance issues.
Location and Accessibility
The hotel is well-located near shopping and attractions, but safety concerns regarding parking and break-ins were noted.
- MYMike YoungJan 6, 20262.0This hotel was a complete disappointment. When we first got to our room, the entire hallway outside of the rooms smelled like cat pee. The toilet in the bathroom was wobbly and not secured to the floor. There was wallpaper falling off the wall in the bathroom, the picture hanging in the bathroom looked like it was dipped in the bathtub and wet, there was a spot of blood on the inside of the bathroom door, the furniture in the room looked like it had been drug down the freeway behind a truck, the hot tub didn't work and had bugs floating in it. I typically choose Hilton hotels because they are "supposed" to be nice however this was closer to a Motel 6 or Super 8 quality. If we go to San Antonio again we will definetly not be staying here.
- RCRENATA Lobo CJan 6, 20265.0Primera vez en este hotel, excelente opción para quedarte en The Rim. Las habitaciones son grandes y limpias.
- MMM3ganJan 2, 20261.0This place looks great from the outside and as well a good up keep in the inside as well . The front desk people are amazing always answered my questions and as well as my concerns . Breakfast staff are polite and amazing seemed to be on point . But this is where I had the most problems non of the housekeepers speak English and it frustrated me so bad how can you have a staff that only speaks Spanish not everyone that comes to a hotel only speak Spanish I did come to visit a foreign country . So one star for that which should be zero! They need mixtures at least to communicate with Americans ! The lady just looked at me because I needed to towels she said sorry don’t speak English ask front desk another housekeeper same thing and they are just on there phones talking not acknowledging there customers . The room bed sheet had a lipstick stain it seemed on it. I don’t think they wash there sheets which is disgusting ! Overall nice place rooms and housekeepers made my stay frustrating. Won’t be returning again and will not recommend this place to stay somewhere else !
- JTJuan Jose Ruiz TDec 27, 20251.0MICE FECES IN THE ROOMS! I always travel Hilton. When I travel with my family to San Antonio and other locations we stay at Embassy Suites, but this time we wanted to check out Garden Inn at the Rim. We rented a suite for 4 nights. We were located at floor #3. To our surprise, when we opened the sofa, the bed was full with dark spots. When we did zoom with our mobile phones, we realized they all were ¡MICE FECES!. I spoke to the personal at the front desk and they did changed us to the only available room at the hotel on the 6th floor. AND AGAIN, THE SOFA IN THE ROOM (AT A DIFFERENT FLOOR) WAS FULL WITH MICE FECES. I went back to the front desk but the personal didn't help us anymore. *We had to resolve our stay for the rest of the trip. * For our luck we did find a suite at Embassy Suites at Landmark. We did all of these maneuvers almost at midnight. Also the hotel was obviously pricier than when we booked our stay back in October. They told me that the manager will call me and send a mail. And up till now (almost 24 hrs later) no signs of them. That is just unacceptable. THIS IS A MATTER OF HYGIENE AND CUSTOMER SERVICE. An awful experience that shook a bit our tranquility during vacations. The kids don't want to travel anymore to Garden Inn, and I share their concern. I leave photos. I also have a video of the second room with all the mice feces but it's too heavy to upload.
- JVjanie VillanuevaDec 14, 20251.0Nice location But 1. its advertise for free parking then they charge $10 not even covered parking 2. No shampoo or conditioner containers were empty!! 3. Picture shown tub was dirty!! 4. Then its $15.00 for buffet breakfast where all they have is scrambled eggs no flavor!! Sausage links and cold potatatoes So where is the buffet ?? You have to eat the no flavor plain eggs for $15??!!! Hell No!!
Frequently Asked Questions About Hilton Garden Inn San Antonio At The Rim
What are the check-in and check-out times at Hilton Garden Inn San Antonio At The Rim?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free WiFi for guests?
Yes, complimentary WiFi is available in public areas and there are public internet terminals.
Is Hilton Garden Inn San Antonio At The Rim pet-friendly?
Yes, pets including cats and dogs are welcome at the hotel.
Are there any fitness or wellness facilities available at the hotel?
Yes, the hotel features a free fitness center, a heated saltwater outdoor pool, and a whirlpool.
What dining options does Hilton Garden Inn San Antonio At The Rim offer?
The hotel has three restaurants including an onsite restaurant serving cooked-to-order breakfast and evening room service, as well as a bar for socializing and unwinding.
Does the hotel provide accessible amenities for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall.
What payment methods are accepted at the hotel?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby churches guests might want to visit?
Yes, nearby churches include New Creation Church, New Creation Church San Antonio, and Oasis of Light Church, which can be convenient for visitors seeking local religious services.
What nearby hotels are close to the Hilton Garden Inn San Antonio At The Rim?
Nearby hotels include Residence Inn, Courtyard San Antonio Six Flags® at The RIM, Tru by Hilton San Antonio at the Rim, Home2 Suites San Antonio at the Rim, and Courtyard By Marriott - San Antonio Six Flags at the RIM, which may be useful for guests comparing accommodation options or hosting larger group stays.
What entertainment and dining options are near Hilton Garden Inn San Antonio At The Rim?
Nearby options include The Bistro - Eat•Drink•Connect, 54th Street Grill & Bar, Via 313 pizza restaurant, Bob's Steak & Chop House, Fatburger, Freddy's Frozen Custard & Steakburgers, and Rooftop Cinema Club for movies and events, providing ample choices for dining and leisure around the hotel.