Business Details
About
Hotel
Next to Round Rock Premium Outlet Mall and I-35, our all-suite hotel is 23 miles north of Austin. Dell Diamond Stadium and Old Settler’s Park are 15 minutes away. Ten minutes north, you’ll find Inner Space Cavern. Our hotel offers over 17,000 sq. ft. of beautiful event space, with a grand ballroom for up to 600 guests.
Location
Embassy Suites by Hilton Round Rock
270 Bass Pro Drive, Round Rock, TX
78665, United States
Hours
Reviews
4.3
555 reviews
5 stars
388
4 stars
70
3 stars
21
2 stars
26
1 star
50
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Many guests reported significant noise disturbances from the on-site Bar Louie, especially on weekends, affecting their ability to sleep.
Customer Service
While some staff members received praise for their helpfulness, others were criticized for being rude or dismissive, particularly at the front desk.
Room Quality
Guests appreciated the cleanliness and spaciousness of the rooms, but there were complaints about hard beds, poor water pressure, and maintenance issues.
Breakfast Experience
The complimentary breakfast was frequently highlighted as a positive aspect, with many guests enjoying the variety and quality of food offered.
Location Convenience
The hotel is well-located near shopping and dining options, making it convenient for guests.
- KAKimberly AJan 4, 20264.0I picked this hotel purely from the “hard bed” reviews. It seems like all of the Hilton hotels we usually go to have super soft and no support mattresses. We wake up with back aches and barely sleep. Here the beds were GREAT. They were firm and supportive. The ac was not that great but the beds and rooms were perfect. Staff was very nice and polite. There was a big group of young kids staying here with their parents but they were allowed to roam free without any adults. They were loud and obnoxious. Would have been great if staff made sure they were with adults at all times. We will definitely stay here again because of the beds.
- JTJulie TreadwellJan 3, 20265.0This hotel is very cozy, clean, and quiet. I had a large room on the top floor and it was very nice. Michelle and Victoria were also very sweet and helpful at the front desk. I love the convenience of the Starbucks downstairs and the order your own omelette for breakfast.
- MSmatthew swannJan 3, 20265.0Very nice rooms. I love the living room bedroom along with a pass-through door to the bathroom from the living room or bedroom to bathroom. Very convenient with kids. Great location. Lots of shopping, restaurants within walking distance and a really cool park for kiddos down the street.
- CKChanda KeaDec 29, 20253.0Room was warm when we arrived and had to turn the ac down to cool it off. Beds were a bit hard as well. Breakfast was a horrible experience. The floor was sticky, there was no sausage or bacon accessible and you had to order an omelette on a paper in order to get access to meat? It was one of the most bizarre things I’ve experienced at a hotel breakfast. The orange juice and apple juice was also watered down. Lots of people wanted meat with their eggs and pancakes so they had to special request it- the line got crazy backed up with people wanting sausage and bacon, so they started giving it out on plates they brought out….and the ladies working the breakfast were running around giving it to people on places. If this was a way of the hotel saving money it was super chaotic and a very tacky way of being cheap. Would not stay there again.
- PRPaul RiceDec 20, 20251.0AVOID this particular Embassy Suites at all costs if you want to sleep before midnight. The attached Bar Louie plays incredibly loud live music late into the night. Neither we, nor our kids, were able to sleep until the music finally stopped. No warning was provided by the front desk when we were given a room directly over the bar. The same complaints go back over a year without any change, despite promises from hotel management to “review” policies or contact bar management about lowering the volume. Frankly, I’m shocked and embarrassed, as Embassy Suites has always been a pleasant stay, especially for business travelers, and I spoke highly of Embassy to family lodging with us. Unfortunately, I cannot recommend this location less and will not return until the noise issue has been resolved.
Frequently Asked Questions About Embassy Suites by Hilton Round Rock
What are the check-in and check-out times at Embassy Suites by Hilton Round Rock?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Embassy Suites by Hilton Round Rock offer free breakfast?
Yes, free breakfast is available for all guests.
Is Wi-Fi available at the hotel, and is there a charge?
Free Wi-Fi is available in public areas and there is also a public internet terminal.
Are pets allowed at Embassy Suites by Hilton Round Rock?
Yes, both cats and dogs are allowed, making it a pet-friendly hotel.
Does the hotel provide parking, and is it free?
Yes, self-parking is available and it is free of charge for guests.
What accessibility features does Embassy Suites by Hilton Round Rock offer?
The hotel includes accessible parking, an accessible elevator, an accessible pool, and is mobility accessible.
Are there any fitness or recreational facilities available at the hotel?
Yes, the hotel has a fitness center available for free and an indoor pool for guests.
Is room service available at the Embassy Suites by Hilton Round Rock?
Yes, room service is available at the hotel.
What popular shopping options are near Embassy Suites by Hilton Round Rock?
Guests can visit nearby shopping outlets such as Gap Outlet, American Eagle Outfitters, Eddie Bauer Outlet, and Bass Pro Shops, all within the Round Rock Premium Outlet Mall next door.
What dining options are available near the hotel?
Nearby dining options include Bar Louie, offering American gastropub fare, and Lupe Tortilla for Tex-Mex cuisine.
Are there any notable attractions or landmarks close to the hotel for visitors to explore?
Yes, guests can visit Dell Diamond Stadium and Old Settler’s Park which are about 15 minutes away, and Inner Space Cavern located 10 minutes north from the hotel.