Business Details
About
HotelTru by Hilton
At the junction of Loop 250, SH-191, and SH-158, we are adjacent to Sharbauer Sports Complex. Midland International Airport is nine miles away, and downtown Midland is six miles away. We’re convenient to several corporate offices, including Chevron Midcontinent Headquarters and Oxy Permian. Our efficient rooms feature free WiFi and a large HDTV with premium channels.
Location
Hours
Reviews
4.1
465 reviews
5 stars
273
4 stars
84
3 stars
41
2 stars
23
1 star
44
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including dirty showers, unclean towels, and general maintenance issues.
Customer Service
Feedback indicated a lack of empathy and professionalism from management, with several guests reporting rude interactions and unhelpful responses to complaints.
Noise Problems
Guests frequently mentioned noise disturbances from nearby bars and thin walls, making it difficult to sleep.
Breakfast Quality
Many customers expressed disappointment with the breakfast offerings, citing issues with food availability, quality, and service.
Location and Amenities
The hotel is praised for its convenient location and modern design, but guests noted a lack of basic amenities in the rooms.
- SJSheri Janus5 days ago5.0Tru by Hilton is a great inexpensive place to stay. Beautiful place great rooms. Great breakfast 😋
- JOJackie OOuuJan 3, 20261.0Horrible front desk service the girl was rude i did not feel welcome. over price for drinks. no bar area, no food. after all that i stepped outside to sit in the patio area no gas to start the fire outside like the pictures show. overall worst hotel i will not be back smh
- LILeticia IncremonaDec 28, 20254.0Jaylynn by far was the most hospitable and helpful staff member there. Alexis was helpful and friendly with check out. After being there for 1 week these are the standouts. The rest of the staff acted as if they were being bothered, and no I am not a " Karen". The room was really nice. Noise level was no problem. Breakfast was good. I will try a different hotel next time.
- FIFelix de la Rosa IVDec 22, 20251.0Do not stay at this property. My family and I were there for a weekend graduation and as the location was amazing the room and and their manager is not worth your money. First the manager says the rooms are normally 300-500$ and that is a lie if you look online and see their prices. She is also impossible to get a hold of and does not follow up when she said she would. We encountered many issues with our stay and as the front office staff and overnight heard us and showed empathy. Management had no idea of what happened and seemed less empathetic to care that we had a horrible night and there was not rest or peace had. Do not stay on the first floor as when people exit you can hear the side door slam, and if your near the pool you can hear the pool mechanics going on all night, also if you hope to watch tv or be connected to the WiFi that will never happen and their staff said “oh it’s like that all the time” Hilton is dedicated to “making it right” and the manager stated “your experience is your experience sorry!” ***Stay away from this property and stay at another one next to it, save your money and “experience”****
- RLRuby LDec 19, 20253.0Rooms and service were great. They also have a good breakfast selection. A corner in the lobby is decorated really cute with grinch themed Christmas decorations. I only have 3 complaints…the loud music coming from the bar next door, really dirty shower floors and difficulty finding parking in parking lot. We stayed in 2 different rooms and both shower floors were really dirty. Also, Fair to Midland is right next door, so their customers park in the hotel parking lot, therefore, making it difficult for the hotel customers to find a place to park. Other than that, everything was great. Hotel is located near Plenty of restaurants and grocery stores nearby.
Frequently Asked Questions About Tru by Hilton Midland
Does Tru by Hilton Midland offer accessible facilities for guests with disabilities?
Yes, the hotel provides accessible parking, accessible elevators, and an accessible pool to accommodate guests with disabilities.
Is breakfast included at Tru by Hilton Midland?
Yes, free breakfast is available for guests at the hotel.
Are pets allowed at Tru by Hilton Midland?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at Tru by Hilton Midland?
Check-in time starts at 3:00 PM and check-out is by 12:00 PM.
Does Tru by Hilton Midland provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal on site.
Is parking available at Tru by Hilton Midland?
Yes, self-parking is available for free for guests at the hotel.
Are there fitness and recreational facilities available at Tru by Hilton Midland?
Yes, the hotel offers a free fitness center and a game room for guests to enjoy.
What nearby dining options are available close to Tru by Hilton Midland?
Nearby restaurants include Fair to Midland, La Mision, Tilted Kilt Pub and Eatery Midland, Main Squeeze Juice Co., and Osaka Japanese Steakhouse which offer a variety of cuisines for guests to explore.
Are there any nearby fitness centers close to Tru by Hilton Midland?
Yes, Powerhouse Family Fitness gym is located nearby for those interested in active life and fitness activities.
What nearby medical facilities are accessible from Tru by Hilton Midland?
Nearby medical centers include Legends Park Medical Center, Diagnostic Imaging Associates, Rheumatology Center, West Texas Orthopedics, and Texas Surgical Center offering a range of health services.