Business Details
About
Extended Stay Hotel
The Homewood Suites by Hilton North Dallas-Plano hotel is designed for both the business and leisure traveler and is among one of the newest in Plano, Texas. Its lavish décor and exceptional location offer travelers to Plano, Texas all the comforts and conveniences they have come to expect from a Homewood Suites by Hilton hotel. Situated in the expanding west side of Plano, Texas, this Homewood Suites by Hilton is an all-suite hotel that delivers well-appointed one and two-bedroom suites.
Each guest at the Homewood Suites by Hilton Hotel can enjoy the daily complimentary Suite Start hot breakfast and the Welcome Home reception featuring a complimentary light meal and beverages on Wednesday evenings (subject to state and local laws). Other amenities of this Plano, Texas Homewood Suites by Hilton hotel include an outdoor pool, a whirlpool, a patio with barbeque grills, a guest laundry facility, a fitness center, complimentary high-speed internet access, a sports court and local shuttle service (within a 5-mile radius). Make Yourself At Home!
Location
Homewood Suites by Hilton North Dallas-Plano
4705 Old Shepard Place, Plano, TX
75093, United States
Hours
Reviews
3.8
608 reviews
5 stars
270
4 stars
152
3 stars
64
2 stars
56
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and reports of bugs and roaches.
Staff Performance
While some guests praised the staff for being friendly and accommodating, others reported poor service and unhelpful attitudes.
Maintenance Problems
Guests frequently mentioned maintenance issues such as broken elevators, malfunctioning appliances, and outdated facilities.
Renovation Needs
Many reviews indicated that the hotel is in dire need of renovations, with outdated decor and furnishings contributing to a negative experience.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking compared to other Hilton properties.
- BSBrandi SweatonNov 5, 20255.0The rooms, lobby, and dining area were clean. The beds and pillows were comfortable. I'd stay here again. My only "complaint" is the bathroom lighting and vanity aren't great for makeup and hair when you have more than 1 person sharing the room. Not a major deal, we made it work, but a little extra vanity with an outlet, or a full length mirror somewhere in the room would have been nice.
- SRSam RogersOct 31, 20254.0Good value.
- TJTAMARA JOHNSONOct 27, 20251.0I checked into this hotel using my Hilton Honors points. WHAT A WASTE OF POINTS!! The 1st night I had an issue with the toilet. I informed the young man at the front desk & no one fixed it. The next morning, I told the lady at the front desk & she made a way for me to use the bathroom. Even though I had no better option, I had to stay another night here. I followed huge roaches down the hallway & saw carcasses of huge dead roaches around the property. In addition, the property is just run down. Is this what Hilton is about these days; because, I was in Midtown New York last month & it was just as bad, minus the roaches. Uuuggghhh!!! I wish I could post the pictures.
- BBBoosterOct 5, 20255.0Wow wow wow. Regina, Kiki, and Kendy was perfectly amazing and so incredibly human. This doesn’t feel like just a hotel, it feels like THEIR hotel. Everyone one of these ladies was consistent, in a good mood, understanding, polite, and equal. My boss had the same experience with these ladies so I hope we continue to book here on our company work trips. Thank yall!! Yall really were the peace to our crazy week at work
- MCMichael ChouinardSep 29, 20252.0I've seen other folks mention that the hotel was undergoing renovations months ago... the lobby seems to have been renovated. It looked and smelled good. Unfortunately, as soon as you left the lobby, the hotel was old, dingy, and smelly. The elevators are old and slow. The hallway carpets are stained and were not vacuumed in the 3 days that we were there. While our two bedroom suite was very convenient for our family, I actually had to shower in my kids' bathroom as our shower has zero water pressure if you didn't want a cold shower. Elsewhere in the room, there was missing or broken trim, a broken cupboard, and the door only closed firmly if the deadbolt was locked. As for service, the kids didn't complain about breakfast, so that was a plus. However, on our last day, housekeeping ignored the "do not disturb" sign and unlocked our deadbolt and let herself in at about 11:15am... Check out is noon. We were in the process of packing and started loading the car a few minutes later only to find our keys deactivated. When I asked about this at the desk, I was told "that happens sometimes." All in all, for the location and being able to spread out, it was absolutely not worth the price or having to hold your breath in various areas.
Frequently Asked Questions About Homewood Suites by Hilton North Dallas-Plano
What types of rooms are available at Homewood Suites by Hilton North Dallas-Plano?
The hotel offers well-appointed one and two-bedroom suites designed for both business and leisure travelers.
Is breakfast included during my stay?
Yes, a daily complimentary Suite Start hot breakfast is available to all guests.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at the hotel?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available and does it cost extra?
Free self-parking is available for guests at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center with elliptical machines, treadmills, and free weights, and also has an outdoor pool and sports court.
How can guests get around locally from the hotel?
Local shuttle service is provided within a 5-mile radius, making it convenient to explore nearby destinations.
What nearby parks or outdoor trails can guests visit?
Guests can enjoy nearby 'Ride with Jhon', a park with mountain bike trails, and the 'White Rock Trail', a popular hiking and recreation venue.
Are there nearby dining options for guests who want to explore local cuisine?
Yes, guests can visit 'Mango', a nearby Thai restaurant and ice cream shop offering fast food options.
Is there a local real estate service near the hotel for guests interested in housing?
Nearby options include 'Eastern National Title Agency Texas, Inc.' and 'Harry Boysen, TX Realtor' to assist with real estate services.