Business Details
About
Hotel
Daily Mandatory Charge includes: Frisco Tourism Public Improvement District Fee and Texas Recovery Fee.
Next to the Stonebriar Centre shopping mall, our informal hotel is an eight-minute walk from the Dr. Pepper Ballpark and a mile from the Sam Rayburn Tollway. A variety of shops and restaurants are a short walk away.
Our streamlined, colorful rooms offer Wi-Fi and flat-screen TVs, plus microwaves and minifridges.
Amenities include an outdoor pool and a fitness center as well as our hip lobby lounge with a billiard table. Parking and breakfast are on us.
Location
Hours
Reviews
4.0
383 reviews
5 stars
209
4 stars
63
3 stars
44
2 stars
21
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and accommodating staff, highlighting individuals like April, Charlie, and Mo for their exceptional service.
Cleanliness Issues
While some guests noted clean rooms, several reviews reported cleanliness problems, including dirty bathrooms and unclean bedding.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others complained about limited options and poor service.
Room Comfort
Guests expressed dissatisfaction with room comfort, citing issues like uncomfortable beds, small room sizes, and inadequate amenities.
Location Convenience
The hotel is well-located near shopping and dining options, which was frequently mentioned as a positive aspect of the stay.
- KJKenji JayyceeOct 23, 20255.0I wish I could give April & Charlie 10 stars! They were absolutely amazing. They were on top of everything regarding our reservation. They were very friendly and very accommodating. We will book with this hotel because of those two ladies. We cannot express how much we appreciate those two ladies. And not talking about the true hospitality skills they both have. Whoever hired those two ladies made a great decision. This business will flourish in many ways because of them! Thank you so much April & Charlie! The rooms were absolutely amazing, the pool was so beautiful. They even have a pool table in the lobby and the coffee was fresh and stocked the entire time we were there.
- MLmargarita lopezOct 23, 20253.0Front desk is almost never there, my deposit refund was never sent, they claim it was sent but spoke with my bank it was never sent, asked to receive a copy of that refunded 25$ claims they emailed it but I received nothing. Rooms were clean tho.
- HPHeath PhalenOct 18, 20255.0Great stay, great rooms. Ty at the check in desk was super helpful and professional. Thank you.
- BFBen FreedlandOct 9, 20255.0I had a billing issue at this property, and the General Manager personally took the time to resolve it for me, which I greatly appreciate. The hotel was spotless when I arrived, and the breakfast buffet looked excellent. The level of service and cleanliness really stood out, and the next time I’m in Frisco, this will be my hotel of choice.
- TWTristan WellingSep 18, 20255.0Stayed here for the first time this week. It's a new hotel with the same format/layout as every Tru hotel I've stayed in. It's right by the mall with plenty of options to eat and drink nearby. The staff was friendly and professional. The rooms were super neat and clean. Most of all it was Quiet... No noise from traffic or other guests. The breakfast is so-so, but no different than any other Tru. I wish there was a microwave in the room but that's a minor thing. Would definitely stay here again. Good hotel, great price, convenient location... What more is there to say.
Frequently Asked Questions About Tru by Hilton Frisco Dallas
What are the check-in and check-out times at Tru by Hilton Frisco Dallas?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included at Tru by Hilton Frisco Dallas?
Yes, a free breakfast is available during your stay.
Does Tru by Hilton Frisco Dallas offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are pets allowed at Tru by Hilton Frisco Dallas?
Yes, both cats and dogs are welcome at the hotel.
Is parking available for guests at Tru by Hilton Frisco Dallas?
Yes, free self-parking is available for guests.
What accessibility features does Tru by Hilton Frisco Dallas offer?
The hotel has accessible parking and elevators, and it is mobility accessible.
Are there any fitness or recreational facilities at the hotel?
Yes, there is a free fitness center, an outdoor pool, and a game room available to guests.
What payment options are accepted at Tru by Hilton Frisco Dallas?
The hotel accepts American Express, Cash, Mastercard, and Visa.
What shopping options are near Tru by Hilton Frisco Dallas?
Nearby shopping options include Stonebriar Centre mall with stores like Dillard's, BCBGMAXAZRIA at Dillard's, and Victoria's Secret PINK, perfect for a convenient shopping trip before or after your stay.
Are there nearby dining options around Tru by Hilton Frisco Dallas?
Yes, nearby dining includes Wild Pitch Frisco (bar and grill), Perry’s Steakhouse & Grille, Sonny Bryans Smokehouse BBQ, and Jimmy John’s, offering a variety of cuisines within walking distance.
How can guests access entertainment and family activities near Tru by Hilton Frisco Dallas?
Families can enjoy kid-friendly activities nearby such as the British Swim School for swim lessons and the Dr. Pepper Ballpark for games, both within easy reach.