Hampton Inn by Hilton Odessa

4.1
461 reviews

About

Hotel
Daily Mandatory Charge includes: Texas Recovery Fee. The Hampton Inn Odessa hotel is located in the Permian Basin of West Texas it is very beautifully decorated, with the Texas oil industry in mind, and has an atmosphere for the business traveler, as well as the corporate and leisure travelers. Beautiful landscaping and a spacious pool area surround us. Located three three blocks from the Music City Mall with a jogging track, city park and pond just outside to the west of the hotel the Hampton Inn Odessa is just a few minutes from Midland, and within easy reach of shopping,dining and other attractions. We love having you here at the Hampton Inn Odessa!

Location

Hampton Inn by Hilton Odessa
3923 John Ben Sheppard Pkwy, Odessa, TX
79762, United States

Hours

Reviews

4.1
461 reviews
5 stars
231
4 stars
132
3 stars
47
2 stars
15
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, particularly from front desk staff, with instances of rudeness and lack of empathy.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty carpets, stained bathrooms, and reports of bed bugs.

Facilities

The hotel is undergoing renovations, leading to broken elevators and limited parking, which frustrated many guests.

Breakfast Quality

Breakfast received mixed reviews, with some praising it while others found it lacking variety and quality.

Room Condition

Rooms were described as outdated and in need of renovation, with complaints about musty odors and broken amenities.
  • PN
    Penny Norris
    Oct 14, 2025
    3.0
    Arrived after 10 hour drive in a huge U-Haul towing a car to find that half the parking lot was closed due to major hotel renovation which was not indicated on the web site when I booked. When I asked front desk how we were to park we got a “just park out back”. I had to demand she come outside with me to see what the issue was. She spoke to the manager who never came outside of the office to help address the issue with us face to face. The only help we got was from the construction foreman who moved equipment around and he asked permission from his boss for us to park in the middle of the construction zone around huge pieces of equipment. The absolute lack of concern by management for a customer who has been with Hampton Inn for years just astounds me. Management needs to do better.
  • MV
    Michael Vandervort
    Oct 5, 2025
    4.0
    Please please please fix the oatmeal. Ashly the GM should try it each morning.
  • MB
    Miqueal Beyah
    Oct 2, 2025
    5.0
    I really enjoyed myself. Im a truck driver and they allowed.me to park my truck around back. I walked to the nearby 2almart and restaurant. It was.cool.
  • PC
    Phyllis Chilton
    Sep 16, 2025
    5.0
    Awesome stay!
  • JR
    J's Reviews
    Aug 29, 2025
    2.0
    Rooms: old somewhat clean Service: never upfront to help Bathroom: tubes old and stained Carpet: dirty

Frequently Asked Questions About Hampton Inn by Hilton Odessa

What are the check-in and check-out times at Hampton Inn by Hilton Odessa?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Is parking available for guests at the Hampton Inn by Hilton Odessa?

Yes, free self-parking is available for guests.