Business Details
About
HotelTru by Hilton
Check in to a uniquely Tru stay at our Tru by Hilton Garland hotel. Balance is found in each room with free WiFi, a huge bathroom and 55-inch TV. Enjoy smaller, more efficiently designed rooms with various storage options for you to unpack and kick back.
Start your day with plenty of breakfast choices. From healthy to indulgent, selection abounds with our ‘Build your Own’ Breakfast toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
A four zone lobby will be your favorite spot to work, play, lounge and eat. Energize in the 24/7 fitness center. Cool off in the sparkling indoor pool and spa. Be entertained with games on the outdoor patio and yet be close to all your business needs in the Richardson Technology Corridor.
Affordable travel now comes with unexpected things – like certainty.
Location
Tru by Hilton Garland Richardson
5055 N President George Bush Hwy, Garland, TX
75040, United States
Hours
Reviews
4.2
1,082 reviews
5 stars
660
4 stars
191
3 stars
82
2 stars
48
1 star
101
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendly and helpful staff, there were notable complaints about unprofessional behavior from some employees, particularly during check-in and check-out.
Room Quality
Numerous reviews highlighted issues with room cleanliness, size, and maintenance, including broken amenities and unpleasant odors.
Breakfast Experience
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others criticized the quality and availability of food.
Noise and Comfort
Several customers reported issues with noise from neighboring rooms and uncomfortable bedding, impacting their overall comfort during stays.
Facilities Maintenance
Guests frequently mentioned problems with hotel facilities, such as broken hot tubs, poor water pressure, and inadequate heating/cooling systems.
- MHMelissa Hoehn3 days ago4.0We stayed here many times of varying lengths of stay over the course of 2+ months. The staff is very helpful when we found anything not working in the room,(a couple of times out of the many different times and rooms) they offered to put us in another room.
- CCCrwfish77Dec 31, 20255.0We had a great stay. The 1st night our TV didn't work and they moved us to another room with no hassle at all. The staff was friendly and helpful throughout our stay. The location is awesome for what we was doing and when we go back I would definitely stay here again.
- NMNancy MeredithDec 27, 20251.0We had a horrible experience at this Hilton Tru. The pool was closed by the health department. We couldn’t get anyone to answer the phone in the lobby. I walked down to the lobby and after I waited for 5 minutes hollering hello!!!!!, a person finally came out. I ask for an additional pillow and the she told us “we don’t have any extra linens, not even extra towels” How were they changing rooms without extra linens? It was not the Hilton experience I expected.
- TRTamika RuizDec 27, 20252.0Front desk assistant was nice and friendly. Curtains in room are broken and when I went to open them they wouldn’t pull up and the panel at the top fell off and hit my head and arms. Luckily I did not get injured or cut. Just annoyed at the occurrence. Tiles in bathroom on floor were loose/broken as well and would clack when stepped on. Overall stay experience was okay.
- AAAlPaccinoDec 13, 20252.0I was excited for my stay, but within the first night I realized it was going to be rough. I was working night shifts during my stay (6:00 PM–3:00 AM), and unfortunately the noise made it difficult to rest. There were consistently loud neighbors upstairs, and I could clearly hear conversations from the room next door. The day shift staff was great and very helpful. However, the night shift staff member—an older woman—was extremely unhelpful. I reported having no hot water on four out of my five nights, but the issue was never resolved. When I asked for extra towels, she made a big deal about getting them, and when I asked simple questions about available snacks, she seemed reluctant to help. I’m not sure if this was due to a language barrier or simply poor customer service. On a positive note, the location is convenient, with a 24-hour IHOP next door. Parking felt safe and was located very close to the building.
Frequently Asked Questions About Tru by Hilton Garland Richardson
What are the check-in and check-out times at Tru by Hilton Garland Richardson?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at Tru by Hilton Garland Richardson?
Yes, free self-parking is available for guests.
Does Tru by Hilton Garland Richardson allow pets?
Yes, both cats and dogs are welcome at the hotel.
What amenities does Tru by Hilton Garland Richardson offer for fitness and relaxation?
Guests can enjoy a free 24/7 fitness center, an indoor pool, and a hot tub on site.
Is breakfast provided at Tru by Hilton Garland Richardson, and what options are available?
Yes, free breakfast is available with a ‘Build your Own’ toppings bar featuring 30 sweet and savory options.
Does Tru by Hilton Garland Richardson provide free WiFi?
Yes, complimentary WiFi is available in public areas and there is a public internet terminal.
What accessibility features are available at Tru by Hilton Garland Richardson?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there any eco-friendly or sustainability initiatives at Tru by Hilton Garland Richardson?
Yes, the hotel is ISO14001 and ISO50001 certified, uses compostable food containers and cutlery, has energy conservation programs, and responsibly sources seafood and local food and beverages.
Can guests at Tru by Hilton Garland Richardson visit nearby attractions or event spaces?
Yes, guests can visit Garland Convention Center and Hyatt Place Ballroom & Events Space, both close by for events and community activities.
Are there dining options near Tru by Hilton Garland Richardson for guests looking for meals outside the hotel?
Yes, nearby restaurants include Matt's Rancho Martinez, Buffalo Wild Wings, IHOP, and NASCAR Refuel Tenders & Burgers.
Is public transportation accessible from Tru by Hilton Garland Richardson?
While no specific transit stations are listed, nearby landmarks like Firewheel Town Village offer central locations which can help guests navigate around Garland, TX.