Embassy Suites by Hilton San Antonio Landmark

Reviews

• DB

  Dean Benedict

  Dec 31, 2025
  2.0
  Room had mold in shower. Mold was under the tile were connected to base pan. Toilets are very low to ground like a child’s toilet Bed had no support, like a 1970 waterbed with half the water. Probably the worst mattress for such a new and nice looking Hilton. Our digital key didn’t work for the first time in 3 weeks of traveling! Shower had mold growing under the tile. Seems like the tile was added over an original wall surface and was hanging over the shower pan incorrectly allowing a ledge for mold to grow which my wife is highly allergic! Also, the mattress was ridiculous! Like trying to sleep in quicksand. We’ve staying in hundreds of Hilton hotels and never had a mattress and box springs so completely broken down. Custom made omelettes were amazing breakfast was the only reason we didn’t give this stay a one star ⭐️ review!
• TB

  Tinashe Bukhwele

  Dec 27, 2025
  2.0
  I have been a loyal and frequent guest of this property for many years, and until this incident, my experiences at Embassy Suites Landmark have consistently reflected professionalism, hospitality, and respect. This hotel has long been a place where staff treat guests with warmth and familiarity, often making it feel like a second home. Unfortunately, my experience on this occasion was profoundly disappointing and entirely inconsistent with the standards I associate with the Hilton brand. During my visit yesterday, I had an unacceptable interaction with the bartender, Orlando. While I was present and waiting to be served, he chose to serve a Caucasian guest who arrived after me. When I respectfully inquired about this decision, Orlando provided no professional explanation, stating only that he “had to serve him first.” His response lacked justification, courtesy, or transparency. When I pointed out the clear disparity and perceived preferential treatment, Orlando became defensive, refused to serve me altogether, and escalated the situation by calling a manager. As a long-standing and frequent guest, I welcomed managerial involvement, confident that the matter would be handled appropriately. Marcus always friendly and caring, a staff member whom I have known for years and who serves as the Director of the Front Desk, responded promptly and professionally. Both the other guest and Marcus offered apologies for the situation. Notably, Orlando did not. More concerning, when Marcus directed Orlando to complete my drink, Orlando displayed overt insubordination toward him, disregarding his authority entirely. He initially refused, insisting on talking to Marcus on the side and calling another manager. It was after Marcus insisted that Orlando then made the drink. It is notable that both Marcus and I are African American and were met with comparable levels of disregard and disrespect by Orlando, even though Marcus holds a senior management position. When considered alongside Orlando’s decision to serve a Caucasian guest first, this sequence of events raises serious questions about whether unconscious or conscious bias influenced his actions. Witnessing a staff member openly disregard a director’s instruction, particularly in front of guests, is alarming and unacceptable in any professional environment, let alone within a brand known for its service excellence. Orlando’s behavior demonstrated a troubling lack of accountability, customer respect, and regard for leadership. Such conduct falls far below Hilton’s service standards and raises serious concerns about his suitability to represent this organization. An attitude that conveys indifference toward both guests and supervisors is incompatible with a high-performing hospitality team. That said, I want to be clear that this incident does not define my overall relationship with this hotel. Staff members such as Derrick, Josh, Norma, Marcus, Esmi, and the exceptional housekeeper Jossie exemplify the professionalism, consistency, and care that have kept me returning year after year. They are the core team that truly holds this property together and continues to make it feel like home. It is because of them, despite this deeply disappointing encounter, that I will continue to patronize this hotel. However, this matter warrants serious review and corrective action, as it reflects behavior that should never be tolerated within a brand of this caliber.
• JW

  Jacob Wooten

  Dec 26, 2025
  5.0
  We stayed at the Embassy Suites Landmark in San Antonio over the Christmas holiday, and I can’t say enough good things about the experience — especially thanks to Josh and Clowie From the moment we arrived, they were incredibly helpful, kind, and accommodating. Holiday travel can be stressful, but they went out of their way to make everything smooth and comfortable for us. Whether it was helping with requests, answering questions, or just being genuinely pleasant and welcoming, they made us feel truly taken care of. It’s rare to find people who represent a company so well, and Josh and Clowie are absolutely two of the best members of the Hilton team. Their professionalism combined with their warmth made our stay even more enjoyable. We would highly recommend staying at the Hilton Landmark, and if you get the chance to interact with Josh and Clowie, you’re in great hands.
• KN

  Kim Newman

  Dec 25, 2025
  5.0
  My husband Kim and I are delighted to share that we enjoy staying at the Embassy Suites Landmark in San Antonio while visiting my 94 year old Mom. We always look forward to the clean rooms, comfortable beds, and amazing staff! Must also say we've been spoiled by the kindest Chefs (Jerry and Fernanda) who prepare the most delicious breakfast omelets we've ever had! Everything in the complimentary breakfast is top notch! Favorable mention has to go to Patti who is heaven sent and one of the kindest women we've ever met. She's very professional, takes care of all the details, and makes us feel like family! Just love her! Finally, we thank Josh who leads a well-trained and caring staff making sure things run smoothly. There are many hotels in this area but here are a few other reasons we stay here: It's eco-friendly No carpet in room Great hospitality Gated parking w/ security Quiet Clean Kim and Esther Newman Austin
• KB

  Kelly Burke

  Dec 16, 2025
  2.0
  I was actually disappointed for the amount of money paid for the stay ($650 for 2 nights). The room wasn’t as clean as it should be (found hair on the bathroom floor, shower curtain had some product or something on it, the closet doors had something splattered on it). I was disappointed in the “happy hour” /welcome reception - there were weddings/Christmas parties on Friday and the hotel lobby was packed with people from those events - cannot say for sure but highly doubt they all were staying at the hotel so it was a crazy zoo in there, likely from the wedding guests taking advantage of free drinks. Parking for $10/night but barely able to find a spot since it was all taken up by guests of the wedding/party. Clearly there’s issues with getting the TV to work since there’s troubleshooting instructions in every room - turn off/on, switch input to HDMI - if there’s known, consistent issues, why not fix the issue permanently?? Also, hot water in the shower took (no joke) 10 mins to actually get hot. Had to forego a shower on Sunday morning as I didn’t have time to wait for it to get hot enough. Lastly, the Cigar International bar directly in front of the hotel had music so loud on the weekend nights until 1-2am - so loud it was thumping in our room even with the air conditioner AND TV on - hotel staff confirmed this is an ongoing issue and there’s nothing the can do. False fire alarm at 10:30pm was a fun surprise also when having to be up early the next morning. Breakfast supposed to go until 10:30am but at 10, there were cold/old pancakes, no bacon, cold potatoes, and barely any sausage. Would absolutely not stay here again.

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