Business Details
About
HotelHilton
The Hilton Garden Inn San Antonio Airport hotel is located in north San Antonio just five minutes from the San Antonio International Airport with easy access to major Texas freeways. The hotel is just minutes away from the North Star Mall and a short drive to the famous San Antonio Riverwalk, The Alamo, Sea World and Six Flags Fiesta Texas.
The Hilton Garden Inn San Antonio Airport hotel offers Texas size, spacious, amenity filled guest rooms and friendly service in a relaxed atmosphere. As part of the Hilton family, the Hilton Garden Inn San Antonio Airport hotel offers exceptional quality and hospitality backed by ''Our Best Rate Guaranteed.''
Our Hilton Garden Inn San Antonio Airport hotel features 117 guest rooms, each with complimentary wired and wireless high-speed internet access with secure and convenient remote printing to our business center. Texas travelers will find convenient hotel room amenities such as a refrigerator, microwave, coffeemaker with coffee and tea, hair dryer, iron and ironing board and a 25 inch cable TV with On Command video and complimentary HBO. Our Texas business guests will enjoy two, dual-line speakerphones with voicemail and data ports, and a large work desk with convenient desk-level outlets, adjustable lighting and ergonomic chair.
Hotel amenities at our San Antonio Hilton Garden Inn include a USA Today delivered to your room each weekday morning, a coin laundry facility and a complimentary safe deposit box located at our front desk. Texas visitors will have 24-hour access to our business center with fax and copy machines, Dell PC, readable CD-ROM, color laser printer and complimentary high-speed internet access. Meeting and banquet rooms with audio/visual equipment are also available.
After a busy day, Hilton Garden Inn hotel guests can workout in the fitness center, relax in the swimming pool, browse the gift shop or purchase snacks, microwavable meals and sundries in our convenience store.
Location
Hilton Garden Inn San Antonio Airport
12828 San Pedro Avenue, San Antonio, TX
78216, United States
Hours
Reviews
3.8
1,169 reviews
5 stars
564
4 stars
239
3 stars
120
2 stars
81
1 star
165
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including reports of roaches, dirty rooms, and unclean bathrooms.
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, many others reported poor service and unprofessional behavior.
Maintenance Problems
Guests frequently mentioned broken amenities, such as elevators and ice machines, as well as general disrepair of the hotel.
Security Concerns
Multiple reviews noted a significant issue with vehicle break-ins and a lack of effective security measures at the hotel.
Breakfast Quality
Many customers expressed dissatisfaction with the breakfast options, citing high prices and limited availability.
- MSMichael Sevier2 days ago4.0This may be my go to hotel. I love how neat it was and the room was nice especially the Jacuzzi tub. Things to improve on... Concierge should always recognize gold and diamond members without being prompted. And be ready with perks to hand out. Also always inform guest if ice machines or other services are out or unavailable. Inform guest of when breakfast starts and ends Change hydration station regularly at least 3 times per day. Staff is friendly but just needs fine tuning. If the hotel is able to get a lunch and dinner menu going , that will be a big plus. Also bar area. I still loved it and I will return.
- RRRaul3 days ago5.0This hotel has really been one of the nicest we have been when we first walked drinks we’re already there waiting for us great service when we checked in with Anisa she was extremely nice and helpful made sure we felt at home great Gym and pool both extremely and parts was amazing he was helpful and overall caring and made us feel home and like were we family
- NMN M3 days ago1.0Writing this after talking to the manager almost two weeks. Manager is Dhami S/ Shelby. Worst Hilton manager I’ve ever come across. Doesn’t care about guests and making issues right. They tell me they are authorized to handle Hilton complaints and resolve problems but directed me to speak with corporate Hilton. What’s the point in saying I can handle issues but then they don’t? I contacted this hotel PRIOR to booking and asked could my frozen dogs food be stored in their freezer. I was traveling from Florida relocating to California. They eat Farmer Dog so it must be frozen. They agreed to accommodate. When I checked out their food was thawed. I paid the pet fees so they knew the dogs were there. The manager dhami could have offered a comp night through points or something. All they said was it was a courtesy we were trying to help you. Help me? Courtesy? They could have said no, I could have found a different hotel so no it was not a courtesy when I’m paying dog fees. My dogs also got sick after eating it because it I guess spoiled. Again manager did not care. Told me to report to Hilton guest services which I will do also. Hotel is outdated and breakfast also sucks. For the cost, just stay at a better Hilton.
- MBMark Brandy6 days ago5.0A surprisingly cozy find! The colonial-era inspired interior and impressive lobby give this hotel a unique, upscale charm. After a long day of driving on I-10, the in-room jacuzzi was the perfect way to relax. The staff is incredibly welcoming, and the lobby offers complimentary coffee and tea. Pro tip: Don’t skip their unique caramel brownies—they are delicious and refreshing! Highly recommended for a comfortable and friendly stay near the airport.
- JJJohnDec 13, 20252.0Unfortunately, this was the worst Hilton property I have stayed at and did not meet the standards I have consistently experienced with other Hilton hotels. Due to this experience, I will not be including this property on our company’s approved hotel list for San Antonio. I stayed at this hotel for two nights, and encountered several issues during my stay. The hotel has no restaurant or bar open even though there’s signs posted of having one. Both the ice machine and vending machines on all floors of hotel were out of service. Additionally, one of the two elevators in this four-story hotel was also out of service. Breakfast in the morning was made to order by one individual who only prepared scrambled eggs. I was charged $17 for eggs, sausage, and potatoes, which felt excessive given the quality and presentation. Beverage options were limited to apple juice and water, and the apple juice dispenser barely functioned. All utensils provided were plastic, which was disappointing considering the price. During a business stay, convenience is important, and this hotel lacks nearby dining options within walking distance. My room faced the back of the property, overlooking an area with cut trees and little to no visual appeal. Overall, this was the most disappointing hotel experience I have had while traveling. The only positive aspect of the property is its close proximity to the airport. I would not recommend this hotel for business travel or family vacations.
Frequently Asked Questions About Hilton Garden Inn San Antonio Airport
What are the Hilton Garden Inn San Antonio Airport's check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is there free parking available at the Hilton Garden Inn San Antonio Airport?
Yes, free self-parking is available for guests.
Does the hotel provide free WiFi to guests?
Yes, complimentary WiFi is available throughout public areas and in rooms.
Are pets allowed at the Hilton Garden Inn San Antonio Airport?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel offer?
The hotel has accessible parking, an accessible elevator, and is mobility accessible.
Is there an airport shuttle service available at the hotel?
Yes, the hotel offers a free airport shuttle for guests.
What dining options are available at the Hilton Garden Inn San Antonio Airport?
The hotel has one restaurant, a bar, and offers room service. Breakfast is available as well.
Are there fitness and pool facilities at the hotel?
Yes, the hotel features a fitness center available for free and one indoor swimming pool.
Is the Hilton Garden Inn San Antonio Airport conveniently located near major attractions?
Yes, it is minutes away from North Star Mall and a short drive to the San Antonio Riverwalk, The Alamo, SeaWorld, and Six Flags Fiesta Texas.
How can customers use nearby transit and services to reach the hotel?
Guests can use nearby services such as Hertz Rent A Car or the airport shuttle to easily reach the Hilton Garden Inn San Antonio Airport. The hotel’s proximity to major Texas freeways also facilitates convenient driving access.
Are there nearby banks and financial services that guests might find useful?
Yes, guests can access nearby financial services including American Bank, Texstar National Bank, and Bank of America Mortgage located close to the hotel.
What nearby amenities and stores are available for guests at Hilton Garden Inn San Antonio Airport?
Guests can visit nearby convenience stores like Zoom Stop and Chevron for quick shopping or fuel. Additionally, there are automotive services and car dealerships nearby such as Alamo Truck Gear, AutoDeals, and Cars of San Antonio.