The San Luis Resort, Spa and Conference Center

Reviews

• CL

  Christa Lawson

  Nov 12, 2025
  2.0
  The valet damaged my car while I was staying there. When they brought me my vehicle that had been parked there for 3 days, it had white paint about 5 inches long on the front bumper. They admitted it was not there at check in and did not annotate it on the check in card. They took all my information and said they would call me with the claim info. They did not call, so I had to, all to have them tell me their video shows the damage was already there. I said great send me the video and we can clear all this up. They refuse saying I have to subpoena them for it. So how convenient for them, the Valet said there was no damage when I brought it in, the manager, Jennifer, said there was but refused to prove it unless I take them to court. If they feel so justified it was already there then why not just send me the video? Shady!! And there were flies coming out of the sink every time I turned on the water. I do not recommend this hotel. Shady, dishonest and nasty flies in your room.
• JS

  Jim Siercks

  Nov 8, 2025
  4.0
  Resort restaurants were ok. Pool looked great. Rooms were nice and comfortable but walls are thin. Could hear my neighbor coughing all night. Also, a person I was traveling with was given a room that someone else was in or the privacy latch was left locked. Instead of giving him another room they made him wait in the lobby until they could get someone to go check it out. I waited with him for 30 min until they cleared it. They could have prioritized it or just given him another room. This is a nice enough hotel to have done that.
• ER

  Elisa Vazquez Roper

  Nov 6, 2025
  5.0
  We’ve stayed here several times and once in Club Ten which was fantastic. We are also LSC members. This time we booked one of the few two bedroom suites on the condo side, owned by the San Luis condos. Danielle helped us immensely to decide between two rooms at the hotel vs the suite by allowing us to look at it before hand. 17th floor! Gorgeous and perfect for the other two couples visiting that we were hosting for one night. Skylar told us to call the day of and we could possibly check in earlier than the 4 pm so we did. Brandon was very accommodating. When we checked in about 12:30 it was very warm in the rooms, so we cranked the air down and went out for groceries. When we returned it was still warm so we called Brandon and he sent Armando up from engineering. Long story short both AC units needed servicing, one needed lines flushed and the other needed Freon. Than goodness we were able to check in early, thank goodness Debbie in the condos section called Roberts Air in the nick of time! By 7 it was finally cool. The rooms were about $400 each. Everyone did their best to rectify the situation. We probably could have had the early check in fee waived but we didn’t ask as we were on our way to breakfast with our friends. The suite was wonderful. Comfy beds, lots of towels, stoneware, flatware and pots and pans . Nice Keurig. Immaculate and clean! Highly recommend this condo! Minimalist decoration very well done. Separate entrance and free parking for condos. Wristbands given with QR codes so all hotel amenities could be enjoyed and also allows access to elevator. Cleaning fee was an extra charge.
• LC

  Lisandra Cunill

  Oct 26, 2025
  1.0
  ⭐☆☆☆☆ Deeply Traumatizing Experience – Staff Abuse and Unfair Treatment by Management I stayed at The San Luis Resort in Galveston expecting peace, respect, and good hospitality. Instead, I experienced one of the most humiliating and traumatizing events of my life — on my birthday. On October 26, 2025, around 10:15 a.m., while I was at the pool area, a female employee (with a Colombian accent, apparently a manager or supervisor) started yelling at me loudly in front of other guests because I was smoking. She had never approached me before or given me any polite warning. Her first action was to publicly shout at me, which was both unprofessional and degrading. Then, without justification, she called the police and made false claims that I had been warned several times and had attacked her — which is completely untrue. The police came to the property, and what shocked me most was that no one from the hotel asked for my side of the story. The hotel management immediately sided with the employee, without reviewing the security cameras or verifying the facts. It was clear that they preferred to protect their staff, even when that meant treating a guest unfairly and disrespectfully. As a result, I was left humiliated, frightened, and emotionally shaken. I was forced to leave the pool area and return to my room, where I spent the rest of the day and night — my birthday — feeling trapped and unsafe. I couldn’t relax, celebrate, or even step outside again that evening. This incident was not only unprofessional but deeply traumatizing. A staff member abused her authority, lied to the police, and the management failed to uphold even the most basic standard of fairness. I would never recommend this resort to anyone who values respect, truth, or emotional safety. If a staff member mistreats you, don’t expect management to investigate or listen — they will take the employee’s side without question. What happened to me should never happen to another guest.
• RJ

  Ruby J.L

  Oct 17, 2025
  1.0
  Honest Review based on MY family’s experience. Check in date was on a Saturday - my mother in law called on Friday afternoon to make sure our room would still be good for us to arrive - lady said yes. We check in on Saturday & they tell my husband our room is no longer available because they are having issues with the rooms - when we asked what issues we were not given as answer. Instead they put us in another room. what we paid for was 2 beds, the new room they put us in is 1 bed and a pull out sofa that looks like was found in a goodwill store with a blood stain on the side and in addition to they charged our card $540 due to THEIR inconvenience for the room THEY put us in. We were a family of 4. When we spoke with Isabella her response to our room no longer being available was “people started coming in” okay so we were told a lie when we checked in then, because based on Isabella’s statement there was never anything wrong with our room and what actually happened is the front desk gave our room to another family that walked in without a reservation and because we did not check in yet the front desk staff thought it would be okay to inconvenience us - we drove 4 hours to this place & it was our FIRST time. the whole reason we chose this hotel was to avoid exactly what we went through. Whom ever trained Isabella clearly needs to re-train her because her people skills and customer service professionalism is quite not there for a luxury Hotel owned by Tilam. The 2nd manager put us in a room with 2 beds the next day & tell us they upgraded us, but how can you upgrade us to something we booked for? Complaints have gone out to upper management with no response and probably never will. Maybe our $3,000 is little money to this hotel crew but to some of us we work hard for our money & or maybe we didn’t “look the part” when you go on the San Luis website it states “Discover unparalleled luxury” that is a lie and it even says “ The San Luis Resort offers the perfect Galveston hotel and resort experience with lavish accommodations” that is an even bigger lie. To add icing to the cake, we checked out earlier bc my husband got sick - they told my MIL she had to contact the 3rd party booking to get a refund. The 3rd party booking advises that we need to speak with the hotel bc the hotel will make the final decision, while on the phone with the 3rd party booking they advised that the Hotel DENIED for us to receive a refund even though she checked out and was at THE DESK at 8am - Connie is who denied it. Connie told the 3rd party booking they were going to charge us for a whole day. Even though we left at 8AM - seriously? Never did we experience lavish accommodations they claim on the website - never did we experience 5 star luxury customer service - the only one we felt welcomed by was the bird in the cage - because every time we got in the elevator or off the elevator we got nasty looks by the guy and the lady that were with Isabella. If you don’t look like money you won’t get treated like such.

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