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About
HotelHilton
Daily Mandatory Charge includes: Texas Recovery Fee
The Hilton Dallas/Plano Granite Park has been consistently recognized for outstanding guest service since its opening in 2014. Located in the dynamic Granite Park district of West Plano, guests can enjoy tranquil waterfront dining and entertainment just steps away. A variety of restaurants are close by, and we offer easy access to premium shopping, dining, entertainment, and sports destinations. The hotel is perfectly positioned near The Star in Frisco, The Shops at Legacy, Toyota Stadium, Stonebriar Centre Mall, Dr Pepper Ballpark, and Legacy West.
Location
Hours
Reviews
4.6
1,965 reviews
5 stars
1,474
4 stars
356
3 stars
68
2 stars26
1 star
41
What are people saying?
AI-generated from recent customer reviews
Outstanding Service
Numerous reviews highlighted exceptional service from staff members, particularly Nate and Nathan, who went above and beyond to assist guests.
Cleanliness
Guests consistently praised the hotel for its cleanliness and well-maintained facilities.
Location
The hotel's location was frequently mentioned as convenient, with easy access to nearby restaurants and attractions.
Mixed Experiences
While many guests had positive experiences, some reported issues with front desk service and amenities, indicating inconsistency in service quality.
Room Quality
The rooms were generally described as spacious and comfortable, though some guests noted issues with specific amenities like hot water and mattress comfort.
- JHJennifer Harrell6 days ago5.0House keeping had to bring me several things and they were prompt and friendly!
- ABAndrew BosmanJan 2, 20265.0Incredible hotel! Super clean, nice, and comfortable rooms. Common areas are equally clean. Staff is very welcoming, kind, and knowledgeable. Nathan is great and checked us in and accommodated us with all our requests. He even upgraded our room for an even better stay. Will definitely be staying here in the future.
- EEErinaJan 2, 20265.0Nathan, checked us in and was beyond kind, professional and displayed exceptional service! He granted a room upgrade and let me know the hotel was renovated! The room was HUGE and you cant beat the location. His service was nothing short of memorable:)
- DDDesmond DavisDec 31, 20255.0Nate provided an exceptional concierge experience, demonstrating remarkable courtesy, kindness, and attentiveness, particularly given the presence of children. He went above and beyond to ensure the comfort of both myself and the children. Nate, your outstanding performance and dedication are truly commendable. We extend our best wishes for your continued success in the industry.
- DBDavid BalderDec 15, 20255.0I need to give a big shout out to Nate York. He was a tremendous help getting a presentation printed off late at night. His partner at a desk, I believe his name is Frank, was also a big help checking in. Great team effort!! thank you very much!!!
Frequently Asked Questions About Hilton Dallas/Plano Granite Park
What are the check-in and check-out times at Hilton Dallas/Plano Granite Park?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is Hilton Dallas/Plano Granite Park accessible for guests with mobility needs?
Yes, the hotel provides accessibility features including accessible parking and elevators.
Are pets allowed at Hilton Dallas/Plano Granite Park?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer free Wi-Fi to guests?
Yes, Wi-Fi is available in public areas and there is a public internet terminal.
What dining options are available at Hilton Dallas/Plano Granite Park?
The hotel features 4 restaurants and offers room service, with options including vegan and vegetarian meals.
Does Hilton Dallas/Plano Granite Park have recreational facilities?
Yes, the hotel has an outdoor pool, hot tub, a fitness center available for free, and kid-friendly activities.
Is there onsite parking at Hilton Dallas/Plano Granite Park?
Yes, both self-parking and valet parking are available at the hotel.
What nearby dining options can guests explore around Hilton Dallas/Plano Granite Park?
Guests can walk to The Boardwalk at Granite Park featuring 8 restaurants, or visit nearby eateries such as Prairie Fire Restaurant & Bar, Carso Market, Hickory, The Biscuit Bar, Bavette Grill, Campisi's Restaurant, and Murphy's Deli at Granite Park.
Are there any nearby entertainment or event venues for guests staying at Hilton Dallas/Plano Granite Park?
Yes, Kuclo Classic concert venue and The Boardwalk at Granite Park public plaza are nearby for entertainment and events.
What local attractions can guests visit when staying at Hilton Dallas/Plano Granite Park?
Guests can easily access The Star in Frisco, The Shops at Legacy, Toyota Stadium, Stonebriar Centre Mall, Dr Pepper Ballpark, and Legacy West, all within close proximity.