Business Details
About
HotelTru by Hilton
Hey and welcome to our new Tru by Hilton Longview! Hop on US 259 or Loop 281 to reach tons of shops, restaurants and more in minutes. After a long day, rest up in our smaller, more efficient guest rooms with free WiFi, a large HDTV with premium channels and big, bright bathroom.
Say good morning to our ‘Top It’ breakfast bar, with 30 sweet and savory options for oatmeal, waffle boats, scrambled eggs and more. Our Eat. & Sip. market is open 24/7 and is stocked with gourmet snacks, local treats, single-serve beer and wine. Recharge with hot and fresh LaVazza coffee and Stash tea, always free in our lobby.
Play a game of fooseball, read a book or focus on work in our big, vibrant lobby. There’s plenty of device-charging spots and comfy seating, and you can find Tru-ly Local recommendations from our staff outside the elevators. Kick back and relax on the outdoor patio, or keep up your routine in the fitness center. You’ll also enjoy free wireless printing, coin laundry and an eco-friendly hydration station.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.0
489 reviews
5 stars
278
4 stars
89
3 stars
39
2 stars
30
1 star
53
What are people saying?
AI-generated from recent customer reviews
Staff Service
Overall, many guests praised the friendly and helpful staff, particularly highlighting individuals who went above and beyond to ensure a pleasant stay.
Cleanliness
While most guests found the hotel clean, some reported issues with room cleanliness, including dirty showers and unemptied trash.
Room Size
Several reviews mentioned that the rooms were small and lacked adequate storage space, making it difficult for guests to unpack and settle in.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking in options and freshness.
Check-in Experience
Some guests experienced delays and unwelcoming attitudes during check-in, indicating a need for improved customer service training.
- TMTessa Miller4 days ago5.0The sheets are so soft! I did not expect that for a lower tier Hilton hotel. The rooms and lobby were clean. Breakfast had all sorts of toppings for your breakfast which was fun and delicious. It's an odd location to get to though. If your maps brings you to Walmart keep going, it's right lol. It's behind Walmart but doesn't have it's own drive way off of a main road.
- JWJeff Ward6 days ago4.0Everything is great. It’s so clean! However it lost a star because the shower was the worst low-flow pressure I’ve ever had.
- AAAdrianJan 5, 20261.0Honestly, it saddens me to write this review because of my newfound love for Tru by Hilton across many different states. For the last several months, I have stayed at a Tru at least 3 times a week and have ALWAYS had an amazing experience from the level of service to the good breakfast! So to all my fellow travelers, I would still recommend any Tru in the US. The reason I’m giving the 1-star rating is because of the person who was at the desk on this stay, Khyla or Kyhla (Can’t remember the spelling). I returned to this hotel for a consecutive night and when I walked in, i immediately felt the attitude from Khyla. She didn’t say anything blatantly disrespectful but out of maybe 100 front desk staff I’ve encountered at Tru’s across the country….Khyla is BY FAR THE WORST one yet. She is extremely unwelcoming, bitter, short-spoken, and uninterested in her position at this establishment. When I was faced with her level of disgust she has towards her employment here, I truly thought I was at a different place compared to the check-in experience I had the previous day. She was so unwelcoming that another guest who was a complete stranger to me, mentioned it on the elevator ride back down to the lobby. Dealing with her certainly won’t deter me from staying at Tru BUT management should really reconsider having individuals with this attitude as the first face you see when walking in. If I have to stay at this particular location again in the future, I’m definitely calling beforehand to confirm there’s someone different at the desk before I decide on booking here. To the rest of the staff I met, including the ladies who nursed the breakfast buffet….phenomenal job!
- GGGeorgeJan 4, 20265.0Clean and conveniently located, this location is great. Breakfast was also above average for the Tru brand. The pancake machine was working perfectly, and an automatic dispenser provided fresh, tasty yogurt. Unfortunately, the coffee containers were empty when we checked-in, so this location did not quite deliver on the 24/7 coffee perk. Additionally, the soap and shampoo bottles were mounted six feet high in the shower, which made no sense and required me to be on standby to dispense them while my child showered.
- WHW hoovianDec 24, 20255.0Great one night stay passing through on vacation. The rooms and hotel were really clean. The location is ideal, right off the highway we were traveling on, with restaurants and a Walmart nearby.
Frequently Asked Questions About Tru by Hilton Longview
What are the check-in and check-out times at Tru by Hilton Longview?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM at Tru by Hilton Longview.
Does Tru by Hilton Longview offer free WiFi to guests?
Yes, Tru by Hilton Longview provides free WiFi available in public areas along with public internet terminals.
Are pets allowed at Tru by Hilton Longview?
Yes, both cats and dogs are welcome at Tru by Hilton Longview as it is a pet-friendly hotel.
Is there parking available at Tru by Hilton Longview, and is it free?
Yes, free self-parking is available for guests at Tru by Hilton Longview.
Does the hotel provide any fitness facilities?
Tru by Hilton Longview offers a fitness center that is available for free to guests.
What types of payment options are accepted at Tru by Hilton Longview?
Tru by Hilton Longview accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa as payment options.
What dining options are available at or near Tru by Hilton Longview?
While Tru by Hilton Longview does not have a restaurant or bar, it offers a complimentary breakfast with a 'Top It' breakfast bar and a 24/7 Eat. & Sip. market with snacks, local treats, and beverages. Nearby, you can also visit Louisiana Cajun Cafe & Daiquiris and McDonald's for additional dining options.
What nearby shopping centers can guests visit while staying at Tru by Hilton Longview?
Guests can visit Longview Towne Crossing, a large shopping center with clothing stores and retail shops, located close to Tru by Hilton Longview.
Are there any nearby services for car maintenance or key locksmiths near the hotel?
Yes, nearby there are NTB National Tire and Battery for automotive repairs and oil changes, and Minute Key, a locksmith service, to assist with keys and locks.
How can guests access local financial services close to Tru by Hilton Longview?
Guests can use nearby financial services such as First Convenience Bank, Eastman Credit Union Mortgage Lending Center, Jackson Hewitt Tax Service, Fred Loya Insurance, and Western Union for banking, insurance, tax, and money transfer needs.