Business Details
About
Hotel
We're ideally located walking distance from the beach, on Seawall Boulevard with its many restaurants. The historic Pleasure Pier about one mile away and Moody Gardens Theme Park is four miles from us. Relax by our pool, get a workout in at our fitness center, or grab a drink at the bar.
Location
Hours
Reviews
3.5
392 reviews
5 stars
167
4 stars
68
3 stars
43
2 stars
30
1 star
84
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Mixed reviews on staff friendliness; some guests reported rude or unhelpful front desk service, while others praised individual staff members for their professionalism.
Cleanliness Issues
Numerous complaints about cleanliness, including reports of bed bugs, dirty rooms, and unsanitary conditions in common areas.
Breakfast Quality
Guests appreciated the variety of breakfast options, but some criticized the quality of food, particularly the eggs.
Location and Views
The hotel is well-located near the beach with many guests enjoying the ocean views from their rooms.
Elevator and Amenities
Frequent complaints about slow elevators and lack of basic amenities like coffee makers and microwaves in rooms.
- OEOn Point Escapes6 days ago4.0Stayed: November 2025; Room Type: 2 Queens, Balcony – Ocean View; The staff were friendly and made check-in easy. Even though we checked in on the app, still had to obtain a parking pass. ($10/night.) They weren’t overly friendly and seemed bored or a low energy level than what I’m used to for a front-desk staff member. Other reviews would indicate we were all probably checked in by the same staff member that seems "put off" that he has to do his job. I appreciated the breakfast with a pancake maker, yogurt and all the fixings for a yogurt parfait, eggs and sausage patties and juice, coffee, and tea options. This hotel is combined with another Hilton-brand hotel but the other, in my opinion, doesn’t have the views that some of the rooms at Tru has. The elevators are on island time and are a little slow, especially during peak breakfast, check-in and check-out times. Absolutely would stay again! I would recommend Tru to families, couples not wanting to break the bank on lodging close to the beach, solo travelers. I would definitely book again for my next trip to Galveston.
- KJKhisha JohnsonNov 18, 20254.0This is a nice hotel! Very modern. It is affordable, has an amazing breakfast and is in a good location. Additionally, I had a nice view of the ocean to see the sunrise. However, the A/C went out at 2am and it was hot until about 5:30am.
- EYElena YigitNov 11, 20255.0Loved my stay at Tru by Hilton Galveston. Clean, comfortable room with an amazing water view. The complimentary breakfast was a nice bonus. Parking was convenient and easy to access, though there was a small daily fee. Overall, the hotel had a friendly atmosphere, great service, and unbeatable views. I would definitely stay here again and recommend it to anyone visiting Galveston!
- DRDavid RodriguezOct 29, 20255.0Very nice room, good breakfast and good location. And the accessibility ♿️ rooms are very nice. The one we were in anyway.
- LELovely EventsOct 27, 20251.0Extremely rude staff that do not even come Close to Hilton standards of what should be representing a world renowned brand. The Manager Jessica was dressed in a hoodie as if she just woke up. The young man in the evening, that’s a teenager, is the most respectful employee there…. the rest should take notes. The Bartender Josh is wonderful, kind and I don’t associate him with the despicable staff inside hotel. Corporate look into the staff I’m Not the only review complaining.
Frequently Asked Questions About Tru by Hilton Galveston
What are the check-in and check-out times at Tru by Hilton Galveston?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Tru by Hilton Galveston offer free breakfast?
Yes, breakfast is available for free.
Are pets allowed at Tru by Hilton Galveston?
Yes, pets including cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and public internet terminals.
What accessibility features does Tru by Hilton Galveston have?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Does Tru by Hilton Galveston have a fitness center and pool?
Yes, a free fitness center and one outdoor pool are available for guests.
Is parking available at Tru by Hilton Galveston?
Yes, self-parking is available for guests.
What nearby restaurants can guests visit near Tru by Hilton Galveston?
Guests can visit nearby places like Seawall Bar, Papa's Pizza, Mr. Taco Cantina, Limon Paradise, and Baskin Robbins for a variety of dining options.
Are there any family-friendly or kid-friendly activities nearby Tru by Hilton Galveston?
Yes, the hotel is kid-friendly and offers kid activities. Nearby, Moody Gardens Theme Park is four miles away and the historic Pleasure Pier is about one mile away, both great for families.
What nearby attractions are within walking distance of Tru by Hilton Galveston?
The hotel is located walking distance from the beach on Seawall Boulevard, which features many restaurants and entertainment options like the Seawall Bar.