Encounter a unique mix of Texas hospitality and a hearty German heritage in New Braunfels, a haven of recreational pleasures and a great connecting point between San Antonio and Austin. The Hampton Inn & Suites Hotel in New Braunfels is located off i-35 Exit 189, only a few miles from attractions and the historical district.
Indulge in the natural offerings of the area with some river rafting on the Guadalupe River or the Comal River..Take a stroll through Ratema Park...or pay a visit to the Natural Bridge Caverns, the largest in Texas-it is all within minutes of our hotel in New Braunfels. Delve into history in the Guene Historic District as you browse the charming shops and cafes...Take a tour of the Hummel Museum....Or head into San Antonio to see the Alamo. Our hotel in New Braunfels also puts you within reach of numerous attractions like the Schlitterbahn Water Park, SeaWorld in San Antonio and Six Flags Fiesta Texas. Take a break with some shopping at the Factory Stores in San Marcos or the next-door New Braunfels Factory Outlet Stores. Get more tips on all the area's attractions from the team at our New Braunfels hotel. The hotel is 30 miles from the San Antonio Airport, free wired and wireless high-speed internet access. The property has a an outdoor pool and hot tub, suites available, a fitness center, meeting rooms, and public area HSIA Wireless available.
Multiple reviews highlighted concerns about the cleanliness of rooms, including dirty bathrooms, unclean bedding, and overall poor maintenance.
Staff Service
While some guests praised the friendly and helpful staff, others reported rude or disinterested service, particularly at the front desk.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying the variety while others found it lacking or below average.
Location Challenges
Many customers noted difficulties accessing the hotel due to its location and confusing entrance, particularly during peak traffic times.
Room Condition
Several reviews mentioned that rooms appeared dated and in need of renovation, with issues like peeling wallpaper and malfunctioning amenities.
MS
Mark Smith
5 days ago
5.0
We had read mixed reviews so were pleasantly surprised!
This Hampton Inn is great. Our room and all the public spaces were all renovated and in great shape. In particular our room was perfect - modernized and clean.
The employees were friendly and we are looking forward to the next visit!
JL
James Laurent
Nov 14, 2025
5.0
Very nice front of house
PO
Paulo Oliveira
Nov 14, 2025
5.0
Same usual Hamptonality experience.
LX
Leslie X
Nov 13, 2025
5.0
I was impressed, extra large room ,very clean, good breakfast
ML
Maybe Liene
Oct 26, 2025
5.0
I didn’t realize I booked a handicap room…but that’s what I got! Room was clean, easy to get too. Breakfast was included…that was a great plus!!