Business Details
About
HotelHilton
Daily Mandatory Charge includes: Texas Recovery Fee.
Enjoy a quiet stay in the heart of the Telecom corridor, near the University of Texas at Dallas. Spread out in a newly updated suite and take advantage of the fridge, microwave, and Keurig in each room. On-site amenities include a restaurant and bar, 24-hour fitness center, indoor pool, and free WiFi. Our convenient location offers easy access to State Farm, Blue Cross Blue Shield, and Raytheon.
Location
Hilton Garden Inn Dallas/Richardson
1001 W President George Bush Turnpike, Richardson, TX
75080, United States
Hours
Reviews
4.1
1,078 reviews
5 stars
574
4 stars
270
3 stars
77
2 stars
51
1 star
106
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied widely, with some staff being praised for their helpfulness while others were reported as rude and unprofessional.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, moldy food, and unkempt pool areas.
Breakfast Complaints
Many guests expressed dissatisfaction with the breakfast quality and pricing, noting it was not complimentary despite expectations.
Maintenance Problems
Guests reported various maintenance issues, including malfunctioning elevators, plumbing problems, and unpleasant odors in rooms.
Positive Experiences
Despite the negative feedback, several customers praised the comfortable beds, good location, and some staff members for their exceptional service.
- ABAlexandra Brown4 days ago3.0Second time staying here. Place needs renovations/updating. When I went down for breakfast, they charged me $11 for a singular cup of yogurt (and the granola was very stale). I am a Hilton Diamond member and assumed it was a free “continental breakfast,” given this is a lower-tier establishment. Room was clean, but the iron didn’t work, sprayed water everywhere, and got white stuff on my navy pants. Place just seems a little neglected/stuck in time. Will be booking at Marriott in the future.
- DSDyahnne SJan 1, 20261.0I had a very disappointing stay, beginning with an unacceptable check-in experience and continuing throughout the night. When we arrived, we waited approximately 10–15 minutes for assistance while the front desk representative, Ray, was in the restroom. When he returned, he stated that his stomach hurt, which was unnecessary and unprofessional to share with guests. I asked a simple question about the room price because the Honors discount shown online differed from the regular rate, and I specifically asked if the Honors discount had been applied. Instead of answering my question, Ray responded in a rude and dismissive tone, saying, “Just like every hotel, there is an incidental fee, which you’ll get back in the morning.” This did not address my question and came across as condescending. When my friend calmly expressed that the interaction felt disrespectful and could have been handled more politely, Ray handed us water but did not acknowledge his tone or attitude. There was no apology, clarification, or attempt to resolve the issue. To make matters worse, there was a loud, persistent noise coming from the room’s vent throughout the night, making it very difficult to sleep. This issue further impacted the quality of our stay and was never addressed. Overall, this experience fell far below expected hospitality standards. I hope management takes this feedback seriously and works to ensure better training, accountability, and room maintenance moving forward.
- JSJohn SullivanDec 31, 20255.0Staff upgraded room. Issues with 1st room and adjacent rooms necessitated moving to a suite. Suite was bigger that some apartments I've rented.
- GVGil VillanuevaDec 25, 20251.0I booked a room 1 week before our Christmas vacation. Paid it and I even called to confirm Monday 12/22/2025 and talk to corazon. When I came today I received cancellation email 10 ‘mins before we check in they’re reason is they don’t have clean room. That’s why I book in advance. And front desk man Dan is a jerk and very rude. I have my daughter with and at 5:30pm looking for Hotel where we can stay we travel 6 hours it’s too much stress !!
- FWFelicia WiskDec 25, 20255.0Dan the Man, Merry Christmas. I wish you all the very best in this new year. God bless you⭐️ Ask for Dan, he’s the best this hotel has🙏🙏
Frequently Asked Questions About Hilton Garden Inn Dallas/Richardson
What is the check-in and check-out time at Hilton Garden Inn Dallas/Richardson?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Dallas/Richardson allow pets?
Yes, pets including dogs and cats are welcome at the hotel.
What amenities are available at the Hilton Garden Inn Dallas/Richardson?
The hotel offers amenities including two restaurants, a bar, 24-hour fitness center, indoor pool, hot tub, gift shop, self-service laundry, and free WiFi.
Is Hilton Garden Inn Dallas/Richardson accessible for guests with mobility needs?
Yes, the hotel features accessible parking, accessible elevators, an elevator, and mobility accessibility throughout the property.
Does Hilton Garden Inn Dallas/Richardson offer contactless check-in or checkout options?
Yes, the hotel provides contactless check-in and checkout services for guest convenience.
Are any eco-friendly or sustainability practices implemented by Hilton Garden Inn Dallas/Richardson?
Yes, the hotel holds ISO14001 and ISO50001 certifications, uses eco-friendly toiletries, compostable food containers and cutlery, energy-saving thermostats, and has a food waste reduction program.
Is breakfast available at Hilton Garden Inn Dallas/Richardson?
Yes, breakfast is available at the hotel.
What nearby places can guests visit around Hilton Garden Inn Dallas/Richardson?
Guests can visit the Allen Outlet Mall for shopping, relax at the Golf Ranch Richardson driving range, or enjoy dining at Geisha Steak, a nearby steakhouse and sushi restaurant.
Are there any nearby recreational facilities near Hilton Garden Inn Dallas/Richardson?
Yes, guests can enjoy nearby recreational facilities such as the Practice Tee Golf Center for driving range activities and Champions Golf Training for sports and fitness.
How can nearby transit and shopping centers help guests at Hilton Garden Inn Dallas/Richardson?
The proximity to shopping centers like Allen Outlet Mall and department stores like J.C. Penny allows convenient shopping options. Local shuttle services facilitate easy access to these locations and the greater Telecom corridor area.