Business Details
About
HotelHilton
Hilton Garden Inn McAllen Airport is only one mile from McAllen International Airport in the heart of the Rio Grande Valley. Ten miles north of the Texas/Reynosa border, the hotel is near the Foreign Trade Zone and major corporations including Eaton and General Electric. Nearby, you will find shopping at La Plaza Mall, golf courses and the major medical complex in South Texas.
Hilton Garden Inn McAllen Airport offers deluxe accommodations and an inviting atmosphere. All guest rooms feature a hospitality center with a microwave, refrigerator, and coffee maker, plus two dual-line phones with and data ports. Each guest room also has a large work desk, ergonomic Mirra chair by Herman Miller and a 32-inch LCD TV. Relax at the outdoor pool and whirlpool or keep fit at the 24-hour state-of-the-art fitness center. You’ll stay connected with free WiFi throughout the hotel, in all guest rooms, and the 24-hour business center.
Enjoy a freshly prepared breakfast in the Great American Grill. In the evening, enjoy a relaxing drink in our lounge, open Monday to Thursday. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items for in-room preparation.
If you need to plan a meeting, Hilton Garden Inn McAllen Airport offers 1,147 sq. ft. of flexible meeting space – perfect for small groups.
Location
Hilton Garden Inn McAllen Airport
617 West Expressway 83, McAllen, TX
78503, United States
Hours
Reviews
4.3
555 reviews
5 stars
326
4 stars
128
3 stars
53
2 stars
21
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness and attentiveness, particularly highlighting individuals like Rigo and Hector for exceptional service.
Room Condition
Several reviews noted that the rooms were outdated and in need of maintenance, with issues such as mold, dirty carpets, and broken fixtures.
Breakfast Quality
The breakfast offerings received mixed reviews, with some customers finding it lacking in quality and variety, while others appreciated the attentive service.
Cleanliness Issues
Multiple guests reported cleanliness problems, including dirty bathrooms and musty smells, which detracted from their overall experience.
Location Convenience
The hotel is well-located near shopping and dining options, which was positively noted by several guests.
- SSSergio SánchezDec 13, 20255.0Siempre amables. El desayuno bastante bueno y quienes atienden siempre atentos y serviciales.
- RARob ANov 22, 20253.0A VERY MIXED review. I had a very spacious room. It was actually a 2 room suite with 2 doubles in one room & a king in the other.. & a living room with couches & a fridge. The bedrooms themselves were fine...my bathroom was not totally clean though & was showing signs of age/poor care & condition around rotting baseboards & some loose fixtures. My bed was comfortable & plenty of closet & desk space to work. Full size fridge was nice. The fitness center was mediocre at best. Big weight rack with SOME dumbbells...the rack was mostly empty (see my pics) dumbbells from 25-50lbs only. That's it. No cable machine of any kind. Ceiling in that fitness room was severely water damaged too. I was getting ready to check out around 11am & went to jump in the shower. NO WATER...Just noises when you turn it on. Tried to call front desk.....phone in room wouldn't work. Texted through Hilton app & a few minutes later "sorry water broken maintenance working on it... should be back on in 20. About an hour & 15 minutes later (after checkout time) the water finally turns on in the shower. The WATER WAS FILTHY BROWN & there is now visible dirt all over the bottom my bathtub. (see pics) I'm in a hurry & borderline late for Company event. I let water run & run & eventually the water got enough & I was out of time so I just showered. Stopped by front desk on way out & while they were polite/nice people THEY OFFERED NOTHING in compensation for delays or the dirty water mess I had to deal with for the last 90 minutes. Disappointing. I had breakfast at the hotel & my omelette was good & my hispanic waiter was very attentive & did a good job taking care of me/my food etc.
- JMJanette MendozaNov 15, 20255.0Para mis necesidades está super bien ubicado, esta a 5 minutos de Target, Burlington, Marshall, Walmart, Dollar Tree, Dicks, varias tiendas más y también hay varios restaurantes cercanos.
- SMSandra MartinezOct 30, 20255.0No tengo más que palabras de agradecimiento a este hotel ,a su personal. Siempre dispuesto a solucionar te los inconvenientes. Estuvimos hospedadas con mi hija por un tema de salud casi 3 meses.Los sres que conducen el Shutler Jesús Cantu, Obed, y David excelentes siempres amables y dispuestos a llevarnos donde necesitamos. La encargada de cocina María Gómez ,para nosotras Marichu, siempre con una sonrisa deseando nos buen día y preparándonos ricos desayunos.Jose Luis atento a cada necesidad igual que el Dr Arturo. No me puedo olvidar nunca de Rigoberto, para nosotras Rigo, con su calidez y humanidad deseando nos unas buenas tardes y siempre atento a nuestras necesidades. El personal de limpieza, todas las chicas en especial Vero ,cuidando la higiene de nuestro cuarto. Limpiando temprano nuestra habitación especialmente el día de las cirugías. Pero este personal no sería posible sin la impecable dirección de Yoli y el Sr Colunga. En todo momento nos hicieron sentir cuidadas ,protegidas y sobre todo familia. Fue mucho el tiempo vivido aquí y muy difícil, pero nunca nos hicieron sentir un pasajero , siempre nos sentimos apreciados y cuidadas. Gracias es una pequeña palabra que no puede expresar lo realmente o inmensamente protegidas que nos sentimos . Si en vez de estrellitas hubiera corazones para poner en la reseña este hotel tendría 10 corazones. Gracias nuevamente. Sandra y Camila
- BPBryan PettifordOct 8, 20255.0I want to thank this location for the amazing hospitality. I don’t know who the manager or GM is but it’s starts from the top. It seems like you’re dealing with the same person all day because the hospitality doesn’t change throughout your stay. Thanks for everything
Frequently Asked Questions About Hilton Garden Inn McAllen Airport
What are the check-in and check-out times at Hilton Garden Inn McAllen Airport?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn McAllen Airport offer free WiFi to guests?
Yes, free WiFi is available throughout the hotel in all guest rooms and public areas.
Are pets allowed at Hilton Garden Inn McAllen Airport?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available at the Hilton Garden Inn McAllen Airport?
Yes, the hotel has a fitness center with equipment like ellipticals, treadmills, and free weights, available for free.
Does Hilton Garden Inn McAllen Airport provide airport shuttle and transfer services?
Yes, a free airport shuttle service and airport transfer are available for guests.
What dining options are available at Hilton Garden Inn McAllen Airport?
The hotel offers a restaurant called the Great American Grill for breakfast and a lounge open Monday to Thursday for drinks. There's also a Pavilion Pantry with packaged food items for in-room preparation.
Is Hilton Garden Inn McAllen Airport accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible.
Are there any nearby attractions that guests can visit while staying at Hilton Garden Inn McAllen Airport?
Guests can visit La Plaza Mall for shopping and explore McAllen, TX Rocks, Fossils, Minerals and Gems gift shop, both close to the hotel.
What nearby restaurants can guests try around Hilton Garden Inn McAllen Airport?
Nearby restaurants include Poncho's Restaurant, Red Lobster, El Pato Mexican Food, Chili's Grill & Bar, and Black Bear Diner, offering a variety of cuisines from Tex-Mex to seafood and American dishes.
How can guests access Hilton Garden Inn McAllen Airport using local transportation?
Guests can use the local shuttle service provided by the hotel, and the nearby McAllen International Airport is just one mile away, making travel convenient.