Business Details
About
Hotel
At the Best Western Plus Northwest Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Northwest Inn & Suites will stand out among other hotels in Houston,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Northwest Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Northwest Inn & Suites
11611 Northwest Fwy, Houston, TX
77092-6257, United States
Hours
Reviews
2.9
50 reviews
5 stars
15
4 stars
6
3 stars
5
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including reports of cockroaches, bed bugs, and unclean bathrooms.
Customer Service
Many customers experienced rude and unhelpful staff, with several complaints about poor communication and lack of assistance.
Safety Concerns
Guests expressed worries about safety, citing issues like theft, the presence of homeless individuals nearby, and overall feelings of insecurity.
Room Conditions
Several reviews mentioned outdated and poorly maintained rooms, with issues such as malfunctioning air conditioning and uncomfortable beds.
Breakfast Quality
The breakfast offerings were frequently criticized for being sparse and lacking variety.
- TFTrucking FryNov 13, 20251.0I made the mistake of ACCIDENTALY booking a night with this establishment, when trying to book my stay in Houston, TX. After realizing my mistake, I promptly called customer service. They called this establishment, and requested they cancel my reservation as it was an accidental book. They refused. After getting off the phone with customer service. I called the hotel myself. Explained to the front desk receptionist that it was an accident. That I am a professional driver in a commercial vehicle. He stated they had truck parking, and that I could drive there. After explaining that I had 0 hours to drive on my ELD( electronic logging device), and that it would be breaking federal FMCSA rules and laws for me to move my truck, and drive over there. He still refused to cancel. Stating rudely that my card would be charged if I didn't check in tonight. Blatantly mad that I had not chosen their hotel fir my stay. So much for being a Diamond Selct Member. Which means I stay at Best Western over 25 times a year. I managed to get that status in 3 months.
- SSStitchin by the River StudioOct 20, 20251.0Absolutely will not stay at this hotel again. Communication is horrible. Stayed and ac went out in room. Had to move my mother (78 yr old mother) due to room kept getting hotter and hotter at 9pm at night. Complained asked for room to be taken care of…..never received a call back from anyone. I had to call 2 weeks later to get an answer. Will NEVER STAY HERE AGAIN AND WILL NEVER RECOMMEND THUS HOTEL.
- JAJair AlonsoSep 29, 20252.0Roaches-YES!! Rude front desk-YESS!! Service- No!! Hospitality-No!!Horrible experience, save your money and troubles, everything that could be bad,
- EEEthan Crabtree (efeno)Sep 26, 20251.0Found cockroach in bathroom. Hallway smelt of cigarettes. We asked to check out and they just wanted to have us move rooms. Beds were good enough, but that’s the only upside I have
- MBMyranda BatisteSep 8, 20251.0the MOST dirtiest hotel I’ve ever checked into!!!! soon as me and my boyfriend walked into the room it was instantly a stench and a ROACH on the door we haven’t even got fully into the room when we saw the roach on the door!!! I will insert pictures below, we went back downstairs & tried to address it with the hostess at the front desk when we told her she immediately had an attitude, her attitude was so nasty & RUDE! She needs to be fired, better yet they need to shut the whole hotel down! That’s more like a motel… I’m soooo disgusted!!!!!!!!
Frequently Asked Questions About Best Western Plus Northwest Inn & Suites
Does Best Western Plus Northwest Inn & Suites offer free breakfast for guests?
Yes, free breakfast is available for guests at Best Western Plus Northwest Inn & Suites.
Is there a fitness center available at Best Western Plus Northwest Inn & Suites?
Yes, a fitness center is available on site for guests to use.
Is the Best Western Plus Northwest Inn & Suites a smoke-free property?
Yes, the property is smoke-free to ensure a comfortable environment for all guests.
Is free Wi-Fi offered to guests at Best Western Plus Northwest Inn & Suites?
Yes, free Wi-Fi is available for all guests throughout the property.
What are the operating hours of Best Western Plus Northwest Inn & Suites?
Best Western Plus Northwest Inn & Suites is open 24 hours a day, every day of the week.
What amenities are included in the guest rooms at Best Western Plus Northwest Inn & Suites?
Guest rooms include spacious work desks, free internet access, and in-room mini-fridges ideal for extended stays.
Are there any special offers at Best Western Plus Northwest Inn & Suites?
Yes, stay 2 nights and receive a $50 Best Western Gift Card as a promotional offer.
Where is Best Western Plus Northwest Inn & Suites located?
It is located at 11611 Northwest Fwy, Houston, TX 77092-6257, USA.
What nearby automotive services can I find near Best Western Plus Northwest Inn & Suites?
Nearby, you can find several automotive repair options including R1 Auto and Mc Customs for auto body and repair services, useful for visitors needing car maintenance during their stay.
How can nearby automotive services like R1 Auto and Mc Customs assist guests at Best Western Plus Northwest Inn & Suites?
Guests who require automotive repairs or parts can conveniently access services at R1 Auto and Mc Customs, both located near the hotel, ensuring vehicle issues can be resolved quickly during their visit.
Are there any other nearby hotels close to Best Western Plus Northwest Inn & Suites?
Yes, several other Best Western Plus Northwest Inn & Suites locations are nearby, offering additional accommodation options in the area.