Business Details
About
HotelEmbassy Suites
Welcome to Embassy Suites by Hilton McAllen Convention Center. Set just 3 miles from McAllen Airport, 1 block from Palms Crossing shops, and steps from the convention center, our new McAllen, TX hotel offers a stylish stay and a convenient location. Ask our friendly staff about our complimentary area and airport shuttle.
Settle into a spacious two-room suite with modern décor. The living room has a sofa sleeper, workspace and 55-inch HDTV, plus a kitchenette with microwave, mini-refrigerator and coffeemaker. The private bedroom has a king or two queen beds and an additional 55-inch HDTV. Enjoy complimentary WiFi in all suites and public areas of the hotel.
Greet the day with Starbucks® coffee and free made-to-order breakfast. Brickstone Grill serves delicious American favorites that can also be delivered to your door. Unwind with a cocktail in the bar after a convention, and join us for our complimentary Evening Reception.* There’s plenty of outdoor seating for enjoying McAllen’s warm weather, plus an outdoor pool. Get a full-body workout in the fitness center.
We offer 12,000 sq. ft. of McAllen, TX meeting space – perfect for conferences and celebrations of up to 700 guests. Our event staff is happy to arrange on-site catering and A/V equipment options. Prepare for a board meeting in the 24-hour business center.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton McAllen Convention Center
800 Convention Center Blvd., McAllen, TX
78501, United States
Hours
Reviews
4.6
1,783 reviews
5 stars
1,389
4 stars
251
3 stars
69
2 stars
30
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews praised the friendly and helpful staff, with specific mentions of individuals who provided exceptional service.
Room Quality
Guests appreciated the spacious and clean rooms, although some noted issues with cleanliness and maintenance in certain instances.
Breakfast and Amenities
The complimentary breakfast and happy hour were frequently highlighted as excellent features, contributing positively to the overall experience.
Location
The hotel is well-located near various attractions and amenities, making it convenient for guests.
Mixed Experiences
While many enjoyed their stay, there were notable complaints regarding front desk service and issues with reservations.
- JMJaclyn MontoyaJan 3, 20261.0Room was not available at check in time at 3 pm. Room wasn’t ready til after 5 pm then they gave me the wrong room type. I booked a double bed and got a single bed . I didn’t book accessible room but got an accessible room . Stated they couldn’t do anything because I booked through Expedia but I still paid a significant amount for me to not get what I wanted and to receive poor customer service . They didn’t seem to care about my poor experience .
- HHHarrisonJan 2, 20262.0Didn’t have the rooms available at 6p, short staffed. No free wifi without divulging a ton of data for them to harvest and sell. No other Embassy Suites I’ve been to requires this. Bar and front desk staff were super nice, only redeeming quality, but that is their job. Wont stay here again. Do better.
- KCKarim CheaDec 19, 20255.0Un hotel caro pero muy bien ubicado además de ser mucho más premiun que la competencia cercana, las habitaciones son amplias y tienes muchas tiendas cercas además del Simon mall. Lugar recomendado para quedarte cómodamente a partir de 2 o más noches
- JCJuan jose CoronaDec 7, 20255.0Everything about my stay at Embassy Suites McAllen was excellent. The only small challenge was finding the entrance to the parking lot, but once inside, everything was perfect. The view from my room was outstanding, and I want to give special thanks to Carlos, who checked me in. He was friendly, efficient, and made sure I was well accommodated. The fast and smooth check-in set a great tone for the stay. I also loved the happy hour—it was a great highlight. Highly recommend this location.
- VHVince HDec 2, 20252.0The rooms are good and comfortable and as a business hotel at the convention center is a good place to be but that's where the good news ends...Barry's bistro is nr 1 of content...on the first day we got a menu that did not show the food offered at reception..all of a sudden the server came up with an updated menu (why give out an old menu first) still our food choice was not on it and after about 30min back and forth with the other 3 jobless (it was empty) waitresses and me taking pics of the menu from the front desk they decided they did have it ( and it was delicious) ..so good we went back second night where they managed to give us the WRONG bill in a restaurant of 2 tables .unable to delete the tao etc. Etc ..new order made and paid finally. No the REALLY bad stuff..the jacuzzi..according to managment its the old paint coming through and the place gets cleaned every night..i let you judge.pics and video attached..video taken at 10am before(right when) it opened so no had been using it...if only i could convey the musky/pesky smell that comes out of the water..there is one video which i will post later as i will give management one more chance to make up for this ruined weekend stay...(Me using a towel to wipe just one spot and it comes out nastyyyyyyy
Frequently Asked Questions About Embassy Suites by Hilton McAllen Convention Center
What accessibility features does Embassy Suites by Hilton McAllen Convention Center offer?
The hotel provides accessible parking and accessible elevators for guests with mobility needs.
Is breakfast included when staying at Embassy Suites by Hilton McAllen Convention Center?
Yes, a complimentary made-to-order breakfast is available for all guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
Are there any fitness facilities available on-site?
Yes, the hotel offers a free fitness center for guests to use.
What dining options are available at the hotel?
There is one restaurant on-site called Brickstone Grill serving American favorites, along with a bar and room service available 24 hours.
Is parking available at the Embassy Suites by Hilton McAllen Convention Center?
Yes, free self-parking is available for hotel guests.
Can guests access the internet at the hotel?
Yes, complimentary WiFi is available throughout all guest rooms and public areas.
Are there family-friendly amenities at the hotel?
Yes, the hotel is kid-friendly and offers kid activities and a game room to keep children entertained.
What nearby dining options are there around the hotel?
Nearby dining includes All McAllen Escorts bar and dance club, On The Border Mexican Grill And Cantina for Mexican cuisine, and Barry's Bistro Bar & Grill offering Tex-Mex and American dishes.
What attractions or entertainment venues are close to the hotel for guests to visit?
Guests can enjoy the Sunset Live Outdoor Concert Series and visit McAllen Convention Center for events and concerts nearby.
Is there convenient transportation available to or from the airport?
While there is no airport shuttle or transfer, the hotel offers a local shuttle to help guests get around the area easily.