Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: Frisco Tourism Public Improvement District Fee and Texas Recovery Fee.
Next to the Stonebriar Centre shopping mall, our informal hotel is an eight-minute walk from the Dr. Pepper Ballpark and a mile from the Sam Rayburn Tollway. A variety of shops and restaurants are a short walk away.
Our streamlined, colorful rooms offer Wi-Fi and flat-screen TVs, plus microwaves and minifridges.
Amenities include an outdoor pool and a fitness center as well as our hip lobby lounge with a billiard table. Parking and breakfast are on us.
Location
Hours
Reviews
4.0
393 reviews
5 stars
217
4 stars
64
3 stars
44
2 stars
21
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff received praise for being friendly and accommodating, with several standout employees mentioned for their exceptional service.
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms and bathrooms, sticky floors, and unclean bedding.
Breakfast Quality
Breakfast service was inconsistent, with reports of limited options and items running out, leading to dissatisfaction among guests.
Room Maintenance
Guests reported various maintenance issues, including malfunctioning air conditioning, broken elevators, and problems with room amenities.
Location and Amenities
The hotel is well-located near shopping and dining options, and features amenities like a pool and lobby snacks, but lacks some basic facilities like laundry.
- MMMahesh Mantri5 days ago5.0Nice location close to the mall. Friendly staff.
- GKgreg kelsey5 days ago5.0Daniel went out off his way for me today. He deserves a raise, because his performance was outstanding. I encourage you to check out this hotel if you are in Plano Texas. Right by Stonebriar Mall. Happy New Year
- KAKaya AydinDec 31, 20255.0Great stay! Clean rooms, comfortable beds, and friendly staff. The hotel is well located and well maintained, making it a perfect choice for a comfortable and hassle-free stay. Highly recommend!
- KWKrispen WilliamsDec 19, 20251.0Online bookers beware! This hotel uses booking sites that do not verify availability. Reserved a room, paid for it, and arrived to the hotel to find out there was no availability at their location. The managing staff is not helpful.
- MCMike CruzanDec 13, 20255.0I stayed at this property this past week and overall had a great experience. At check-in, the team was amazing, and even at checkout the associate remembered that I was traveling again and staying at another Hilton property the following week, which was a nice personal touch. After returning home, however, I noticed a $4.33 charge on my credit card from the EAT N SIP MARKET that I did not recognize. When I called to dispute the charge, the gentleman I spoke with told me that someone in my room had charged it. I explained that I was the only person staying in the room and had not made any such purchase. It became somewhat of a standoff before the charge was finally credited back and an updated invoice was sent to me. This experience raised a concern for me—how often does this happen? I travel 30–40 times a year and stay at Hilton properties about 90% of the time. As I look ahead to my travel plans for 2026, experiences like this may influence whether I continue to stay with the brand.
Frequently Asked Questions About Tru by Hilton Frisco Dallas
What are the check-in and check-out times at Tru by Hilton Frisco Dallas?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included at Tru by Hilton Frisco Dallas?
Yes, a free breakfast is available during your stay.
Does Tru by Hilton Frisco Dallas offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Tru by Hilton Frisco Dallas?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests at Tru by Hilton Frisco Dallas?
Yes, free self-parking is available for guests.
What accessibility features does Tru by Hilton Frisco Dallas offer?
The hotel has accessible parking and elevators, and it is mobility accessible.
Are there any fitness or recreational facilities at the hotel?
Yes, there is a free fitness center, an outdoor pool, and a game room available to guests.
What payment options are accepted at Tru by Hilton Frisco Dallas?
The hotel accepts American Express, Cash, Mastercard, and Visa.
What shopping options are near Tru by Hilton Frisco Dallas?
Nearby shopping options include Stonebriar Centre mall with stores like Dillard's, BCBGMAXAZRIA at Dillard's, and Victoria's Secret PINK, perfect for a convenient shopping trip before or after your stay.
Are there nearby dining options around Tru by Hilton Frisco Dallas?
Yes, nearby dining includes Wild Pitch Frisco (bar and grill), Perry’s Steakhouse & Grille, Sonny Bryans Smokehouse BBQ, and Jimmy John’s, offering a variety of cuisines within walking distance.
How can guests access entertainment and family activities near Tru by Hilton Frisco Dallas?
Families can enjoy kid-friendly activities nearby such as the British Swim School for swim lessons and the Dr. Pepper Ballpark for games, both within easy reach.