Business Details
About
Hotel
New Braunfels which translated from German, which means brown rock, is the ideal place to find the Hilton Garden Inn. Quietly nestled in the middle of the tranquil community of New Braunfels which replicates the spirit of the German culture in the heart of Texas.
Located just off Interstate 35 between Austin and San Antonio just south of San Marcos and Texas State University, the hotel exhibits the latest in technology as well as a trendy relaxed environment. The Guadalupe and the Comal River run gently through the area offering a peaceful backdrop to both the business traveler as well as the fun seeker on vacation. Hilton Garden Inn embodies innovative business requirements as well as the doorway to over the top fun.
World class Schlitterbahn Waterpark Resort is just a few minutes away with marathon shopping available at both Prime and Tanger Outlet Malls located a couple miles north on Interstate 35.
High speed internet will keep you connected wherever you go, in the guestrooms as well as all public areas. Catch up on your laptop in the luxury of the lobby in front of the majestic fireplace. The Great American Grill and the Lobby Lounge both offer an array of food and drink to keep you satisfied. Menu items include traditional American favorites as well as some local recipes displaying both German and Texan flair.
Abundant greenery with native rock and plants enfold the courtyard area which features a crystal clear blue pool.
Flexible meeting space is available for groups ranging from ten people to one hundred and the Hilton Garden Inn on site staff is fully trained and certified to ensure your event is a hassle free success.
The Hilton Garden Inn New Braunfels is in the right location with the right amenities at the right price.
Location
Hilton Garden Inn New Braunfels
1501 Ih-35 North, New Braunfels, TX
78130, United States
Hours
Reviews
4.1
901 reviews
5 stars
469
4 stars
214
3 stars
91
2 stars
49
1 star
78
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the hotel and rooms, although some reported issues with mold and dirty bathrooms.
Staff Performance
The staff received mixed reviews; while many guests highlighted friendly and helpful service, others reported rude behavior and poor customer service.
Breakfast Charges
Several guests expressed dissatisfaction with the lack of complimentary breakfast, noting high charges for breakfast options.
Room Comfort
Feedback on room comfort was varied, with some guests finding beds uncomfortable and issues with air conditioning and noise.
Facilities Maintenance
Guests reported maintenance issues, including broken elevators, malfunctioning air conditioning, and cleanliness concerns in common areas.
- AJAshliegh JenebyNov 9, 20255.0The hotel was clean, rooms were nice The staff was very nice
- CPConnor PittmanNov 4, 20251.0Do NOT book here! I had mold in our room and requested a refund as we were not going to stay at the hotel another night. They refused to give me a refund. Stay away!
- MMMichaelOct 30, 20255.0I’ve stayed here several times but this past week I realized it had been a couple years. Wasn’t sure what to expect as sometimes staff turns over. But I encountered classic Texas hospitality and friendliness. Clean rooms. Generous portions at breakfast. The room rate was also reasonable. I wish the HGI brand would go back to either a free breakfast or points, instead of this $10 F&B credit. But that’s not in their control at the location.
- APandre perkinsOct 15, 20255.0Myesto elevated this already amazing trip to Texas. Such a wonderful, warm, and hospitable person. From check-in to the in-house washer/dryer units, her input definitely changed the course of my stay for the better.
- FHFrancisco HerreraOct 12, 20255.0⭐️⭐️⭐️⭐️⭐️ I had an excellent stay at the Hilton Garden Inn New Braunfels! Shari, the Front Desk Supervisor, was full of genuine southern charm and made me feel right at home — truly a “home away from home.” Jessica was equally accommodating and delightfully pleasant to work with throughout my stay. Five stars across the board for these two southern gems! They truly embody what hospitality is all about. 👏🌟
Frequently Asked Questions About Hilton Garden Inn New Braunfels
What are the check-in and check-out times at Hilton Garden Inn New Braunfels?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is the Hilton Garden Inn New Braunfels accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
Does Hilton Garden Inn New Braunfels allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is Wi-Fi available at the Hilton Garden Inn New Braunfels?
Yes, free Wi-Fi is available in all public areas and guestrooms.
Are there dining options available at the Hilton Garden Inn New Braunfels?
Yes, there is one restaurant on-site offering breakfast and table service, including traditional American favorites and dishes with German and Texan flair.
Does the hotel have any recreational facilities?
Yes, the hotel offers a fitness center and an outdoor pool for guests to enjoy.
Are there meeting rooms available at Hilton Garden Inn New Braunfels for events or conferences?
Yes, the hotel has 2 meeting rooms available for groups ranging from ten to one hundred people, with trained staff to assist in ensuring a successful event.
Is parking available at the Hilton Garden Inn New Braunfels?
Yes, the hotel offers free self-parking for guests.
What nearby hotels or accommodations are close to Hilton Garden Inn New Braunfels?
Nearby hotels include Country Inn & Suites by Radisson, Best Western Inn and Suites, Quality Inn Suites, Comfort Suites, Sleep Inn and Suites, Hawthorne Inn and Suites, and Ramada by Wyndham New Braunfels.
Are there any notable nearby attractions or shopping centers for guests staying at Hilton Garden Inn New Braunfels?
Yes, the world-class Schlitterbahn Waterpark Resort and Prime and Tanger Outlet Malls are located just a few minutes away, offering fun activities and shopping opportunities.