Business Details
About
Hotel
Next to Round Rock Premium Outlet Mall and I-35, our all-suite hotel is 23 miles north of Austin. Dell Diamond Stadium and Old Settler’s Park are 15 minutes away. Ten minutes north, you’ll find Inner Space Cavern. Our hotel offers over 17,000 sq. ft. of beautiful event space, with a grand ballroom for up to 600 guests.
Location
Embassy Suites by Hilton Round Rock
270 Bass Pro Drive, Round Rock, TX
78665, United States
Reviews
4.3
543 reviews
5 stars
383
4 stars
67
3 stars
19
2 stars
26
1 star
48
What are people saying?
AI-generated from recent customer reviews
Breakfast Quality
The complimentary breakfast received high praise for its variety and quality, with many guests highlighting the made-to-order omelets.
Room Noise Issues
Numerous guests reported significant noise disturbances from the bar and event spaces, particularly on weekends, affecting their sleep quality.
Staff Service
While many reviews commended the staff for being friendly and helpful, there were also complaints about rude service and unprofessional behavior from some employees.
Room Comfort
Guests expressed dissatisfaction with the comfort of the beds, describing them as hard or uncomfortable, and noted issues with room amenities like air conditioning and water pressure.
Management Response
Several reviews indicated poor management response to complaints, with guests feeling their concerns were not adequately addressed.
- MMMDS1 day ago5.0Embassy Suites Round Rock was wonderful. Antonella, Esmeralda, and Karina were incredibly sweet and took great care of me at the front desk. They made me feel truly respected as a Diamond member and the service was exceptional. Highly recommend.
- DJDee Jackson6 days ago2.0If you want to stay at a throwback hotel. This is your spot. I think I would have been more comfortable sleeping on a rock!!!
- ___ Maddox _Nov 14, 20255.0Staff was extremely nice and attentive. The rooms were spacious and clean.
- SMSocorro MedranoOct 26, 20255.0The complimentary breakfast is the absolute BEST! The variety is amazing! And the cook to order eggs and omelets...I've never stayed in a hotel that has cook to order complimentary breakfast! LOVED IT!
- LSLeslie SmithOct 26, 20252.0So our room was hot as hell, and we had paid for double bed, they said had no more rooms available and they sent us 2 fans. Never in my life have we paid so much for a room to have 2 fans . I told management and they didn't offer to take anything off or nothing I will never go back there ever worst stay for my birthday. Again we was told ac worked fine but if it did we wouldn't have a reason to complain,it was hot once we arrived in room it took forever to cool and so we left to pool for hours came back and still didn't feel cool. I feel if the management stayed in that room they would understand why we said it was hot/ humid and not to our comfortability. IDC I won't recommend this embassy, and I always stay at a embassy if available whenever I go somewhere and I never had a problem with the AC or period...this was my birthday weekend!!!! Hope someone else has a better experience at this location!!!
Frequently Asked Questions About Embassy Suites by Hilton Round Rock
What are the check-in and check-out times at Embassy Suites by Hilton Round Rock?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Embassy Suites by Hilton Round Rock offer free breakfast?
Yes, free breakfast is available for all guests.
Is Wi-Fi available at the hotel, and is there a charge?
Free Wi-Fi is available in public areas and there is also a public internet terminal.
Are pets allowed at Embassy Suites by Hilton Round Rock?
Yes, both cats and dogs are allowed, making it a pet-friendly hotel.
Does the hotel provide parking, and is it free?
Yes, self-parking is available and it is free of charge for guests.
What accessibility features does Embassy Suites by Hilton Round Rock offer?
The hotel includes accessible parking, an accessible elevator, an accessible pool, and is mobility accessible.
Are there any fitness or recreational facilities available at the hotel?
Yes, the hotel has a fitness center available for free and an indoor pool for guests.
Is room service available at the Embassy Suites by Hilton Round Rock?
Yes, room service is available at the hotel.
What popular shopping options are near Embassy Suites by Hilton Round Rock?
Guests can visit nearby shopping outlets such as Gap Outlet, American Eagle Outfitters, Eddie Bauer Outlet, and Bass Pro Shops, all within the Round Rock Premium Outlet Mall next door.
What dining options are available near the hotel?
Nearby dining options include Bar Louie, offering American gastropub fare, and Lupe Tortilla for Tex-Mex cuisine.
Are there any notable attractions or landmarks close to the hotel for visitors to explore?
Yes, guests can visit Dell Diamond Stadium and Old Settler’s Park which are about 15 minutes away, and Inner Space Cavern located 10 minutes north from the hotel.