Business Details
About
Hotel
Daily Mandatory Charge includes: San Antonio Tourism Public Improvement District (TPID) fee.
We’re located off I-410 less than a mile from North Star Mall and Park North shopping centers. The San Antonio International Airport is about two miles away. We’re within a 15-minute drive from the downtown Riverwalk, Alamo Dome, Alamo Convention Center, University of San Antonio at Texas, and Six Flags Fiesta Texas.
Location
DoubleTree by Hilton San Antonio Airport
611 NW Loop 410, San Antonio, TX
78216, United States
Hours
Reviews
3.8
2,566 reviews
5 stars
1,135
4 stars
630
3 stars
328
2 stars
174
1 star
299
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many guests praised the friendly and accommodating staff, several reviews highlighted issues with rude or unhelpful front desk personnel.
Room Condition
Numerous reviews indicated that the rooms are outdated and in need of renovation, with complaints about cleanliness and maintenance issues.
Airport Shuttle
The shuttle service received mixed feedback, with some guests experiencing long wait times and poor communication from staff.
Parking Issues
Several customers reported security concerns regarding vehicle break-ins and damage while using the hotel’s parking facilities.
Dining Experience
The on-site restaurant received positive remarks for its food quality, but there were complaints about the lack of complimentary breakfast options.
- SSShelly Southam2 days ago3.0The booking online and at front desk was effortless. Nick the hotel shuttle bus driver from the airport was friendly and shared places to eat based on other guests experience. The warm walnut chocolate chip cookie was delicious with complimentary water to start our stay! The beds in the room were perfect comfort! The room itself was a bit outdated. Lamps and tan linen look wallpaper. Separate lights to read on the bedhead would be ideal as to not use a lamp to light up the whole room. The large tv, closet space, large desk and granite counter top was very nice. The bathroom area was small. Other than that the room was ideal. We didnt find staff in the breakfast area too helpful than offering us a menu when we walked in although our breakfast was paid for with our room. We had to go to front desk for a voucher to enter. No service otherwise. Our used plates and glasses had to be set on another table to give us room on our table. At the time we were the only 2 guests having breakfast. We did get a "have a nice day" on departure by a lady staff member that was sitting talking to another male staff member.
- GRGeorge R.5 days ago4.0Great location. Priced well. Restaurant is good and reasonable. Bar staff is great! Best hotel near airport.
- TKTabitha KimNov 9, 20251.0Shuttle did not make it's 20 minutes rounds; took almost an hour to come. The front desk kept telling me I was in the wrong pickup spot and they were doing what they were supposed to do. I was indeed in the right spot, the shuttle pickup was just slow.
- RNRobyn NovakNov 6, 20254.0It's a decent hotel with lots of room in the lobby area. Starbucks inside, lots of seating options. Staff were nice and courteous. Went above and beyond for us honestly. It's definitely a little dated, but they seem to be doing their best with it.
- DGDiana Galarreta-AimaNov 5, 20253.0The rooms have a very strong smell of cleaning products. It’s so strong I have a terrible headache and I have been here for only 1 hour.
Frequently Asked Questions About DoubleTree by Hilton San Antonio Airport
What are the check-in and check-out times at DoubleTree by Hilton San Antonio Airport?
Check-in time is 16:00 and check-out time is 12:00.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Is parking available at the hotel, and is it free?
Free self-parking is available for guests.
Are there any fitness or recreational facilities available at the hotel?
Yes, there is a free fitness center, a hot tub, an outdoor pool, and a game room.
Does DoubleTree by Hilton San Antonio Airport provide airport shuttle services?
Yes, a free airport shuttle service is available for guests.
Is the hotel accessible for guests with mobility requirements?
Yes, the hotel has accessible parking and elevators and is mobility accessible.
What meal options and restaurants does the hotel offer?
The hotel has two restaurants offering breakfast, and 24-hour room service is available. Vegetarian and vegan meals are also provided.
Which nearby shopping centers can guests visit from the hotel?
Guests can visit North Star Mall and Park North shopping centers, both less than a mile from the hotel.
How can guests get from the hotel to downtown San Antonio and local attractions?
The hotel is within a 15-minute drive of downtown San Antonio Riverwalk, Alamo Dome, Alamo Convention Center, University of Texas at San Antonio, and Six Flags Fiesta Texas.
What local transit or points of interest are near DoubleTree by Hilton San Antonio Airport that can help guests plan their stay?
Nearby points of interest include the Blanco Heights Hotel, Asado Seafood and Grill, and HealthTexas Medical Group (Blanco Clinic). These can be convenient for dining, accommodation, or health services during your stay.