Business Details
About
Hotel
Our Hilton Garden Inn Houston West Katy hotel in Katy, Texas provides you with easy access to many locations like The Katy Mills Mall and LaCenterra for all your shopping needs. We are just minutes from The Great Southwest Equestrian Center, Forbidden Gardens and The Merrill Center. Stay with us and catch an early "TEE TIME" at one of the many local golf courses just minutes away from us for a day of fun. Located Near Many Wedding Venues that Include: Agave Road, Briscoe Manor, Tuscany Villa. Katy Mills Mall Retailers Include: Bass Pro Shop, Coach Outlet, Guess Factory Store, Polo Ralph Lauren Factory Store, Saks Fifth Avenue OFF 5th, Tommy Bahama Outlet.
Location
Hours
Reviews
4.1
612 reviews
5 stars
340
4 stars
127
3 stars
66
2 stars
30
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Evan, Delia, and Pancho.
Cleanliness
While some guests reported clean rooms and well-maintained facilities, others noted issues with dirty bathrooms and unclean pools.
Room Quality
Feedback on room quality was mixed; some found rooms comfortable and inviting, while others reported outdated decor and maintenance issues.
Food Quality
The food received positive remarks, especially from guests who enjoyed meals prepared by the chef, Pancho.
Noise Issues
Several guests mentioned noise disturbances from the nearby freeway, affecting their sleep quality.
- PHPayton HaverSep 29, 20255.0I had a wonderful stay at the Hilton Garden Inn Katy! From the moment I walked in, the staff made me feel welcome, and the front desk team was especially friendly and helpful throughout my visit. The hotel itself was very clean, well-maintained, and had a comfortable atmosphere that made it easy to relax. My room felt inviting, and I appreciated the attention to detail in keeping everything tidy. Overall, it was a great experience, and I would definitely choose to stay here again the next time I’m in the area
- SHSteve HoustonSep 25, 20253.0Delia and Pancho took GREAT care of us our entire stay!!! Will come back to see them for sure 😁😁😁
- STSahar TaheriSep 20, 20255.0We had an amazing stay at the Hilton Garden Inn West Katy! The staff were incredibly friendly and helpful, making our experience truly special. The hotel was spotless, and our room was clean and comfortable. But what really made our stay stand out was hosting my son's 2nd birthday party in their event room. The team went above and beyond to ensure everything ran smoothly, and our guests had a fantastic time. Their attention to detail and willingness to accommodate our needs made the night truly unforgettable. We can't recommend this hotel enough! Whether you're visiting for business or pleasure, the Hilton Garden Inn West Katy is a great choice. We'll definitely be back!
- DLD LeeSep 19, 20255.0Evan is such a great representative for your hotel. His customer service is above and beyond exceptional. The food and chef there was also incredible. We ate there every night. Thank you for having such a great place to stay. Honestly away from Home! We will be back Debi Lee
- DCDJ ChanSep 16, 20255.0This hotel was impeccable. My husband and I stopped in for a quick trip to a Texans game. Evan’s welcoming attitude and ability to inform us gave us confidence that we would have great service if needed. Gabriella was kind and considerate in the morning. For fast stops, having a super clean hotel makes all the difference. The bed comfy, and oh the pillows, different sizes and heavenly. I love pillows and these were the best—fresh and clean. The A/C, no smells, the shower well maintained, no molds—clean! As for I10, the air conditioning running mutes the noise. I usually don’t write reviews re: hotels as I don’t like saying negative things. So here’s a positive one. We’ll stay here again. :o)
Frequently Asked Questions About Hilton Garden Inn Houston West Katy
What are the check-in and check-out times at Hilton Garden Inn Houston West Katy?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Houston West Katy offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
Are pets allowed at Hilton Garden Inn Houston West Katy?
Yes, both cats and dogs are welcome at the hotel.
Is there parking available for guests at the hotel?
Yes, self-parking is available for free.
Does Hilton Garden Inn Houston West Katy have any swimming pools?
Yes, the hotel has one outdoor pool and a hot tub available for guests.
Is there a restaurant and bar on-site at Hilton Garden Inn Houston West Katy?
Yes, the hotel features one restaurant and a bar for your convenience.
What accessibility features does the Hilton Garden Inn Houston West Katy provide?
The hotel offers accessible parking, elevator, and is mobility accessible to accommodate guests with disabilities.
Are there nearby shopping destinations guests can visit during their stay?
Yes, guests can visit Katy Mills Mall, which includes retailers like Bass Pro Shop, Coach Outlet, Guess Factory Store, Polo Ralph Lauren Factory Store, Saks Fifth Avenue OFF 5th, and Tommy Bahama Outlet.
What local dining options are available near the hotel?
Nearby dining options include On The Kirb - Katy, a bar and American restaurant, and Wingstop, a fast food chicken restaurant. Starbucks is also nearby for coffee and smoothies.
Are there family-friendly entertainment venues close to Hilton Garden Inn Houston West Katy?
Yes, Chuck E. Cheese, a pizza restaurant and arcade, is nearby and offers fun for kids and families.