Business Details
About
Hotel
Daily Mandatory Charge includes: San Antonio Tourism Improvement Fee.
Welcome to the Hampton Inn San Antonio-Downtown (River Walk) hotel! Our beautiful hotel is located in San Antonio, Texas, just blocks away from the famous San Antonio River Walk/River Center Mall, the historic Alamo, the San Antonio Convention Center and we are only eight miles from the San Antonio International Airport.
The Hampton Inn San Antonio-Downtown hotel features six stories with 169 rooms. Our hotel offers the following complimentary amenities: our daily On the House hot breakfast, wireless Internet access, parking, local calls and HBO/CNN/ESPN/FOX cable channels. A coffee maker, voicemail, hair dryer, iron and ironing board are also available in every guestroom. Our Texas hotel also offers connecting rooms, cribs, rollaway beds, valet services, an on-site laundry facility, outdoor pool, fitness center and patio.
Area attractions include El Mercado (an authentic Mexican Market), Hemisphere Park, an IMAX Theatre, an 18th Century Spanish Colonial Mission, and an array of unique shops and historical sites. A variety of great restaurants, including Paesano's, Texas Land and Cattle, and the Fig Tree are just a short walk from our Hampton Inn hotel. Of course, don't forget the famous San Antonio River Walk just a few blocks from the hotel, for great shopping, dining and entertainment.
We love having you here in Texas at the Hampton Inn San Antonio-Downtown (River Walk) hotel!
Location
Hampton Inn San Antonio-Downtown (River Walk)
414 Bowie Street, San Antonio, TX
78205, United States
Hours
Reviews
3.8
1,788 reviews
5 stars
791
4 stars
452
3 stars
223
2 stars
120
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests reported rude or unhelpful staff, particularly at the front desk, leading to a negative experience.
Cleanliness Issues
Numerous reviews highlighted dirty rooms, including unclean bathrooms and linens, with some guests finding hair and stains.
Room Conditions
Guests noted that rooms felt dated and in need of maintenance, with issues like broken fixtures and poor air conditioning.
Parking Fees
Several customers expressed frustration over unexpected parking fees, which were not clearly communicated during booking.
Location
The hotel is praised for its convenient location near attractions like the Riverwalk and Alamo.
- SSSubeesh SomanNov 9, 20251.0Attn: Hampton Inn Management It is a very very scary situation for my wife at Hampton Inn today at 4:15am, 11/9. Someone was banging the door continuously and trying to open by force. Inspite, of mentioning the room is occupied, the banging continued and the person was trying to forcibly open. She had to call 911 for help and they provided the front desk contact. The banging stopped when she was in call with 911. The incident lasted for 10~15mins (4:15am to 4:27pm). The front desk person was Robert and he had someone to check out. She called me and I stayed online with her. I really hope the management will investigate further into this and verify the CCTV footage. The manager was not reachable and no further action could be taken at this point. It was a mental trauma and scary. Never had a situation like this in any of the property we used to stay during a business or pleasure trips earlier.
- THTerri HessomNov 8, 20255.0Great experience! Hotel a little dated, but very clean and comfortable. Perfect location for the Riverwalk.
- DRdiana rodriguezNov 8, 20252.0Arrived for scientific conference. Checked bed and sheets had blood and were dirty. Went downstairs to ask for another room was told the rooms were sold out, understandable, so I asked for someone to come change the sheets at least. Was told no one was working at all the whole weekend to clean anything and I could put clean sheets on myself. Next day 15 ants appeared in the room/picture showing ants on ceiling in bathroom. Lastly, when I came back on the last night of my stay a spider was on my pillow-probably came because of the ants. Really expensive stay for a dirty room and inattentive staff. I travel for work and exclusively seek out Hiltons, after this Marriott seems like a better option.
- DFDallin FarrisNov 5, 20255.0Great location and clean rooms
- RYRinz YOct 25, 20251.0I had booked a 5-night stay through a travel agency. However, when I checked in, the front desk told me that due to overbooking, I could stay only for one night. The staff spoke as if it were the travel agency’s fault, which I found extremely dishonest and unacceptable. After a long international flight, I was exhausted, yet I had to find another hotel on my own. I strongly felt that I was treated with disrespect—possibly because I am an Asian guest who doesn’t speak fluent English. I have never experienced such unprofessional and unfair treatment at a hotel before. I am deeply disappointed and would not recommend this place to any international traveler. Update: There was no direct apology or explanation about why this happened. I also felt that their attitude was like, “We apologized, so that’s enough,” which was very disrespectful. It was extremely disappointing and showed a lack of sincerity.
Frequently Asked Questions About Hampton Inn San Antonio-Downtown (River Walk)
What time can I check in and check out at Hampton Inn San Antonio-Downtown (River Walk)?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is breakfast included at the Hampton Inn San Antonio-Downtown (River Walk)?
Yes, a complimentary hot breakfast buffet is available for all guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is provided in public areas, with public internet terminals available as well.
What parking options are available for guests?
The hotel offers self-parking and accessible parking options.
Are there fitness facilities at the hotel?
Yes, the hotel provides a fitness center free of charge, equipped with elliptical machines and treadmills.
Does the hotel offer facilities for guests with mobility impairments?
Yes, the hotel is mobility accessible and features an accessible elevator and accessible parking.
How can I book a room at the Hampton Inn San Antonio-Downtown (River Walk)?
You can book rooms using the Hilton Honors app or through their official website.
What nearby attractions can I visit around the hotel?
Guests can explore the famous San Antonio Riverwalk, historic Alamo, San Antonio Convention Center, and El Mercado Mexican Market, all within walking distance.
Are there local transportation options near the hotel?
Yes, the hotel provides a local shuttle service and is near the San Antonio Riverwalk transit area, making it easy to explore downtown.