Homewood Suites by Hilton North Dallas-Plano

3.8
612 reviews
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Business Details

4705 Old Shepard Place, Plano, TX
75093, United States
(972) 758-8800
https://www.hilton.com/en/hotels/dalpohw-homewood-suites-north-dallas-plano/

About

Extended Stay HotelHomewood Suites
The Homewood Suites by Hilton North Dallas-Plano hotel is designed for both the business and leisure traveler and is among one of the newest in Plano, Texas. Its lavish décor and exceptional location offer travelers to Plano, Texas all the comforts and conveniences they have come to expect from a Homewood Suites by Hilton hotel. Situated in the expanding west side of Plano, Texas, this Homewood Suites by Hilton is an all-suite hotel that delivers well-appointed one and two-bedroom suites. Each guest at the Homewood Suites by Hilton Hotel can enjoy the daily complimentary Suite Start hot breakfast and the Welcome Home reception featuring a complimentary light meal and beverages on Wednesday evenings (subject to state and local laws). Other amenities of this Plano, Texas Homewood Suites by Hilton hotel include an outdoor pool, a whirlpool, a patio with barbeque grills, a guest laundry facility, a fitness center, complimentary high-speed internet access, a sports court and local shuttle service (within a 5-mile radius). Make Yourself At Home!

Location

Homewood Suites by Hilton North Dallas-Plano
4705 Old Shepard Place, Plano, TX
75093, United States

Hours

Reviews

3.8
612 reviews
5 stars
271
4 stars
154
3 stars
64
2 stars
57
1 star
66

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and pest infestations such as roaches and bed bugs.

Staff Performance

While some guests praised the staff for being friendly and accommodating, others reported poor service and unresponsiveness to complaints.

Facility Condition

Many customers noted that the hotel is outdated and in need of renovations, with issues like broken elevators, musty smells, and general disrepair.

Value for Money

Several reviews indicated that the hotel does not provide good value for the price, citing high rates for subpar accommodations and amenities.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying the options while others found it lacking compared to other Hilton properties.
  • RJ
    Ryan Johnson
    Jan 5, 2026
    5.0
    Overnight stay near doctors appointment. Excellent front desk, clean rooms, very comfortable beds!
  • GH
    Geoff Hamby
    Dec 31, 2025
    2.0
    The staff was wonderful. The building & rooms are the opposite. Old, damaged, & musky. Old & bad linens. Old & bad carpet. Holes in the walls, dents in the doors, missing paint & stains all over the place. Our entire floor smelled like marijuana & Indian food. Did not live up to what I expect from a Homewood.
  • FK
    Farah Khimani
    Dec 28, 2025
    4.0
    We stayed at Homewood Suites in Plano, TX with our family and found it to be good value for money. The accommodation was perfect for our family—spacious, clean, and well-equipped. The room had a fridge, microwave, stove, and kitchen utensils, which made our stay very comfortable. The hot breakfast served in the morning was a great bonus. The only downside was seeing a roach 🪳 in the common restroom on the main floor, which honestly freaked me out a bit. I was really hoping not to see any in our room—and thankfully, we didn’t. Overall, despite that one concern, it was a good experience and a comfortable stay for families.
  • BS
    Brandi Sweaton
    Nov 5, 2025
    5.0
    The rooms, lobby, and dining area were clean. The beds and pillows were comfortable. I'd stay here again. My only "complaint" is the bathroom lighting and vanity aren't great for makeup and hair when you have more than 1 person sharing the room. Not a major deal, we made it work, but a little extra vanity with an outlet, or a full length mirror somewhere in the room would have been nice.
  • TJ
    TAMARA JOHNSON
    Oct 27, 2025
    1.0
    I checked into this hotel using my Hilton Honors points. WHAT A WASTE OF POINTS!! The 1st night I had an issue with the toilet. I informed the young man at the front desk & no one fixed it. The next morning, I told the lady at the front desk & she made a way for me to use the bathroom. Even though I had no better option, I had to stay another night here. I followed huge roaches down the hallway & saw carcasses of huge dead roaches around the property. In addition, the property is just run down. Is this what Hilton is about these days; because, I was in Midtown New York last month & it was just as bad, minus the roaches. Uuuggghhh!!! I wish I could post the pictures.
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Frequently Asked Questions About Homewood Suites by Hilton North Dallas-Plano

What types of rooms are available at Homewood Suites by Hilton North Dallas-Plano?

The hotel offers well-appointed one and two-bedroom suites designed for both business and leisure travelers.

Is breakfast included during my stay?

Yes, a daily complimentary Suite Start hot breakfast is available to all guests.