NYLO Dallas Plano Hotel, Tapestry Collection by Hilton

Reviews

• GM

  Gregory Motl

  4 days ago
  1.0
  Currently staying at the Nylo Tapestry in Plano and would not recommend this hotel to no one. The second night it rained that night but didn't expect it to rain in my room as well. The lady at the front desk(Sydney) was very apologetic and nice and moved me to a new room even though I know management had to know about this prior. Thank you Sydney for going above and beyond as well as keeping me dry I owe you!!!!!!!!!!!!
• HM

  Haley Maguire

  5 days ago
  1.0
  The location of the hotel is nice, however I did not enjoy the stay. My first room was on the second floor and I noticed a musty smell when I got off the elevator. After a couple of hours in my room I noticed I was developing a cough and a severe headache. Come to find out there is mold in the shower. Not just a small amount, it was the size that housekeeping should have noticed and had the room treated. The only highlight of my trip was when I asked to be moved and Sydney was great at getting me in a new room. I didn’t receive any follow up from the hotel after the fact. This is dangerous and I wouldn’t doubt other rooms have this issue.
• EB

  Enrique B

  6 days ago
  1.0
  Beware the hidden fees. You’d think they’d include it in the price but, you’ll be shocked when the fees add up to the reservation cost. Almost ended up paying double my reservation due to fees that WERE NOT told to me up front. Make sure to call them directly if you do plan on staying here.
• BB

  Brynne Burns

  Nov 18, 2025
  2.0
  I worked with this hotel to plan a team offsite, and while the offsite itself went fairly smoothly, I would not recommend this hotel to anyone thinking of doing the same. From the very beginning, getting any kind of progress done on the planning end required multiple follow-ups via email and phone call, and when tasks were done by the hotel POC's, I often had to ask them to make multiple corrections. Getting the contract signed took multiple weeks longer than it should have for these reasons. Payment also went awry when I was given a dollar amount, paid it, then was told after the fact I had paid the wrong amount because the number provided didn't include taxes. Fast forward to the day of the offsite- trouble arose when one of our employees tried to check into her (already booked and pre-paid) room without a credit card for incidentals. Instead of taking time to work something out, she was told she was not allowed to check into her room at all. We were told that this response was not company policy, and that the hotel would send a gift to the affected employee to make things right. Making that happen required much hand-holding on my end to select the gift and remind the hotel to order and send the gift. I expected a more proactive response on their end, considering that this was a result of their poor customer service. Another instance of lack of attention to detail occurred when lunch was provided by the hotel as per our agreement, but the 2 gluten-free meals that I had specifically asked to be included were nowhere to be found. I had to ask the restaurant staff to create the gluten-free meals last-minute, which they fortunately did. Again, if it had not been for me proactively speaking to the hotel staff, we would have been stuck with the scenario of either two employees not getting to eat lunch, or having allergic reactions to the meal that was provided. In conclusion, if you are planning a company event in the Plano area, please do yourself a favor and select a different hotel to preserve your time, money, and sanity.
• DP

  Dwayne Prater

  Nov 14, 2025
  5.0
  Booked pretty late and wasn’t sure what to expect. As soon as we walked in, we were warmly welcomed by Sheridan and enjoyed her company so much, once she got off her shift we chatted on the lobby for a bit. Truly was the best way to end the night! Then to start the morning off with the nicest smile and the coolest mustache ever, Carlos was such a great energy to have while heading out! Such a great & hospitable team here at Nylo Plano!

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