Business Details
About
HotelTru by Hilton
With quick access to the interstate, our new Tru is ideally located for your next visit to Katy, Texas. We are within three miles of Katy Mills mall, Typhoon Texas Waterpark, and Legacy Stadium. Play a game of pool in our vibrant lobby or take advantage of the fitness center. Free breakfast and WiFi are always included.
Location
Hours
Reviews
4.1
478 reviews
5 stars
279
4 stars
77
3 stars
45
2 stars
27
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the hotel for its cleanliness, although some noted issues with room cleanliness and maintenance.
Staff Service
The staff received high marks for friendliness and helpfulness, particularly mentioning individuals like Karen, Rai, and Thaimi.
Breakfast Quality
Several reviews criticized the breakfast quality, citing cold food and limited options as major drawbacks.
Room Comfort
While some guests found the rooms comfortable, others reported issues with noise and maintenance, affecting their overall experience.
Location
The hotel is well-located near restaurants and shopping, which guests appreciated.
- LWLequincy Wingate2 days ago2.0Room was nice but my room smelled like dog urine still was charged full price and I just left there today 1/11/2026 i understand being dog friendly but whoever clean them rooms knew that room smelled like urine u can smell the urine soon as you open the door room 225. Never again
- TWTerrence Wilson3 days ago5.0The hotel staff is and 11/10, some of the sweetest people you'll meet in the service industry. The cleanliness is top notch and something you never have to worry about. One service desk employee by the name of Cierra is so nice, accommodating and makes sure her guests are comfortable.
- MEMia EastJan 4, 20265.0Very clean, friendly people convenient close to the highway
- MGMaria GDec 26, 20255.0The hotel was clean and nice. Destiny, the person that checked us in, went above and beyond and was so fantastic helping us! Thank you, Destiny!!
- SHSylvia HallDec 19, 20255.0Nice , clean ,most comfortable bed we have slept in at Any hotel we have used in the last year. The liquid soap. lotion and shampoo that came with our room was much appreciated and the water pressure in the shower was felt great after our long drive from Pensacola.
Frequently Asked Questions About Tru by Hilton Katy Houston West
What are the check-in and check-out times at Tru by Hilton Katy Houston West?
Check-in is from 3:00 PM and check-out is by 12:00 PM.
Is breakfast included at Tru by Hilton Katy Houston West?
Yes, free buffet breakfast is available to guests.
Does the hotel offer free WiFi in public areas?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal.
Are pets allowed at Tru by Hilton Katy Houston West?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking and an elevator, making it mobility accessible.
What amenities are available for guests looking to stay active or entertained?
The hotel offers a free fitness center and a game room for guest enjoyment.
Does Tru by Hilton Katy Houston West provide 24-hour front desk service?
Yes, the front desk is available 24 hours a day for guest assistance.
Is there a convenience store nearby the hotel for quick shopping needs?
Yes, Timewise and Shell, both convenience stores, are located near the hotel for your convenience.
What entertainment or shopping options are close to Tru by Hilton Katy Houston West?
Katy Mills mall and Typhoon Texas Waterpark are within three miles, perfect for shopping and family fun.
How can guests get fuel or car wash services near the hotel?
Guests can visit the Shell gas station nearby, which also offers car wash services.