At the Best Western Plus Pasadena Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Pasadena Inn & Suites will stand out among other hotels in Pasadena,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Pasadena Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Many customers praised the cleanliness of the hotel and rooms, noting that they were well-maintained and fresh.
Customer Service
Feedback on customer service was mixed; while some staff were described as friendly and helpful, others received criticism for rudeness and poor service.
Breakfast Quality
The breakfast offerings received varied reviews, with some guests enjoying the variety while others found it lacking in quality and availability.
Room Issues
Several guests reported issues with room conditions, including poor lighting, maintenance problems, and unpleasant odors.
Location
The hotel is conveniently located near key areas, which was appreciated by many guests.
DM
Daniel Mejia
3 days ago
1.0
Mid hotel, white girl that speaks Spanish too has terrible customer service 😹 breakfast is so trash and only one drink option, my bed has a big stain on it and I called to switch rooms
SW
Susan Willett
Oct 27, 2025
5.0
Great location -we attended the Air Show at Ellington Airport! Convenient and a great property!
Nice pool, free breakfast-easy check in and check out. Staff who understand the value of good customer service! Highly recommend!
AS
Alvaro Serrano Show
Oct 25, 2025
5.0
Very clean and great service, the breakfast area clean and variates options to enjoy, but the rooms needs more lighting and in bathroom also , to dark !!!!
SM
Shine Avy Murk
Oct 21, 2025
4.0
Excelente servicio pero seria bueno tener la habitación a un clima agradable y fresco antes de su venta.
MH
Marvin Harris
Oct 20, 2025
5.0
Nice place to stay. Clean and handy to work environment. Very quiet and comfortable. Maria in the breakfast area was superb. Kept everything clean and replenished. Very good looking and tasting.